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Jira Service Management
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Is there a cap on the number of site administrators
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There appears to heave been another change to JSM Assets search whereby search by any attribute has vanished again. There is now a list of attributes on the right but it doesn't replace the as...
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Hi All, I am wanting to edit the field layout for the right panels on an issue page. I've tried going to Project Settings > Service Requests > Issue View (which is same as when yo...
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Hi all, I can manually set security level per case; however, the automation rule keeps failing with the following error: Action details: JQL condition The following issues passed: T...
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I have a field called "Start Date" on an issue. Using Jira automation, I want to 'create an asset using Scriptrunner' and copy the Start Date field into a date attribute on an object.&...
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When I use the Create Slack channel for incident action, is there a way to get the channel ID later on in the automation? It does not appear to be available in the issue as a field from what I can te...
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hello all, hello all i am trying to gent every workogs logged in my ticket ( not sum but one by one ) and it's always show only first 20 values... Timesheet {{#lookupIssues}} {{worklog.time...
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We are using Jira service management(JSM). We have cluster node(2) in our JSM. We are using Data center version of JSM. In the server we have configured the session timeout in /<jira install>/a...
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Hi there, Sorry if I make any mistake writing, english isn't my native language, I have a project in Jira Service Management since August 2023 and the "time to resolution" metric has ...
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I'm having issues importing a csv with multiple sub-tasks. Every time I run the import, it will only take the first sub-task in the list then generate the following error. However, if I import...
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Hi Community, We need to bulk move ~6000 customers from one JSM company-managed project to another team-managed project. What's the easiest way to do this? I have tried: Exporting a list of all t...
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Hi guys, I am trying to import my excel file into EazyBI, and am pretty sure all the cell information can be imported. But my question is: is it possible to import highlight track changes in each c...
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Hi guys, My excel file has multiple sheets (tabs), but only the third sheet needs to be imported. Is there a way to do that? Or is the third sheet supposed to be created in a new excel file separa...
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what are the common causes of forbidden error code 403
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Hello, Is there a possibility of integrating Confluence and Jira in a way that allows a time log addon to capture both vacation times that are logged or documented in Confluence and work time lo...
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One can use the REST API to set a property value, but seemingly only if the key exists. https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-o...
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Hi Community! In a Jira instance I'm working on there will often be linked issues. In some cases the comments from the "main" issue must be copied to all the linked issues. This is easy to achieve...
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Wenn ich versuche bei einem Projekt den E-Mail-Support einzuschalten kommt folgende Fehlermeldung: "Neuer Mailkanal konnte nicht erstellt werden, da die Verbindung doppelt vorhanden ist. Die bereitg...
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Hello community! Is there any way to have a filter that shows me the tickets resolved in the current month that were resolved after due date? I've done this exporting the tickets on sheets wit...
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Hi all, Has anyone used a product that synchronizes Dynamic 365 with JIRA Service Management. Like Zigiwave. We're trying to integrate our CRM with JIRA to manage cases/tickets across bo...
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Hi, We have manually added a customer to Jira service desk (cloud) but the email entered had a typo. So we would like to delete the record but we are not seeing any delete option (even for Org admin...
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Is it possible to schedule an export of Jira Forms submissions on a routine basis? I know you can go and manually export the form submissions, but have not found a way to automate this task.&nb...
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Hello All, I need help in automation when creating a "new post incident review" request type once an "incident" is closed and then linking this request type to the parent incident issue type. Curre...
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Hi, I'm new to Jira and Jira automations using API. I need to get an ID from an API result but i'm not getting how to do this. I have a manual automation that asks the user which customer/client th...
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From the documentation I've read regarding the utilization of "Groups" to share requests, users in the group should be able to view the request. However, I have added a group to my request and users ...
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