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Jira Service Management
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Want to see if there is a way ( with sub-tasks or regular task, any issue types) to create tickets and assign them out and make them required to be completed in sequential order. So there is pa...
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Is it possible to send link only to few customers to fill some information for a request (hidden) . I know we can hide portal group and not publish a request type or keep it hidden. But I'm asking if...
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Is it possible to automatically attach the email to the Emailed Request that comes in? We deal with a lot of external customers who do not create a portal only account. They think the r...
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Hi guys, could you help me please? I'm trying to create a filter in jql to capture 2 SLas with violated status. But when I put the AND between the 2 slas, the filter doesn't return anything, but I ...
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Como posso cria um campo personalizado que seja do tipo texto com opção de formatação, que tenha as mesmas capacidades funcionais do campo de Descrição ou Comentário?
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I have this filter and I want to make the equality with an exact value, but it only gives me the values of the photo. How can I match to a value using these options.
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I have items that are created as an Object in assets. Jira also has Services which are it's own schema in Assets. Do I need to recreate my Assets objects as a Service or is it better to j...
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Our 2 custom fields within our request type allow users to input their data, but when they click to 'submit' those details are wiped out in our service desk (PID, CTSI ID) I'm not ...
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Hi Team, Anyone able to advise how I can add inputted data from the linked Jira field on a request form that I have built onto assets. Would it require editing linked Jira field...
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Hi, We have requirement to track the list of jobs that are configured and scheduled in the each of the environment. As part of that we would like to mention about the schedule of ea...
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Hi all, Basically, I cannot a way to provide a permission so our agents can create topics. How can I do it?
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Hi, Cuando ingreso a mi pagina principal de Jira , me aparece este mensaje sobre la mesa de servicio" Error al recuperar los datos del proyecto"
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I'm currently using the following scriptrunner code in my post creation transition validator, but it's throwing an error. Code - reporter = issue.reporter jql = "project = PE and resolu...
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Hi, Due to the nature of business, i had to add all Resolution categories used for Incident, Change, SRs, etc, in the Resolution Field. Now to avoid user confusion and keep data clean, i have creat...
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Hi, At my company we are currently using JIRA on premise and will have to go to the cloud. For the moment, we are using Kanban bards with our customers. We are a service center. Thus, we want to...
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In my service desk project, Project Settings > Customer Notification > Customer Invited Email: I have that email enabled and I've customized it with my own text. However, that is not the email ...
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Hi, I would like to use a larger body of text to add Portal Instructions to a couple of request forms, more than 255 characters. Please can you advise how this can be done? Many thanks, Cath...
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I need to link different Sites Jira tickets When seeing Linked issue in the ticket, there is showing an option off linking a ticket to other site Jira, but after adding a number of a ticke...
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Hi team, We want to link issues (Issue linking) between two different JIRA instances based on the custom field value. We have a JSM project where we have a custom field called JIRA-Ticket which sto...
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Hi all, I try to extract all data from a specify request type in a JSM project. But, when I creat my Filter, I can't see all fields. 1- I go to Filters menu and select view all filters 2 - ...
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I have this expression, that sets a Jira field: {{#=}} {{issue.customfield_10254|0}} * {{issue.customfield_10255|0}} {{/}} Both customefields are of type number. What I would like to do, is to for...
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I'm trying to add a user to Jira Service Management (Free) and I get the following error: This user has a Jira account and had previous access. When I try to add the user again, it doesn...
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I have an automation rule that has a trigger on issue creation calling a 3rd party web service and it returns JSON with a list of test cases. I want to iterate through each test case returned from t...
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Hello, As a service desk operator, I would like to be able to make subtasks of a ticket visible to clients portal. Currently, this appears to be internal facing only.&nb...
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Hello, I got a custom field based on the fieldtype "Last public comment date" and want to show it with the value in the process / issue view. The field is configured like the other fields shown t...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |