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Jira Service Management
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1. We are starting a project to convert our Data from ServiceNow to JSM 2. Is there a template available that shows all fields that need to be mapped? 3. Is there a way to look in...
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Silinen sıra geri alınabilir mi?
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I am attempting to receive alerts from GCP in JSM's Alerts section. I have followed the steps in the link below, yet no alerts show up. When I use Postman with the test payload from the article, I re...
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I am trying to pull form data via RestAPI to export into external software and revert back updated data into Jira. I have used https://testabc.atlassian.net/rest/api/3/issue/test-123 I got Jso...
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I have an object called "Store Locations" and under the "Status" attribute, I added a status called Group 25. How do I query to just show the store locations that are under Group 25?
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I realize that a new central area for managing locations has been added, but we have project admin who administer their own projects. They have noticed that when they search Customers within their ow...
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Hi Community In a selector field, it is necessary to show only certain options in the portal, but for the agent to have all the options available. It's possible?
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Hi all, Having trouble with automations for approvals. Basically when a ticket has been approved, I want to get that approver create a task, add them as a reporter and send an email to all other ap...
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Our IT Change Management team is migrating from Jira to JSM for improved ticket management. We have over 50 Engineering teams, with some deploying a high volume of change tickets (thousands quarterly...
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...ira Service Management the same user was returned as Active("active": true) account.
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I have two products: JSM and JSW. I want to set up an automation so that when a task is created in JSM, a related task is automatically created in JSW. But when I configure New action > Create iss...
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will the users be able to track the previously created tickets after changing the email domain in ji
we have migrated the email domains using the steps in file. file:///C:/Users/shiva/Downloads/MARKETING-Steps%20for%20domain%20migration%20from%20hcl.com%20to%20hcltech.com_-290424-082629.pdf&nbs...
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Dear Community, I am a user of Jira ITSM in my organization and I would like to implement limited access for external users to our Jira platform. Currently, in our Jira ITSM instance, we have 12 dif...
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My company has a Data Center JSD set-up, and we work with two external agencies, Agency 1 and Agency 2, within the same Project. Tickets assigned to Agency 1 should be visible only to Agency 1 membe...
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There are some created Jira issues that can be appeared in Jira JQL filters but can't be viewed in the quick search, Also can't delete it from the system. The error while trying to perform any actio...
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Hi there, I'm looking for a solution to add a calendar, if it's possible an outlook calendar to Jira Daskboard or to ServiceDesk Project. The idea is, we use this ServiceDesk calendar to manag...
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Hi, i'm pretty sure there was an option to specify project specific notificationssettings for each project. The menu was there, if you clicked on your profile pic and then choose "notifications" &...
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I have created an automation to send the email notifications with list of pending approvals. I want to send this to L2 Approver(User will be defined by customer). How to write the JQL so that only p...
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Does anyone know how to activate Jira align on cloud?
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Currently, we are trying to find a Jira add-on or app that can be a substitute to Jira Automations (see image below). However, we can't find an app that can attach a form on issue transition. We hav...
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Hello, Since I can't have two workflows in a business project, I am going to recreate the board that I need to have multiple workflows as a software project. I have already seen that I can't cop...
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We use JSM for some that that require it to be validated internally. In doing so we need to know that dababase software and version JSM users. Also we need to know what version JSM cloud is on and wh...
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I would like to Automate the Due date per issue. {{issue.fields["Start date"].plusBusinessDays(Original estimate )}} I am facing 2 issues: Our business days are from Sunday to Thursday Or...
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Dear community Given that for a team I have "activated" the API as integration: Can I use in the JSM automation rules the "send web request" action to trigger the above mentioned API and cr...
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I have a Cutom field in JIRA Custom filed called "Client" and I have created another Custom Field in JSM Organization Called "ClientName". I need to update ClientName from Organization to Issue when ...
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| July 29, 2025 5:22 PM PDT | ||
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