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Community resources
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Jira Service Management
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Can I create additional fields (metadata, name, country, company), with a actual/new project "user"?
Good evening Jira Expert team: Please, can you tell me if when I create a user within a project, metadata fields such as Name, Last Name, Company, Country, etc. can be additionally added to the emai...
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Hi there, I have an objecttype in Assets that data from a few sources is imported into. Most of the data is ok but some have a 'Model Value' that is just some sort of internal number. I created ...
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Hello all, I am trying to build a rule, which I have multiple lookup issues and I need to send the result of these lookup issues in a Slack Message. So, I am using variables to stor...
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Recently saw this blog https://www.atlassian.com/blog/announcements/the-next-era-of-jira We recently moved from zoho to JSM and added custom field named Products where we listed all our...
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When creating webhook , after its creation how do i create a URL to share with the other side? for now I see the one without any numbers , a jiven one and its not the one we need.
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We have a custom asset field that is working as it should. What we need to be able to do is display all of the records - based on an AQL filter used on the custom field. The way it works ...
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I have built out a MS form > Power automate >JIRA automation. flow that creates/raised new JIRA issues via Power automate HTTP Post webhooks. In my MS forms I have the option to attach images. ...
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Hi, I try to do an automatization and im doing a lookobject list to get data from.CMDB. But i dont know how to acces to an atribute current index to keep the value in a variable. I have try with t...
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Hello, trying to figure out why a certain field disappears when the JSM issue is set to done. I have checked that it is associated to the necessary screens and the find your field check says there ar...
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Hi All, We have an SLA configuration for Initial Communication and Resolution, but we also have third criteria (Progress Updates). As an example: High Priority | Initial Communication | Pro...
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I am currently working on adding validators in so that certain fields have to be populated in order for a ticket to move to the next status which I have managed to do, but I am facing an issue where ...
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I'm trying to create an intake form using JSM that replicates one in a different Jira cloud instance. The problem is trying to get the description field pre-populated with prompts for the customer to...
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Hi team, I was trying to set up SLAs in our Jira Service Management Project, but I had some problems with my first one because we want it to finish counting when: A custom field has a value (singl...
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I have an automation set up to email users an hour before their SLA is breached but upon testing it doesn't seem to send me the email. Anyone know what I could be missing? Also it did not add the com...
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Hello all, I am trying to create a report in Jira Service Desk - based on user details. We have pulled in extra details with the user from our IDP (identity provider like Okta) - things s...
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Hi dear Colleagues, Can you suggest any add-on, that provides possibility to have custom banner with HTML script, like https://jibrok.com/docs/message-field/overview/ this plugin for Jira Clo...
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Hi there, following situation: I have a group-picker field and want to send an email to the group when the field has changed. I know how to do this via automation. But: The email does not go to the...
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As of yesterday (5/2/24) I have noticed that just on my laptop when scrolling down to the bottom of the page, there is an additional white space that shows a gap of nothing but just white blank space...
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I have an automations that uses a JQL query that looks like this: {{issue.Selection Field.value.toUpperCase().abbreviate(8)}} It works absolutely fine. However, it ends up leaving the "..." at th...
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Hi Community, We have a lot of configured scheduled Assets imports running everyday several times due day If we need to disable them temporarily - we would like to avoid going through dozen of Obje...
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how to capture the specif text from Email (Descrption to Custom field using Jira automation example: Weekly check completed with faults: Room: STA Meeting Room Location: Stalli...
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Hi, we have an issue with Assets. The loading of the object view of one certain object with a lot of relationships to other objects throws an error. We can see all (other) data of the object, but th...
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Originally, I was trying to automize Opsgenie alert linking to JSM incidents, following this guide: Auto Link Alerts to Jira Service Management Incide... - Atlassian Community The final step ke...
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Hi, I need to create automation where approved ticket starts automation where the filled out form from the ticket is attached to outgoing email.
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If I rename an Organisation in a Service Project, will I need to update any filter where that Organisation is mentioned, or will Jira just auto update them?
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