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Jira Service Management
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Hi All With the Jira Service Management (JSM), Customer Service Management (CSM) feature, does anyone know if there is an API available that will allow for the automation of updates to custom fields...
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Hi All We are going through the configuration of the Customer Service Management feature within JSM and have completed a first pass import of the customer metadata. For both the Organization and Cu...
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Hi there, I've read some articles about integration between Jira and Freshdesk however the integration seems to be that you would have to create tickets or issues from Freshdesk which then integrate ...
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Hi there, We have a customer who reported that they can't view/edit/create tickets in our service desk portal as shown below. I'm looking at a ticket now where his name is included in...
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I'm trying to filter (JQL) for all issues in our service management project which causes other issues and this issues must have the status open. Any ideas?
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I've added a 'Display transition in the customer portal' for escalation, although some of the portal customers do not see the 'escalate' status Is there a certain permission they need for th...
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Tengo vairas tareas que deben ser asignados varios usuarios, ejemplo las reuniones de seguimiento con clente asistimos varios del equipo como asigno a varios usuarios a una sola tarea.
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We are running Jira in a container from dockerhub. I do not have Jira Service Desk, how do I get this add-on? The only thing I see on Atlassians site is the full install for a server. Also, this serv...
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I have rules that create set subtasks for issues when certain Issue Types are created. The subtasks generate with unique due dates based on the due date of the parent task. I also need th...
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Hello, How can I change the Assignee field from a custom field (type: User picker multiple users)? The query I have doesn't to work.
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So Needed one to one remote support nahidzabbix@gmail.com whatsapp: +8801689689128
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Hello, In the default "Participant Added" email notification, only the added participant receives an email that they have been added to a ticket. [Screenshot 1]. The problem with this is that ...
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It is possibile to show in the graph or tree to show also the Key value (id of the object)? We visualize only the name. The idea is to see the name and below the key also. Thanks
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I'm not able to grasp the permissions questions for ACP-620. How does JSM choose the hierarchy or who gets tickets according to components?
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While creating a ticket in Jira service management, getting below error message, "Customer request type field is not attached to screen. Please contact your Jira administrators."
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Hi all, we have some choice fields that you can pick out of to choose on creation which looks to be led by assets. Once created it then calculates a separate field via automation. Issue is that only...
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When we create an issue with images or other attachments in it, it will automatically create a comment with all the attachments and images in it. Also when an issue is created through an ema...
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I've downloaded the Jira mobile app but I'm unable to access my dashboard. I keep getting asked to create a site name.
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Is it possible to automatically add a specific custom field to all request types (Issue View)? I've already added the custom field "Asset" to screens, but unfortunately, it did not show on the ticket...
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Hi there, Even though we updated the payment, our account is still suspended. Please Help ASAP Ticket for renewal payment: CA-2782107 Ticket for Reactivate Subscriptio...
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...ollowing results: Other Information Contains Winline: true Other Information Contains Git: false Issue Description is not empty: true Is Value of "Issue Description is not empty" same as "Other I...
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Hi there, I want to enable normal JIRA users having access to their own mapped devices - without granting them access to the object scheme. Goal: To switch status of the current user mapped...
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Hi there, is there any way to import several CSV files to 1 object type? I cant configure the csv-import successfully. I have 3 external source systems from where i create csv exports. And now I w...
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Hi everyone, I'm trying to create a form to use in a ServiceDesk project and wonder if anyone has a suggestion to solve this example; The form has 2 choices - 'Order new hardware', which triggers...
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Dears, I'm building an integration between AWS and Jira assets using AWS Assets market place app. After completing the configuration and making sure that AWS is reachable, I've been asked to select...
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| July 11, 2025 4:42 AM PDT |