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Jira Service Management
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Is there an easy option/method to copy ASSETS from PRODUCTION to SANBOX environment?
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Hi, I am using JSM and have internal/external comments. When resolving, we have want to make the internal comments as standard to avoid wrong messages going out. How can i configure this? Thanks f...
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In my form, there are many required fields marked with an asterisk (*). When I download it as a PDF, these asterisks are still visible.
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We have a JSM user already given an Administrator role in the JSM project but he still can't see the customize portal option when he views our portals. I have the same role and I have no issues. Is ...
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Hi, For the customer invitation email, is it possible to delete the message and link in the red box?
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The Ai Triage feature, in beta, is quite useful for support requests that are emailed in. I would like to auto triage all incoming support requests that come through email. Is this possible?
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My company is small, yet mighty so most of these are covered by just a few of us! ⌛ Resolve incidents the quickest, even major incidents - Jared! ☕ Let Atlassian Intelligence do all the hard wo...
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Hi Community! For JSM June, let’s honor our favorite teammates who help our organizations operate smoothly every day. We know there are different characters on each team so we want to know… ...
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Hi Community! For JSM June, let’s honor our favorite teammates who help our organizations operate smoothly every day. We know there are different characters on each team so we want to know… ...
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I know I can use for example {{issue.key}} but if I have a custom field for the subtask, what would be the smart value for it? I tried a few things with no success: {{fieldname}} {{issue.subtask.f...
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I have an app I've been building that currently is in the issue panel, It has a button that causes an Api call to create a Jira asset object. The problem is that while it works exactly as inte...
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...nclude_subdomains": true, "max_age": 600}', 'Nel': '{"failure_fraction": 0.001, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"}', 'Transfer-Encoding': 'chunked'} response text = {"e...
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puedo integrar Confluence con InsighT CMDB?
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Tengo un proyecto en Jira Service, el cuál, requiero migrar a otro Jira donde estoy centralizando toda la información pero quiero conservar TODA la trazabilidad con sus adjuntos y demás. ¿Cómo...
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Hi guys, please help me ..... I only need 1 approver for my request but ..by default it appears that 3 approvals are pending...I followed the steps: project settings/workflows/edit service request/c...
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Good afternoon all, I am struggling with an automation rule that results in success however the action I am hoping to perform is not really happening. Here is what I am trying to achieve. If a sub-t...
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Hello! I'm trying to create an automation rule that will update the status of an issue to that of a linked issue. Both issues are in the same project. Example: Issue 1 is create...
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Please see screenshot. Mobile app does have option for "New issues" under PUSH NOTIFICATIONS, but after testing this for my project, this does not send a push notification to my phone with the Jira a...
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I'm trying to create a system to automatically assign items to a user based on who has the least amount of assigned items. Below I have the post function and the result of the dumps. It seems like th...
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Hi. Let's say I have a task with a form attached (linked to Jira fields) that, when created, creates five or so sub-tasks. The task is put into a specific status; let's call it a work in progress. B...
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Hello, I wonder if there's a way to assign queues to specific groups, teams or roles. i.e. Have 1 team working viewing only their requests and another team seeing only th...
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Hi Jira Community, I am implementing an automation rule that will send an HTTP request to a PHP script. Currently, I am using the command "file_get_contents('php://input')" to capture ...
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When looking at "Change" request type I can see : Issue Type "Invalid Issue Type" and Workflow "Invalid Workflow" messages When I hover the mouse over these I get the messages: "This issue typ...
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Hi, I am trying to set the start date field based on some other parameter: {{now.withYear(2024).withMonth(1).withDayOfMonth(15).plusDays(issue.Start PI)}} The above works great, bu...
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...here customer attributes reflect true. for example All issues where Reporter's location is emea for example All issues where department is sales Any advice is appreciated, Sean
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Atlassian Community Events
| User | Count |
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| 27 | |
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| 4 |
| Subject | Author | Posted |
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| 8 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |