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Jira Service Management
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Hello, In our Jira Service Management, i have created a custom field - user picker type. I have added this field (Other Viewers) to our portal, and also have added this field in the browse permissio...
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Hi Atlassian community, I'm currently working on an automation that copies comments from one Jira project to another. The automation works well for the most part, but it doesn't copy images that are...
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Heyyy, Im using a query for filter the tickets that their status have not change for the last week, but this rule applyied to a ticket that was created less than a day, so I want to understand what i...
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Hello, I'm try to access the assets with the API. I'm using this link from the documentation: https://your-name.atlassian.net/rest/assets/3/aql/objects and I always get the error code 40...
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I am not sure how to edit the smart value to get the reporters org and then edit the ticket to have the same org as reporter { "fields": { "customfield_10002": "{{id.reporter.organiz...
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Hello and respect, I would like to inform you about my requests and issues regarding Jira software. In our company, we are using the following versions of Jira: Jira Service Management 4.18.2 Jira...
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I would like to know if there is a way to reset the SLA time without resolving the card. I tried to include extra conditions to start the count, however once it started I couldn't get it to reset.
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Hi, as admin, I would like to enable any assignee, to add an internal comment on a closed issue. I managed to find out that it would be throught Workflow and then properties in the field "C...
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I'm looking for the proper settings for the following scenario. We would like to have HR employee lifecycle requests such as onboarding and offboarding that only HR can submit. We woul...
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Hi. We would like to be able to automate the creation of a PIR when an action is taken on an incident. For example: An incident is marked as a Major Incident. Several actions are taken including ...
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Tenho dois fluxos dentro do mesmo projeto, é possível conectar de maneira personalizada a um painel?
Eu tenho um projeto dentro do jira, no qual eu tenho dois fluxos conectados a ele, nessa projeto eu tenho 4 painéis diferentes de visualização, todos eles vieram conectados ao mesmo fluxo, porem eu q...
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Hi everyone and happy Friday. I would like to edit a custom field in my 'Change' issue type from standard to Rich Text so i can add pictures. Looks like the only way to do so is by creating another...
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Hello, i am looking for a way to convert an entire form into a text field. Lets say i have a form with multiple fields and question. Essentially, i want to move the entire form (labels, questions &...
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Hi Atlassian community! I have a set of articles in the Knowledge Base that are being auto-suggested every time a keyword gets entered in the Summary field. The form has field c...
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Hello community. Can I ask for help? I made a project for customers for bussines traveling. I put na custom field "traveler" (user picker field). How can I made a automation rule: "When issue crea...
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Hi, I need some advice.. 1. We plan to utilize the Jira Service Desk portal to handle 1:1 support from our app users. However, the challenge is to populate user agent information we collect ...
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Hello Everybody, I have a screenmask called workflowscreen which is shown, when manually the status is changed. In the workflowscreen is a comment field to set a comment for customer or intern. Bu...
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Hello, We have migrated 2 days ago to Cloud instance (previously we were running a server instance). After this migration, we have noticed that from time to time, Jira cloud is creating new tickets...
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In the Service portal for customer role, Affected services and Request raised on behalf of fields are not visible. Can anyone please help me out how to make it visible
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Hi, What is the duration of session timeout for Jira Service management Portal in Cloud Premium? Thanks.
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We are in the process of building a bot that needs to read and update JSM tickets (Jira tickets) and currently it is being done thru web automation, but depending on traffic sometimes faults due to s...
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Hi all. I work in a Help Desk and I'd like to retrieve the serial number of a user's laptop whenever they raise a ticket. I have a 'Serial Number' attribute stored in an 'ASSET' object schem...
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How do I display the date in time on the board so that it is displayed? It needs to be displayed like this:
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I have 3 users trying Service Management, but when I added a Jira Work Management user, somehow the user added to Service Management, which exceed the max. user for free plan. How I deleted the user ...
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Is it possible to add some images on Jira Request form? It should be available for only one Request Type. There are around 10 Request types available on our Customer Portal space. When I tried ser...
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| July 11, 2025 4:42 AM PDT | ||
| July 8, 2025 12:15 AM PDT |