Jira Service Management

Hi Team, We are working in a JSM project and have like 3 stages of approvals. For Example: CM, HM, & PM. CM has 250+ approvers and we added them as a customer approval. HM has 100+ differe...

• cloud
• jira-service-management
• jira-service-management-cloud

• cloud
• jira-service-management
• jira-service-management-cloud

Buenos días. Llevo varios intentos en distintos tickets de pasar una tarea a subtarea y me acaba dando un error de "Parece que estás intentando convertir la misma incidencia SUN-1831 en dos o más pe...

• cloud
• jira-service-management
• jira-service-management-cloud

...bsp;                     json_result=True,\          &n...

• jira-service-desk-unknown-hosting-type
• jira-service-management

When a person is tagged in the comments by giving @ I can see the 2 usernames and email is shown in the drop down. Where i can see that there is only 1 user in the crowd and the jira user management.

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• jira-service-management-server
• server

Hello everyone! I have a problem. I created an automatic rule in Jira that makes a clone in another project. What I mean. I have 2 projects. Let's call them project "A" and project "B". In project "...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

how to flag customer support ticket in jira?

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• jira-service-management
• jira-service-management-cloud

How to get resolved by names of approvers in reports? Attached screenshot for reference.      

• cloud
• jira-reports
• jira-service-management
• jira-service-management-cloud

Dear All,   I already created Filter of ticket with JQL , and then I will to Export CSV that all list of ticket and copy that download URL link  URL link: And then I want to cre...

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• jira-service-management
• jira-service-management-cloud
• token

Im lookin g to auto assign issues as they come base on workload but the team schedule is also dynamic with some team members come in later than others. Is there a way for me to auto assign based on w...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I would like todo a static loop in jira automation. I figure out, that I can use the smart variable: {{IF(issue,"TopicA,TopicB","TopicA,TopicB").split(",")}} loop over TopicA and TopicB. ...

• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to make it so that email responses to any email request includes an email signature and looks/feels like an email

• cloud
• jira-service-management
• jira-service-management-cloud

We're looking for a utility that will allow us to internally evaluate and grade our JSM tickets.  Ideally managers will be able to review a selection of tickets from a given agent, and then eval...

• cloud
• jira-service-management
• jira-service-management-cloud

Good afternoon, everyone. I've the following issue/question: I have an email account connected to my JMS platform; lets name this example@gmail.com. I have an automation set up that will create a s...

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• jira-service-management
• jira-service-management-cloud

Buenas Tardes, Alguien me puede ayudar con lo siguiente una integracion ya que actualemente no manejo mucho jira crear una integracion con bitbucket para crear una especie de dropdown donde podamos...

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• jira-service-management
• jira-service-management-cloud

I am just setting up My Jira Service Management. I have a direct link with Confluence (free). When I try to add a KB article I get an error stating that an article cannot be created at this time. Try...

• cloud
• jira-service-management
• jira-service-management-cloud

How can I edit name of request type in JSM? without duplicating

• cloud
• jira-service-management
• jira-service-management-cloud

Não consigo ligar meus tipos de pedido com o tópico criado. Conforme a imagem um, eu já tenho o portal criado e tópico de problemas também, entretanto, conforme podem verificar na imagem 2, quan...

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• jira-service-management
• jira-service-management-cloud

I can not add them because whenever I try to do so I receive a message that they are blocked  

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• jira-service-management
• jira-service-management-cloud

 Working in Jira Cloud and also using Confluence Pages for Documentations. Is there a possible app or function within Atlassian to let the Documentation in Confluence be searchable within submit...

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• confluence-cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm craeating a form to receive customer cases in JSM (Data Center), using the app:ProForma Lite: Forms & Checklists | Atlassian Marketplace   Notice that, users not logged in can't s...

• data-center
• jira-service-management
• jira-service-management-data-center

I'd like to create a service management project where tickets are questions that are frequently asked and become "knowledge articles", NOTE: not a knowledge base from Confluence.   These ticke...

• client
• cloud
• jira-service-management
• jira-service-management-cloud
• publish

Hello,  I'm trying to get tickets auto assigned to users when a ticket is created and the description contains a value. How do I go about adding more then one value? I'm very new to this. I t...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a dashboard that shows me the number of tickets in a queue, I would like to know if available can we setup an alert to certain people if a queue hits 15 tickets at any moment in time during th...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, I'm trying to create an automation rule in Jira Service Management that is triggered manually. This automation rule should access a Lookup Table where each country is associated with an...

• automation
• cloud
• jira-service-management
• jira-service-management-cloud