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Jira Service Management
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Dear Team, I have a requirement in where the ticket assigned to the group is only visible to its team member upon login. In the general issue queue itself I understand the concept of securi...
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Hello all, in a Group is there is any possibility to approve user wise
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When trying to turn on the email support this error message pops up: "Unable to create new mail channel due to connection duplication. Provided mail connection definition is currently used by anothe...
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I am looking to see if it's possible to add a token/key that would print the date the template was downloaded into a specific field in a word or Excel doc. For example, currently on my template I ha...
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Refused to load the script 'http://127.0.0.1:8000/connection/' because it violates the following Content Security Policy directive: "script-src 'self' https://forge.cdn.prod.atlassian-dev.net"....
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Our customers would like to be able to @mention our agents in comments on tickets they have raised. At present, they can @mention people who are within their customer organisation, but not...
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Hi Community, we are using Jira Automation whenever a customer replies via email for changing status to something like "customer replied". This works perfect for us. Due to the new automation l...
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Hi, I am importing assets into the default ITAM structure using a CSV. The file is names servers.csv and the field structure matches the default attributes. However, when I import the data, only th...
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Hello, One of our client wants that when he creates a ticket, his organization is set by default: Thank for your help. Regards
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A customer has opened an issue in Jira Service Management, but is unable to attach images. What he says is "It was a normal window box asking me to browse file or drag and drop any file in the box".
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Hello Atlassian Family, This discussion is all about how to dump the data from SharePoint to Assets without using any SharePoint connectors. My requirement is to dump the data from SharePoint lis...
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I am currently encountering a challenge with implementing a dynamic filtering mechanism within JIRA issues. Specifically, my objective is to utilize two custom dropdown fields related to asset object...
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Is there a cap on the number of site administrators
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There appears to heave been another change to JSM Assets search whereby search by any attribute has vanished again. There is now a list of attributes on the right but it doesn't replace the as...
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Hi All, I am wanting to edit the field layout for the right panels on an issue page. I've tried going to Project Settings > Service Requests > Issue View (which is same as when yo...
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Hi all, I can manually set security level per case; however, the automation rule keeps failing with the following error: Action details: JQL condition The following issues passed: T...
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I have a field called "Start Date" on an issue. Using Jira automation, I want to 'create an asset using Scriptrunner' and copy the Start Date field into a date attribute on an object.&...
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When I use the Create Slack channel for incident action, is there a way to get the channel ID later on in the automation? It does not appear to be available in the issue as a field from what I can te...
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hello all, hello all i am trying to gent every workogs logged in my ticket ( not sum but one by one ) and it's always show only first 20 values... Timesheet {{#lookupIssues}} {{worklog.time...
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We are using Jira service management(JSM). We have cluster node(2) in our JSM. We are using Data center version of JSM. In the server we have configured the session timeout in /<jira install>/a...
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Hi there, Sorry if I make any mistake writing, english isn't my native language, I have a project in Jira Service Management since August 2023 and the "time to resolution" metric has ...
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I'm having issues importing a csv with multiple sub-tasks. Every time I run the import, it will only take the first sub-task in the list then generate the following error. However, if I import...
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Hi Community, We need to bulk move ~6000 customers from one JSM company-managed project to another team-managed project. What's the easiest way to do this? I have tried: Exporting a list of all t...
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Hi guys, I am trying to import my excel file into EazyBI, and am pretty sure all the cell information can be imported. But my question is: is it possible to import highlight track changes in each c...
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Hi guys, My excel file has multiple sheets (tabs), but only the third sheet needs to be imported. Is there a way to do that? Or is the third sheet supposed to be created in a new excel file separa...
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