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Jira Service Management
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"I have started configuring the assets and have created a user picker attribute for the hardware assets where I need to specify the name of the owner. However, I am unable to find some users (who are...
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When a user transitions to a new status, a screen appears that requires the user to enter a unique value for the "Serial Number" text field. If the user enters a duplicate serial number, I want to p...
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I have set up the notification email for every update on the tickets. It takes around 2-4 mins to get an email. Is it a normal behavior or do I need to do some settings?
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My team has setup a JIRA software project but I don't see much options to use workflows for an approval process. This is not a JWM project. Is it possible for me to create an approval process via JIR...
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Is there a way to export or gather the activity logs in Jira Asset?
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Hello, There are two boards. We cannot open and close sprints. I couldn't see any authority for this in the permission scheme. I authorized the "Manage Sprint" field. It didn't happen again. Sam...
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Is it possible for the form to be submitted already and when you transition to another status, the form will reopen in the customer helpdesk?
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Hi ... Apologies if this has been asked already and if so please direct me to the post. We are ruuning JSM as a portal for our users to log issues. Based on certain rules, there is an ...
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I have our project set up where our customers have access to our knowledge base and our issue creation portal. I am hoping to allow access only to the knowledge base for some customers, not the issue...
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We are looking to see if its possible to add a popup box or prompt when someone clicks reply to customer, we have a guided response to the client and we want a popup to remind our analysts to follow ...
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I have an automation set up for a "service desk A" where an issue is created and creates issues with a specific request type for "service desk B" and "service desk C" How do I update the reporter fo...
1,726 views 5 1 Deleted user April 12, 2024 -
Hello, I have multiple organizations within a project. For example, they are Business A, Business B, Business C. If Business A and Business B both submit a ticket, will they both land in the same ti...
759 views 3 1 Deleted user April 12, 2024 -
Hello, I would like to know if I can add new options to a single choice select list through automation or some other way. What I want to do is that when an epic ticket is created in the project, the...
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I want to add a group of users into an organisation of which there are several in Jira Service Management project. Is that possible or is this done solely by adding one user at a time to an organisa...
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Hello there, is it possible to generate a report utilizing Viewtracker in Confluence, potentially in conjunction with JSM, to monitor participation data for Knowledge Management (KBAs/KCS)? We have ...
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I was hoping that I could set time to stop on a request once the priority is placed on hold. Is this possible? When I edit the SLA and go to the Pause I have options, but priority is not one of them....
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I can´t get "{{lookupObjects.size}}" to work in an automation rule in Asset Management to work. I would like to email the number of found assets in the AQL query that I use. I would also use "{{l...
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Adding a User which is ApplicationExpert (linked in a Jira Asset) as assignee, when ticket is raised
Hey there. Actually my first post here :-) we run JSM in DataCenter. AppVersion 5.12.3 To explain at first. I have an issue type, where users can select, for which application they need help. The...
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1. Customer created a ticket. 2. Agent replied to that ticket. 3. Customer replied via email including external vendor. 4. External vendor replied on that ticket. 5. Agent replied on the ticket. ...
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Hi, we met a problem in JIT setting with Azure AD, the attributes we set in the JIT provisioning could not be found. Following are the log we are seeing when we try to login with JIT enabled, it rep...
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Can we create a new group and replace the approver with new group so that any one from the group can
Can we create a new group and replace the approver with new group so that any one from the group can approves the request? We want to reduce the dependency of the single approver.
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Hello everyone I would like to create a rule, that sends Satisfaction Surveys to random users. By now I came this far: I triggered the rule several times, but I always get the Sta...
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Hello! I want to create a rule that checks if the Reporter is set as a Request Participant and if that is the case to remove it from the field. Since request participants have multiple values I hav...
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Hello, It is currently possible to "Using Jira groups to share requests" in Jira Service Management Data Center. Here is the documentation : Using Jira groups to share requests | Jira Service M...
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I´m trying to create a search filter to find assets with an EOL date 30 days from now by using this query: objecttype IN ("computer","network","printer") AND "EOL" >= "now(+30)" ORDER BY Name ASC...
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