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Jira Service Management
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I have used Location field (drop down) in one project and created some tickets. Now I want the locat
I have used Location field (drop down) in one project and created some tickets. Now I want the location field as open text field. If I add new location field to screens and remove older field then wi...
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Hello good people! My problem is the following: Customers can add new people as request participants to the project by putting their email addresses in the "To" or "Cc" field when they reply to an ...
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I would like to remove the closed sprint attached to the sprint field. It is breaking my query when I try to search Sprint is EMPTY. Since the old sprint is there, the EMPTY function is not working a...
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Jira linked fields not active on Jira Service Management and Proforma forms are ommitted upon submit
I have noticed that despite specifying certain form fields on the JSM form to link to jira fields (e.g Summary, Description), for some reason, when the form is submitted as a ticket, the Summary and ...
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Hi Community, I am looking for a way to track how much time was taken for the ticket to become resolved (excluding time in two of the statuses that are located i the middle of the workf...
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Hey Folks, We're currently using addon Chat for JSM. Trying to get suggestions for achieving the below 2 objectives. 1: Initiate a new WhatsApp conversation through Jira. 2: How ...
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hi all, how do we get calculating SLA time remainng in JIRA cloud. i want to get the reports for all issues with SLA Remain time.
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Hi Team, We need to auto assign issues only if the request is from service desk customers. Auto assignment should not happen if an internal agent creates it. Thank you.
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Okay so I have a field say "Serial" and its pre-populated via an automation. I do not want any users updating this field except via automation (and I guess admin if possible but not required). Is...
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have set everything up as described but the virtual agent which is supposed to search the associated Confluence site is not returning anything. Other answers suggested you needed to Label the conflue...
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Hi all, I have a connection from Assist in MS Teams, and when a user raise a new request this appears to all users in this channel, is it possible to hide to other people and stay visible ju...
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We currently use Jira Service Management and are expanding our use. We also need an application for Project management and are looking at Trello and Jira Work Management. One of the quest...
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Hello fellow Atlassian users and admins! I had a request from one of my team leads to automate an email for one of their boards so that stake holders can be notified of QA activity on a card ever so ...
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Hi - I am looking for the best way to track our workflows and find a way to report on how well our team is doing when it comes to responding to tickets in a timely manner. Before, we have attempted t...
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How do I set up a mandatory on a dropdowm list, in its 2nd list? Example: In a custom field, being a dropdowm list I have 2 options: 1st dropdowm list (This field is mandatory in the form) Option...
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I have looked through Jira's servicedesk API and have experimented with their Postman suite which does not give me the contextual information of our various service desks (e.g service desk descr...
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I need to be able to create a report showing how many issues were created in a calendar period and how many were resolved. I can get the created date, but I'm not finding a resolved date. Is this pos...
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Hi Community- I'm uncertain the best way to do this one. I'm trying to report on all my open tickets but as a time series. Open would include: open, waiting on cust, in progress.&n...
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I have created a automation that triggers when I change the status of a issue in Jira Service Management Project. It will create a new issue in our standard Jira Project. I want the Assignee i...
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We are using the API to create tickets within our service management project. Currently the reporter field is set to the user that is authenticating the API. We are able to add customers as participa...
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Hi I'm encountering an issue in Jira Cloud where email signatures, along with social media icons etc, are being included in the ticket details and the icons are also being added as attachments. Thes...
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Hello, Need help creating an end user offboarding form in Jira Service Desk, something like this: Common Requests - Offboard and Existing Account - Raise this request on Behalf of : Summar...
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Hi all, I have a project which involve several issue type. I configured an automation based on a status transition trigger but as there are several issue type, the rule starts a lot of times becaus...
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We have a Shared Mailbox in Microsoft 365 that has an auto-forward configured to route into our JSM portal. We have disabled DMARC, but are still getting DMARC failures.
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Hello Everyone, I would like to ask you for help. The plan is that the company that uses Jira Service Management will provide us with a user that we will use in our internal helpdesk applic...
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Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |