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Jira Service Management
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Hi there, I have an issue need help please. I have several JSM projects, all can edit the summary field except one. I want to enable the summary field for editing for that project that it can't as ...
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Hey there, We have internal business stakeholders using our JSM portal to submit forms for things like bug reports and feature requests. I set up an automation that we can trigger from the JSM tick...
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I need to implement the first call, I have confluence and I think I can add some solutions there, what can I do next?
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Hello! We run a building moving company and would like to pin all of our customer's locations on a map for our estimator to do site visits. Since locations can only be set to one per card, we...
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I have an automation that triggers when an issue in a project transitions to a certain status. In the automation, I'm setting certain fields. One field is Parent Link, which is giving me an error whe...
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Hi We had tickets with Jira FORMS. When tickets is closed the Jira form should be freeze i.e. should not editable is their any way..? Regards Ravi
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If I have 5 customers to a specific Organization and I create a ticket but I only want one of those customers to get it, is that possible? Not every customer for the organization always wants a...
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Hello, We have a couple of projects in JSM with each having a portal site where only the invited users of a specific customer have access to and execpt for a short welcome-text should contai...
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Hello, I am responsible for managing multiple Jira projects under our instance. Some projects accept requests via email, while others accept tickets only through the portal. We have noticed ...
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Hi, We implemented a successfull business process in Jira. Now we want to implement an audit process some time after tickets a successfully processed, draw a sample from last quarter's tickets and c...
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Some users of our domain '@postfinance.ch' are not receiving email notifications of Jira when people answer tickets or tagged comments. We already have checked that our Exchange server don't bl...
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Hi, On certain custom fields we would like to enable rich text instead of plain text, where can I find to change this? I may have overlooked when scanning the project settings... Th...
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For some users only, when they was looking for "Sandra XXXX" the display name was "SANDRA EST MORTE." (which mean "SANDRA IS DEAD.") instead of his real name. At the Entra ID lvl and Exchange lvl, e...
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We have different customers , for whom we need to use similar project. But we need to offer different branding to them. Can we add different kind of projects to one Jira Service Management project or...
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ı uolpaded and set- up app but it is not wroking. Please help about it
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what is the character limit of showing the status in portal view in JSM? As shown in the screenshot the requester/customer is unable to see the full status name. Even after hoovering on the name...
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We are using different channels to create tickets. 1. ITSM portal 2. JiraCloud on Slack 3. Emailed Request Does JIra Service Management provide any analytics on from which sou...
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I am a Jira Admin and Service management admin and agent for this project. Previously I could add filters either basic filters or using the JQL under the "filter by" field. However Right now, after ...
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how to check the agent availability in JSM?
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Does anyone have a current Atlassian capability chart to brief executives on Atlassian capabilities?
Does anyone have a current Atlassian capability chart to brief executives on Atlassian's capabilities or could you tell me where i can find one? I've been searching and the closest one it is the fol...
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Me and all the user roles in our service management project do not have access to view older issues in the project. all of us get notified in the screen "You don't have access to this issue" and "M...
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Can someone please advise why all of our Helpdesk agents no longer see the default out the box 'My Tickets' queue? It has recently disappeared for us all, and the only workaround at the moment is&nbs...
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Hi All, I'm looking a Dashboard & Reports for JIRA (Cloud) Assets. I'm unable to find any gadgets for assets and how can i generate the reports with graphical representation in JIRA...
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I am trying to create Automation rule where it sends an email but it is the content I am having trouble with. In using our Employee Exit form, it asks for the Employee, and Offboarding Date. Ho...
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Hi! Specific field is not cloning to the cloned ticket, How can I fix it? I've made it a custom field and added as a field that appears when a specific category chosen. The field is added on...
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| October 27, 2025 8:46 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |