You don't have permission to create a service project

[Windesign GmbH]

Dear Community,

we get this error "You don't have permission to create a service project" migrating Halp/Assist to Jira.

where exactly can we change these permission, already tried a lot of things.

Thanks Pete

[Anusha A]

Hi Windesign Team,

Welcome to the Atlassian Community support and Thanks for your question!

To perform this migration, you must have org admin permissions. If you are a site admin but are experiencing permission blockers with the migration tool, it may be due to recent changes in Atlassian Administration's user roles.

Just for context, this new role was announced last year and has been in rollout ever since. It is mentioned in the documentation too, but it would be hard to track exactly when it was rolled out on your site.

Alternatively, you can request org admin permissions or have a user with this role handle the migration.

You can review which permissions each role includes in What are the different types of admin roles?

I hope that helps resolve your current difficulty.

Regards,

Anusha A