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Community resources
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Jira Service Management
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We have a system that allows for embedded urls to be added to display an external site. Is there a way that I can create an API of my entire knowledge base articles to display as an external url. We...
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Many thanks for inviting me to Unleash Agile & DevOps London 2024. Fantastic seminar in London. Many thanks for sharing your invaluable knowledge & experiences & let everyone a...
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Hello, I have a license for Jira Service Management and Jira Assets. I'm trying to set up Jira that way, so that it displays names of laptops that are assigned to a specific user. Below I'm explaini...
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Como hago para mediante una JQL borrar determinadas incidencias? por ejemplo quiero borrar solo las que creo tal persona, cual seria el jql? y lo hago dentro de filtros no?
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Creado un activo un contrato. Como le pongo horas a ese contrato y luego restarle las horas consumidas en un ticket de este contrato. Gracias.
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Hola a todos, Hace poco estuve intentando mostrar los activos de una persona (con acceso al portal) mediante un campo personalizado de tipo Asset. Intenté varios caminos, pero el que me funcionó fu...
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Hi All! We have created an automation for the customers to get notified for when any comment in the tickets is added, we have added description we want to see in the email, however we want ...
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The user does not receive a "Reset Password" email after entering their email in the "Forgot Password?" option.
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I have a case that I have never experience to solve it before. I don't know whether to solve it with post function or automation. The situation is as follows; A customer creates a ticket in country X...
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Hello Team, We have JIRA Service Management Cloud and Standard plan with 1500 Agent and 5000 general users. We want to implement SSO(Single Sign-On) in JIRA Service management, What will be the pr...
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Dear Community, I have a problem. The following: I have created an organization in a project under "Customers", in which I have added all employees of this project (our customers). When I click on a...
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Goodmorning , i would like to know i f someone can help me , maybe is a corny/banal quastion but i m not expert in using jira. So , i have to copy a ticket into another project, but automatio...
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I have a project set up with default everything, with some additional request types added. Every time i try to move a ticket on a board, i get the error "You currently don't have access to perform th...
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Hello, We'd like to set up multiple projects, with each one based on the type of support query (e.g. Technical Help, Software Help, etc). We'd like just one email address to be used for this purp...
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I have to expose the portal to our clients but i would like not showing the others forms used recently by us. can i remove the section "recently used forms"
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Hello, I'm new to the solution. I've already found an anwser to creating a client without an email (wich is impossible). So I'm sorry if this anwser already have been anwsered. But my que...
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Hi All, anyone already worked with cloud to cloud migration tool? Is it safe to have a Dry run on it? Meaning, to keep the customers on the source site for the time of migration and test it first, th...
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Hi there Can we use JIRA and Tempo to record holiday and absence with approvals? If so could you please share relevant instructions on how to set up and if there is any written information that woul...
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In Customer Notifications you can branch on default JIRA fields. But is it possible to branch or filter on custom fields in the Customer Notifications section? Or must I use the full-on Automatio...
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Hi Team, Was working in HR Service Management Project and added board feature, but I have a issue in configuring the card layout in JSM and am unable to process as there is no option for making it....
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How can I set a rule that allows change transition status from in progress to done with the obligation filled issue field "customer"? Should I configure it in workflow? Which condition should I use?
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Hello. I have checked some of the documentation on atlassian's site, but I am not sure and would like to know. If you know of any examples or methods, please let us know. <Prerequisites> -W...
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We have queues -Q1,Q2,Q3 We have all tickets/issues in Open. We want to move issues from Q1 to Q2 to Q3 which are basically different teams within Same project for example like L1 for Q1, L2 for Q2 ...
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hi community, Here's my challenge. users (10 users) create an issue, and a rule transfers from the Jira service to a Jira Work project. all very well. However, after a specific time, users fill in...
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I am planning to start using the on-premise version of JIRA Service Management (not the Cloud version). As I am new to JIRA, I would greatly appreciate detailed guidance. I would like to know which ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |