Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello all, I just added a customer into a user group (NOT organization), and in the service portal, the customer can see the user group per clicking "requests". Is there any way to hide the user gr...
-
Hi Jira community! I have a select list field in one of our Jira forms but instead hard-coding the values for the options, I wanted to fetch the values from an external MySQL database....
-
we don't want to see customers to see our SLA, how to hide SLA from customer.
-
Hi Everyone, last week we got an email from Atlassian that there are some changes on the Jira admin permissions and since then me and my colleges lost our permissions and cant get them...
-
All my canned responses default as 'Respond to Customer' rather than 'Internal Notes' This occurs with or without the canned response plug in. Is it possible to change the functionality...
-
Hello, I would like to send my team all non-updated issues as an email once a week. For this I use LookupIssue and then want to display selected fields in the email. This works for everyone except p...
-
How many ways we have to copy the details from parent to child issues? We have a script, when the Bug issue is resolved we will get one option called "Generate patch" when we click on that fil...
-
Not able to see any options like backlog, Issues, Boards on the left side panel I can't see my tasks and bugs sprint wise
-
"I have started configuring the assets and have created a user picker attribute for the hardware assets where I need to specify the name of the owner. However, I am unable to find some users (who are...
-
When a user transitions to a new status, a screen appears that requires the user to enter a unique value for the "Serial Number" text field. If the user enters a duplicate serial number, I want to p...
-
I have set up the notification email for every update on the tickets. It takes around 2-4 mins to get an email. Is it a normal behavior or do I need to do some settings?
-
My team has setup a JIRA software project but I don't see much options to use workflows for an approval process. This is not a JWM project. Is it possible for me to create an approval process via JIR...
-
Is there a way to export or gather the activity logs in Jira Asset?
-
Hello, There are two boards. We cannot open and close sprints. I couldn't see any authority for this in the permission scheme. I authorized the "Manage Sprint" field. It didn't happen again. Sam...
-
Is it possible for the form to be submitted already and when you transition to another status, the form will reopen in the customer helpdesk?
-
Hi ... Apologies if this has been asked already and if so please direct me to the post. We are ruuning JSM as a portal for our users to log issues. Based on certain rules, there is an ...
-
I have our project set up where our customers have access to our knowledge base and our issue creation portal. I am hoping to allow access only to the knowledge base for some customers, not the issue...
-
We are looking to see if its possible to add a popup box or prompt when someone clicks reply to customer, we have a guided response to the client and we want a popup to remind our analysts to follow ...
-
I have an automation set up for a "service desk A" where an issue is created and creates issues with a specific request type for "service desk B" and "service desk C" How do I update the reporter fo...
1,681 views 5 1 Deleted user April 12, 2024 -
Hello, I have multiple organizations within a project. For example, they are Business A, Business B, Business C. If Business A and Business B both submit a ticket, will they both land in the same ti...
709 views 3 1 Deleted user April 12, 2024 -
Hello, I would like to know if I can add new options to a single choice select list through automation or some other way. What I want to do is that when an epic ticket is created in the project, the...
-
I want to add a group of users into an organisation of which there are several in Jira Service Management project. Is that possible or is this done solely by adding one user at a time to an organisa...
-
Hello there, is it possible to generate a report utilizing Viewtracker in Confluence, potentially in conjunction with JSM, to monitor participation data for Knowledge Management (KBAs/KCS)? We have ...
-
I was hoping that I could set time to stop on a request once the priority is placed on hold. Is this possible? When I edit the SLA and go to the Pause I have options, but priority is not one of them....
-
I can´t get "{{lookupObjects.size}}" to work in an automation rule in Asset Management to work. I would like to email the number of found assets in the AQL query that I use. I would also use "{{l...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |