Community resources
Community resources
Community resources
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Jira Service Management
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Hi everyone, I'm trying to create an automation rule in Jira Service Management that is triggered manually. This automation rule should access a Lookup Table where each country is associated with an...
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I would like to export Asset data (like hostname) and the inbound reference data of application (installed software) to include the application name, version, release. I can not seem to find...
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I have activated board feature in my service management project but when I create any subtask it appears as a new ticket on the board, how can change the setting to hide the subtask and show only sta...
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Currently, when an error occurs in JSM automation, only individuals are notified by email, but is there a way to notify groups? Or, is there an add-on app that can send email notifications to multip...
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Bugs having Linked issues as (Blocks) How many blocked issues are there in that Bug , that count need to be updated runtime in one field
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I have a problem and don't know how to handle such a workflow right. OK, in my company we have several approval decision before a product gets published. Every products has normally the same wo...
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Hi All, Currently we are having JSM premium license application, and along with it we are having a sandbox and a Dev instance within the same organization. Could you please help me to create a new D...
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Hi Team, I am using below CURL to create JIRA ticket and executing this from BMABOO task. but, it gives error. curl -H "Authorization: Bearer 3MDgyNTkyNDg4OvlA8+ZZx2sJona6C" -X POST --da...
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current set up for my project is when i click on "create Linked issue" a window pops up and i will need to fill in the information manually. i am looking for a way where when i click on the link, a ...
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Dear Community, I want to hide my priority list only for one Request type. The following script works only for the issue type create/edit/view screen but not works for the Request type create ...
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Hi, I have a webhook that is getting JSM issue information from another project. I am trying to find where in the mass of JSON the status is located. When I log {{webhookData}} in the au...
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Hi everyone, I'm still new to Jira so bare with me please. What I'm trying to do right now is have live asset communication between the asset managing software my company uses (its called Sunbird), ...
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Hi, I am trying to work out how I can automate a reminder that notifies the reporter that we are still awaiting to hear back from them. I have the basics setup already but i want to...
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Hi Community, This is my first time asking here. We've noticed that Atlassian has deactivated our Jira Software subscription, and we no longer have access to the Jira Software projects also Jira Wor...
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I have a confluence space linked as a knowledge base to JIRA Customer Service Desk. I'm trying to add a link in one page, to a heading on another page. It works as a confluence user, but when a cus...
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We created different Request Types for different types of request and then grouped them in a Portal Group. For example, Banx Portal group has multiple Request types (image1). But in the C...
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We are busy with a PoC of Jira Assets, particularly wanting to get the Assets Discovery and Agents to work to their full potential in order to assess the quality of the information received and its e...
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Our directory has users going back to 2015, we are looking to do a mass clean-up of the directory. When you delete an Atlassian account all Administrators will get an email that the account has...
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I have been trying to figure out a way to get an issue reporter's phone number into a custom field within the issue. I realize Atlassian doesn't store phone number in its User data, so that takes out...
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I would like to have an automation that if a status is moved to "Escalated" then it will create a new ticket in a new project. This i got. But if it gets moved back to "In Porgress" then back to esca...
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Is there a way to enable the Backlog feature on JSM boards?
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I have been struggling with getting my RFC to send an email to an external user. What I am hoping to have happen (and I am using canned/templated RFC from JIRA) is the client (external user) is...
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I was assigned to create a comment when someone write a comment on a ticket that begins with *client, We want to have automation send the message over to the client. If it doesn't have *client, Don't...
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I am trying to set an automation for incoming tickets that will check a field and if it isnt formatted properly to automate a correction to the data in the field. The field is an ssn field tha...
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Hello, I have setup my customer portal for anyone to access and submit a request without needing to log in. However it seems like after submitting the ticket, customers can only reply to the t...
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