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Community resources
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Jira Service Management
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...o"){ getFieldByName('Log Work').setHidden(true) } if( Result == 'Si'){ getFieldByName('Log Work').setHidden(false) &n...
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hello Team, I'm new to JSM :):):) i have checked few articals which is related to 3 Strike rules but these diff senarios. i want to make it simple Rules. when ticket status in Pending ( w...
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Hello Everyone. I have a service desk that looks like this: How can I make this look a bit nicer? I know how to change the title (e.g. 'Incident Requests' to 'Click here to raise an i...
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How can we create an automation that notifies the assignee of the primary issue when a linked issue is done? This is for us to avoid missed cases. For example, our company has different teams ...
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I have a longish form which I would like to break into 5 sections (I am copying from an existing PDF form). How do I do this I Jira, I have just spent hours looking.
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Hello Everyone. I have a request type of Change Request that shows an RFC form in the servicedesk portal for customers to fill out. My issue is that I have a cascading drop-down called Project that...
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Hello Everyone. I have a cascading drop-down field called Project that has categories inside it (e.g. Microsoft > MS365). I want to create another cascading drop-down field, called 'Sub-catego...
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Afternoon, I am inquiring about the ability to spin up separate instances of jira service desk under our organization. We have two very distinct types of services and would like to separate them int...
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I have found in automatons where you can schedule for every few days, weeks,... or a specific date. However, this doesnt help me as i need to generate sub task tickets that are created from the date ...
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1. We are starting a project to convert our Data from ServiceNow to JSM 2. Is there a template available that shows all fields that need to be mapped? 3. Is there a way to look in...
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Silinen sıra geri alınabilir mi?
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I am attempting to receive alerts from GCP in JSM's Alerts section. I have followed the steps in the link below, yet no alerts show up. When I use Postman with the test payload from the article, I re...
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I am trying to pull form data via RestAPI to export into external software and revert back updated data into Jira. I have used https://testabc.atlassian.net/rest/api/3/issue/test-123 I got Jso...
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I have an object called "Store Locations" and under the "Status" attribute, I added a status called Group 25. How do I query to just show the store locations that are under Group 25?
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I realize that a new central area for managing locations has been added, but we have project admin who administer their own projects. They have noticed that when they search Customers within their ow...
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Hi Community In a selector field, it is necessary to show only certain options in the portal, but for the agent to have all the options available. It's possible?
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Hi all, Having trouble with automations for approvals. Basically when a ticket has been approved, I want to get that approver create a task, add them as a reporter and send an email to all other ap...
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Our IT Change Management team is migrating from Jira to JSM for improved ticket management. We have over 50 Engineering teams, with some deploying a high volume of change tickets (thousands quarterly...
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...ira Service Management the same user was returned as Active("active": true) account.
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I have two products: JSM and JSW. I want to set up an automation so that when a task is created in JSM, a related task is automatically created in JSW. But when I configure New action > Create iss...
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will the users be able to track the previously created tickets after changing the email domain in ji
we have migrated the email domains using the steps in file. file:///C:/Users/shiva/Downloads/MARKETING-Steps%20for%20domain%20migration%20from%20hcl.com%20to%20hcltech.com_-290424-082629.pdf&nbs...
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Dear Community, I am a user of Jira ITSM in my organization and I would like to implement limited access for external users to our Jira platform. Currently, in our Jira ITSM instance, we have 12 dif...
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My company has a Data Center JSD set-up, and we work with two external agencies, Agency 1 and Agency 2, within the same Project. Tickets assigned to Agency 1 should be visible only to Agency 1 membe...
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There are some created Jira issues that can be appeared in Jira JQL filters but can't be viewed in the quick search, Also can't delete it from the system. The error while trying to perform any actio...
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Hi there, I'm looking for a solution to add a calendar, if it's possible an outlook calendar to Jira Daskboard or to ServiceDesk Project. The idea is, we use this ServiceDesk calendar to manag...
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