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Jira Service Management
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Hello, I would like to ask how can I move a project from one place to another on the customer portal view. I would like to move the "Ad Hoc Cost Approval" to "Payroll"
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When opening a ticket, in the share with field, keep the default nobody.
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Hey guys, we are currently setting up a JSM instance with different request types and knowledge base articles/documentations. We additionally configured a Refined Site to make it look more professi...
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Trying to find a way to change the value of a field when a value is chosen on another custom field from a large number of values, I am not familiar with JSM but I know in Jira software we ca...
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Essentially wondering this because I want to do a power automate flow based off of a bookings page. That way when an appointment is booked then it will create a ticket in Jira for us. Would there be ...
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I need to do something like this: if customer select 1st request type then automaticaly creating the issue in the jira software and auto assigh to 1st people. If select 2nd request type then automati...
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Hi all, Part of our workflow is to perform a validation after a deployment to ensure system is behaving as expected post deployment. If this fails, we return ticket to a post deployment valida...
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Hello Jira Community, i'd like to ask a question. We can't give access to a project to certain people, but they have to watch some of the tickets that are in the Project. Can I give them Permissio...
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I want to copy a Information automatically out of a parentissue into a subtask, while creating it. Is this possible?
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Hi, I want to get a list of all sub tasks where they have a parent I.e Issuetype = Sub-tasks and linkedParent = [system] Post Incident review ive tried something link this but get...
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On the Project templates screen, I can't see Software development on the left and there's no Kanban template. I have selected jira service management.
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Hi, I've been trying to figure out how I can make a template out of several issues as epics with certain set subtasks and several regular tasks. We are trying to make a standard setup for vario...
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Hi all! In JIRA Service Desk, any contributor can add a new contributor to a ticket. How can I make sure that only the Creator of the Request can add a participant on the user portal? ...
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Valores e cotação Trello.
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Hello, I in my workflow i have a transition avaible for all state, when this transition is used, i need to change the issue state to "OPEN". I have create a Fast-Track transition with s...
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Hi, Would it be possible for an issue that includes more subtasks? If the last subtask is still open, and the main issue is waiting to be closed, then the main issue is moved to the assignee...
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I am trying to get form data associated with the issue /rest/api/3/issue but it is missing 1 or 2 fields. I am able to get the customFields by /rest/api/latest/field but there is no information ...
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Hello, I've created a Service Management project for collecting team member requests. I'm wondering if it's possible to import previous request records that were received and completed before I star...
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Hi Is it possible removing the article that automatically appears in Jira Portal? attach screenshot
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I have some request types in my JSM project that have request forms associated with them. However, some customers use the Create Issue screen instead of the Portal, which allows them to bypass the re...
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Hi, I have some JWM users with access to JSM projects. I noticed that JWM users cannot see empty fields in JSM projects (see below). Is there a setting to allow them to see the empty fields? ...
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Hello, I have a service management project for which I take some requests. I want to clone these requests to another Jira software scrum project as a task. However, I got an error, and couldn't fi...
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Customer A created a ticket B, and used "Share with" for Customer C. C received the link, however, he saw have no permission after open the link.
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We have a problem in viewing removing some unwanted options when viewing it. In this We don't need options like "Add form", Create and "Add Checklist" like that. Is there an options for remov...
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I want to manually trigger a rule from an issue to create a new issue, and have the new issue automatically linked to the issue I triggered the rule from. The Add Link to "triggerissue" does not work...
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Atlassian Community Events
| User | Count |
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| 17 | |
| 9 | |
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| 6 | |
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| 5 |
| Subject | Author | Posted |
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| 19 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |