Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello - I'm new to JSM and am in the issues view. I assigned a label to the issue in the More Fields section and it shows up in the queue; however, when I go back into the issue, the field is g...
170 views 1 0 Deleted user May 21, 2024 -
Hi all, Is there a way to avoid double clicking for a portal group where only one request type is assigned? i.e. "I need help - raise an incident" portal group has one req type with one req form an...
-
I am trying to connect a custom email to our JSM portal, and after signing in with the service account I had created for this, It always ends up signing in directly to my personal work email. ...
-
Hi i work a lot on timelines and have over 200 users in one project. I like working this way because it keeps team members very much in the time perspective. Unfortunately, currently the peo...
-
Hello We have our helpdesk from Halp along with all of our tickets migrated to JSM. Once the tickets were migrated, all of our internal customers mentioned in existing tickets had accounts created. ...
-
Hello everyone, I hope everyone is happily debugging/coding. Just as the title states, I am having an issue where my Jira automation that has a Then: Send web request will randomly gra...
-
I'm trying to create an automation that will populate a custom user field with the user who last updated the ticket. This seems like it should be possible, but the field isn't being populated despite...
-
Hello comunity! First of all, thank you for you effort to help JIRA newbies like myself. Trully appreciate that. Context: I am heading towards to use JIRA queue as timeline while solving an issue,...
-
Is Jira Service Management not free anymore for 3 users?
-
With Opsgenie getting integrated into JSM for the integrated packages, we were told that we would have access to JIRA's vast Automations system. Will we be allowed to set up any automations ...
-
I currently have request that uses a workflow that requires approval. Our customers create request through our portal, we don't use the email channel to create requests. I would like to add some cus...
-
What level of Permission I should have in JIRA in order to remove and suspend access of user in JIRA
Hi All, I am an IT Admin responsible for managing JIRA and Confluence access for users in our organization. However, due to recent updates in JIRA, I am currently unable to remove or suspend...
-
Within our setup we have a JSM portal site and allow existing portal users to add additional followers to track any ongoing ticket. When this is actioned it creates a new portal-user account, which ...
-
Hello, I created an automation in which when there is a change in an issue (Field Released? = Yes) then we will go to issues "is validated by" and we will clone all existing ones, both those of the ...
-
We have a date customfield for "Desired delivery date". Our standard delivery time is 5 business days which is communicated lots of time but despite that they usually choose a date earlier than 5 day...
-
Hello community, We are developing a plugin for JSM Data Center, and in the final stage, we are trying to run the App Performance Toolkit in a local development environment. I have a cluster of 2 D...
-
Hello I want the incoming ticket to be sent as a message in Microsoft Teams to the person I assigned it to. How can I achieve this?
-
Is there a more accurate idea of when data residency for chat will be available (on non-free plans)? The only information currently available is over a year old as below. "The final leg The only re...
-
Dear Experts, As soon as we will add comments in our JIRA project automatically comment added to the ticket as below instead of thumbnails [^example.png] We would like to add thumbnails instead ...
-
I want to create a flow (using power automate) to backup the assets. Following some Info i get the workspaceID using an http get action to https://MySite.atlassian.net/rest/servicedeskapi/asset...
-
I'm looking for obr files for Atlassian products, specifically Service Management - but this applies to Jira Software too. Similar questions were previously asked here and the answer received was on ...
-
I am searching for a tool that can help our company with our implementation process and I am hoping I - considering we are a Jira support-driven team, and use Confluence as a knowledge base - to find...
-
Hi there, Wanted to confirm if the options selected on the screenshot also apply to the actual Slack Assist (Chat) app? since it's not specifically mentioned on there, I wanted to confirm  ...
-
Hi, Looking for a way to automate this task. I want to print a ticket (with the activity section showing all), and also include all the attachments, and place everything inside a folder. Also, I hop...
-
I am familiar with regular drop list field configuration but customer wants a drop list field with 2 preset values as available options, for example, A and B, and the third option would be "Others". ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 4 | |
| 3 | |
| 3 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |