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Jira Service Management
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Is it possible for the form to be submitted already and when you transition to another status, the form will reopen in the customer helpdesk?
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Hi ... Apologies if this has been asked already and if so please direct me to the post. We are ruuning JSM as a portal for our users to log issues. Based on certain rules, there is an ...
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I have our project set up where our customers have access to our knowledge base and our issue creation portal. I am hoping to allow access only to the knowledge base for some customers, not the issue...
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We are looking to see if its possible to add a popup box or prompt when someone clicks reply to customer, we have a guided response to the client and we want a popup to remind our analysts to follow ...
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I have an automation set up for a "service desk A" where an issue is created and creates issues with a specific request type for "service desk B" and "service desk C" How do I update the reporter fo...
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Hello, I have multiple organizations within a project. For example, they are Business A, Business B, Business C. If Business A and Business B both submit a ticket, will they both land in the same ti...
435 views 3 1 Deleted user April 12, 2024 -
Hello, I would like to know if I can add new options to a single choice select list through automation or some other way. What I want to do is that when an epic ticket is created in the project, the...
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I want to add a group of users into an organisation of which there are several in Jira Service Management project. Is that possible or is this done solely by adding one user at a time to an organisa...
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Hello there, is it possible to generate a report utilizing Viewtracker in Confluence, potentially in conjunction with JSM, to monitor participation data for Knowledge Management (KBAs/KCS)? We have ...
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I was hoping that I could set time to stop on a request once the priority is placed on hold. Is this possible? When I edit the SLA and go to the Pause I have options, but priority is not one of them....
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I can´t get "{{lookupObjects.size}}" to work in an automation rule in Asset Management to work. I would like to email the number of found assets in the AQL query that I use. I would also use "{{l...
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Adding a User which is ApplicationExpert (linked in a Jira Asset) as assignee, when ticket is raised
Hey there. Actually my first post here :-) we run JSM in DataCenter. AppVersion 5.12.3 To explain at first. I have an issue type, where users can select, for which application they need help. The...
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1. Customer created a ticket. 2. Agent replied to that ticket. 3. Customer replied via email including external vendor. 4. External vendor replied on that ticket. 5. Agent replied on the ticket. ...
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Hi, we met a problem in JIT setting with Azure AD, the attributes we set in the JIT provisioning could not be found. Following are the log we are seeing when we try to login with JIT enabled, it rep...
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Can we create a new group and replace the approver with new group so that any one from the group can
Can we create a new group and replace the approver with new group so that any one from the group can approves the request? We want to reduce the dependency of the single approver.
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Hello everyone I would like to create a rule, that sends Satisfaction Surveys to random users. By now I came this far: I triggered the rule several times, but I always get the Sta...
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Hello! I want to create a rule that checks if the Reporter is set as a Request Participant and if that is the case to remove it from the field. Since request participants have multiple values I hav...
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Hello, It is currently possible to "Using Jira groups to share requests" in Jira Service Management Data Center. Here is the documentation : Using Jira groups to share requests | Jira Service M...
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I´m trying to create a search filter to find assets with an EOL date 30 days from now by using this query: objecttype IN ("computer","network","printer") AND "EOL" >= "now(+30)" ORDER BY Name ASC...
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Specific user (rakesh.barot@bkt-tires.com) doesn't receive JIRA's e-mail notifications. Not even welcome mail for signing up is been received. Kindly help me out. Working fine for rest of all custome...
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By default, agent users do not have right to edit or add queues in Jira Service Management. If we want to give the right, all other rights of Administrators go together, including quite destructive a...
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Could you please check the below questions and let us know if the JSM has these capabilities? Can we assign task back to requestor? Can we block the comment section when the request is assigned...
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How can I edit an issue when its created using branch in automation for jira. I am using branches to create multiple issues based on field values and then have to add forms to them. Adding attach f...
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Newbie question :) We have a couple of people that are in direct contact with our customers. These two employees would typically end of up entering the request for the customer. I guess they ...
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we are trying to dertermine if we should expand hour business hours for that i need a stat to show the numbers of ticket created outside of business hours. i need data from the last...
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| September 9, 2025 11:40 AM PDT |