Community resources
Community resources
Community resources
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Jira Service Management
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Hi, We have added our own descriptions to the priority field in Jira SM. When our agents view the ticket, we want them to set the priority in the Issue view. However, they can not ...
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Update: I have set up an automation rule that triggers when a ticket's status is changed to "Done". The rule updates the custom field 'Resolution Time' when it calculates the number of days b...
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Good Day I started a few days ago with the jira asset management which is really a cool feature. So i have configured it the way its described in Atlassian Asset and Configuration Management...
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Hi guys, I read the article about changing URL: https://support.atlassian.com/organization-administration/docs/update-a-product-url/ There is the info that Atlassian will store ...
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Hi all, I'm trying to save some time and write a unique statement to create a variable from a webResponse. Background: I want to add the user that opens a PR in our BB (Data Center ver...
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Hello, Whenever we manually change the "reporter" of an existing issue in one of the service projects, to the "customer", the customer could not see that issue ...
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Help creating report on how many tickects were passed from one status to another
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Hello community, we need to import in JSM a project currently built and used in Microsoft Access. The project goal is the scraps management, form the factory to the supplier. The flow is reall...
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I'm using the NVD integration but my environment does not have a direct connection internet so i wont be able to use any api key. So my question is how can i set the NVD integration to use an offlin...
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I want that administrators can bypass the mandatory fields when they create issues directly in the jira board while ensuring that customers must fill them out when submitting a request.
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If we purchase a Standard plan license and the license to a user, can we add this user to multiple projects to interact with support tickets from different customers, or the licensed user is limited ...
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Hi Team, I am unable to add email in Jira service management project only in one particular project. I am able to do in other projects. But in one single project i am unable to add email.
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I am looking for the best solution to synch the product creation into hubspot to jira project management. Does any of you have facing a similar issue ?
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Hello! I have automation when a pull request in incident is created: Using the condition, I check the name of the repository and the components field is automatically filled in. When ...
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Can i give permissions to Jira project admin role to add customer to a project? He ( a person i want to give permissions to add customers to a project) has an Agent role in JSM.
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Issues -> My Open Issues -> Columns dropdown After the Jira upgrade from 8.5.17 to 9.12.7, when we try to click on Columns dropdown to add the columns to the table, it is not showing the optio...
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I would like to confirm if I use the custom email account on the free plan that I will not be upgrade to a paid version.
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Is there any way to prevent the standard customer notifications (mainly the Request Created notification) from being sent to certain users or when a ticket summary contains a certain subject line (eg...
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Hi folks, Today I noticed that all my bugs are linked to EPIC and can't change it to User Story. This was not the case in my previous workplaces. I am always under the impression that the hierarchy...
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I have idea to send automatic reply to customer with button in the body comment, so the customer will guided to get a correct consultant to assign, if in this community have a same case or already su...
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I have a company that uses our Service Desk that split off a branch but uses the same e-mail domain. So I created a secondary rule that says if bob@x.com OR ted@X.com creates the issue, assign it to ...
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I have a custom field in a team managed project called "Region". Its linked to a response on a form in one request, and it shows the options. Another form/request using the exact same field displays...
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In our Cloud JSM project, we are not able to see the reporter's email it only showing the reporter name in Jira issue view. In Jira DC when we hover cursor on reporter it shows the reporter profile a...
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I currently a watcher on a JSM Ticket but the Customer added me as Request Participant as well. When I selected "Don't notify me" in the Customer portal, it seems to have stopped me from gettin...
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In the documentation, the SCCM/Assets sync mentioned System > Asset Tag as a field it can import. What is this specifically mapped to in SCCM? Is this the SMBiosAssetTag within the Sys...
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Atlassian Community Events
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| 28 | |
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| 17 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |