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Jira Service Management
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Hi there, When Jira is sending out the comment as an email notification to the customers involved, it is not displaying the names of other recipients names in the email as a CC, it is only showing t...
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Hi Jira community, Here is the scenario. User A entered 10 issues in the Jira customer service portal. User B entered 5 issues in the same Jira customer service portal. In the default ...
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How can I give users anonymous access to portal of a project?
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Hello folks, I got a customer query: "We would like to use Assets in JSM for Contract Management. Some of the requirements are: Create an asset/agreement/supplier. Specify which department uses ...
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I have an issue type created against a single project, but I want to copy it across to multiple other projects, without having to amend the layout on each occassion - is this possible? If so ho...
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Hello, I just wonder if it’s a good practice to create servicedesk tickets and epic/stories/tasks on the same Jira project. Here is my case : I have a single JSM project (let’s call it PROJ...
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Hello, We are 3 agents in our JSM projects and we need the rest of the company with the Collaborator role o be able to see the Clients & Organization part of the ticket, to get all infor...
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We have a need to inform request creator when it was resolved. Unfortunately notification scheme does not have this option. On our portal team team lead can request service for someone else, e.g. ...
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I aim to copy fields from a label created in JSW to an existing label in JWM. Example: the customer submits a label in JSW by responding to a questionnaire, and sends it, a rule copies the complete...
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i got this notification that my email address is on suppression list.
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Hi i want to automate my jira forms with google calendar so that when someone submit the form then an event should be added on my google calendar . i tried to find solution but not find any s...
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Dear Team, Please help to suggest how can I prepare such dashboard on Jira. 1. Project Wise Dashboard 2. Portfolio Dashboard Project ABC Epic Link BACKLOG ...
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I'm not looking to the option on using the form. Rather is there a way to make the custom field hidden or visible depending on the field selected. Example: If I choose category I wo...
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See the screenshot below. I intend to schedule 30-day email notices against the data in Jira Assets User objects. In the Branch for AQL condition, the condition passed with one user. ...
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How to create a new text field in Jira and effectively migrate contents from an existing text field?
How to create a new text field (a Paragraph field) in Jira and effectively migrate contents from an existing text field (a Short text field)? On a side note: Is there a way to i...
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Has anyone else noticed that in the new workflow builder that setting a single select custom field via a smart value is not working in rules that where created with the new editor? I have a manual ru...
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What is the best practice for retrieving comments including Attachments and URL's with API. I'm setting up integration between Jira and our Customer Support system. Whenever a ticket in the cu...
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I recently installed the "Status Time Reports Free - Time in Status" app in Jira for fetching cycle time stats of all tickets but I see that the results returned are very limited. I followed the set...
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While assessing and prepping for cloud migration, my admin account to Jira Service Management got locked. How do I unlock the admin account?
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Hello, We have moved from server instance of JSM to Cloud instance and we have noticed a strange behavior on the Cloud instance. To change the issue type associated to a ticket, we are using the Mo...
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Hi, I want to create a system where are users can create a ticket. Once selecting the related product it should filter on the affected service that are related to the product. Is this possib...
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Hello, I'm looking for suggestions or a suitable method to improve the process of onboarding new clients. Currently, we utilise onboarding forms within Jira Support, but we've noticed that clients c...
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Is there any possibility to create a Timeline view in Jira Service Management? I can see that we could create a timeline in Work Management, but all our incidents are now in Service Management. &nb...
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Need to send automation email to Jira users about the confluence page change not Slack message. Please advice.
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We have recently configured SSO for JSM portal users, using following link: Configure SAML single sign-on for portal-only customers | Atlassian Support This is working but when I try to logou...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |