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Jira Service Management
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Hola! Estoy analizando el armado de un proyecto nuevo, en el cual busco, que puedan cargar tickets tanto los usuarios internos de la empresa, como una lista extensa de clientes externos, a los ...
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I would like to be able to notify customers by auto commenting on the issue the amount of tickets that are currently ahead of them. The goal is to help users realise where they are currently in the q...
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Today I came back from my holidays and If I try to open a link to a ticket this error message appears. I didn't change anything to the configurations, but it's impossible working on any ticket. Any...
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I am trying to remove the old clients so they won't appear in Raise this request on behalf of section when creating a ticket. I've deleted the users from DIRECTORY - CUSTOMERS section ...
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Hi, We notices that we use "Jira Service Management-Premium" since March 2023. Bur we did'nt remember that's why? Can you tell that whisch user changed our Jira Ser...
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Hi, I am interested in giving ITSM with Jira Service Management Foundations certification. Can someone help me with the required details/ study materials for this. Are the links and resources i...
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Hi, We have service desk project "ITSM". I created a Services and Teams. Service Name: JIRA Team Services - Do Not Use Team: JIRA Team Members: 10 users If any user sel...
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Hello, i installed Discovery tool manager on a windows vm and an agent on a different windows vm (to test the tool). For testing purpose i disabled the firewalls on both VMs. If i force trig...
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Hi, I am trying to undrstand Are Confluence users - payed users? If i remove a user from Agent role but keep his access to Confluence will we pay for these users and can we give access to confuence ...
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Hello, I hope to maintain the current workflow in our Jira Service Management without making significant changes. However, I am interested in creating an automation rule. The rule should ens...
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Do I have this right? Using the mighty Jira, world conquering market leader, dropdowns can only contain static values entered at design time. You can't fill it in response to a user's role, or an en...
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Initially, my goal is as follows: When an individual is added to an issue in the Customer Portal under "Shared with," my intention is for them to gain access to the ticket. At present, the permissio...
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Hi Atlassian Community, I hope you are all doing well. We have recently moved our Opsgenie into Jira Service Management: https://support.atlassian.com/jira-service-management-cloud/docs/start-shif...
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Automation rules(new Condition) for Adjust priority if a “critical” CI is linked
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HI Mates, I am running a schedule automation job daily one time to send a report for JQL example "Status" = Fail AND updated >= -7d I have selected following...
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Hi, I have some prior experience with Jira as a user working within an existing setup. However, I'm relatively new to Jira Service Management. As a beginner eager to learn and master JSM, I'd like t...
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"You don't have permission to access this service project" Although the user is a customer in this project
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Pls guide us how to resolve
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Dear all, My attenpts to create an instance of Jira service management has failed with the following error: (Issue ID for Atlassian use: cb0ee9526a754b4798bd5f71f44dd00a) I tried several tim...
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My Team mate who is admin to Atlassian Account at admin level. Now his account is blocked. What is the problem. It is urgent
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I have a TOR and I would like Jira to USE AI capabilities to read the document , come up with a main required tasks summary , and suggest list of activities to meet the tender requirement and possibl...
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I know in Automations you can schedule issues. Then setup a custom field and use an AQL to add assets to an issue within the automation. However my team is using JSM for Facilities and...
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I want to automate to add the custom fields in the tickets created in JSM. Example: I hava a custom field as “ Categories” and a parent option “Infrastructure Issues” and the Value “Container Regist...
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A project Should be removed from the customer portal for all agents and customers. The project should exist in JIRA but not in the customer portal for anyone..!! Objective: The goal is to ensure ...
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I have a field called "items" multiselect and values like (mouse, keyboard, monitor, phone) when I selected Mouse the mapped amount is 2000 and keyboard=5000 and monitor-8000. While creating a ...
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| January 14, 2025 5:27 AM PST | ||
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| January 7, 2025 8:47 AM PST |