How do you delete or cancel a request

[Scott Moore]

I have used the software with another company and am now setting it up at my new job. I used to be able to delete or cancel customer requests but it does not give me that option now..............

[Jim Knepley - ReleaseTEAM]

You probably either had a workflow or permissions at your other company that you don't have an equivalent of now.

To cancel an issue: You need to set up a "cancel" transition in the workflow so you can move the issue to a "canceled" or otherwise "done" state.

To delete an issue: you need project permission to "Delete Issues."

[Nicolas Grossi]

@Scott Moore You might talk with your JSM administrator ?

Nicolas