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Jira Service Management
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Hi All, We have a process where when an issue is logged by a customer which requires a software patch, we raise a ticket with the developers project and link the two tickets. We are trying to see i...
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I want users to be able to fill in some email addresses(including the reporters' email address)in a request form, submit the ticket and automation to send a form to the email addresses for the users ...
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When my client submits the ticket on Slack, and the ticket gets Autocreated on Jira, I want the Slack channel name on which the Client requested to create ticket to be auto-populated on the Organizat...
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Hello Jira Community, I've recently created a custom IP Address field in Jira Cloud and I'm looking to validate its value across various actions such as creation, editing, assigning, and transitioni...
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Hi, I'm new to Opsgenie. I want to set up our on-call rotation groups so our support desk is able to email Opsgenie to create an alert that will notify a particular group. To take it one step further...
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Bonjour, J'ai un problème avec notre portail JSM, dans le fond je veux mettre des restrictions sur une forme demande (disons les nouveaux arrivés), je veux que juste les personnes des ressourc...
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Hello, I would like to create the following automation: Trigger: - when the status of the associated ticket (which is in a JIra Software) is changed to : "in progress"; "complete" Then - updat...
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Hello, Please find my screenshots and I want to send Internal comment only to the every mentioned user like the JIRA Native functionality Email Notification does. What should be the value ges ...
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We have a process in jira, however, we want that before the one who belongs to the process, make a change of state of the ticket, we need an approval from one of his superiors. How to make a permiss...
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Hi All! I can use some help finding out how I can add dropdown values to an existing drop down field on a Request portal please. I keep clicking around Project Setting but can't seem to come across i...
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https://jira.atlassian.com/browse/ECO-166 This would be good for everyone ! KR, Matt
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How can I create standardized templates and categories for different types of tasks to ensure consistency and structure in the backlog.
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I have a JSM project which has a custom short text field to capture the email address of the external users, they do not have jira accounts and I want to send notifications to those email address in ...
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Hi, Is there any way to pull information about the field marked in yellow. I want to create an automation with smart values to receive a response with a description of the sub-task whether the...
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Good afternoon, Our company is based in Germany, is there any way to make the payments in Euro? and also one more question, how can we be sure that the data is stored in Europe and not elsewhere? &...
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Hi, I have created a dynamic form in "ProForma" Forms for JSM DC. Since the Jira-native fields such as summary and description look a little bit nicer I would like to keep them. ...
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Hello Team, I would like to ask why I am unable to tag or share in a particular project.
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Hello Team, Good day, How can we create a New Custom Series in Reports in Jira cloud. A Custom series which can show Open Issues, Pending Issues etc Any quick suggestions will be more helpful. T...
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I am new to JIRA and am working on setting up forms and automations. I am looking to set an automation to send an email out if a specific answer is selected for a form field. For example: The form ...
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Is it possible to create tickets after the approval process in JSM ? We need a requirement of 2 approvers to approving for the ticket to be created and need to know any others ways for implementing ...
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Hi, I have a question: I am currently using the free plan of Jira Service Management, but I wanted to upgrade to the Premium or Enterprise plan because of all the cool features it seems to have. My q...
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Is it possible to add a hyperlink in the instruction field, and make the text larger,bold? also the hyperlink opens in a new tab of the browser
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Hi Team, We are using HR board in using Employee recruitment and having a doubt in rejected stage. For example if we are doing bulk hiring of 10 members and after those interview process, 4 candi...
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Visibility of affected services field at global level
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How to change the email notification text for a team?
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