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Community resources
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Jira Service Management
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Hello, Need some automation expertise here. I have 2 automations that are working perfectly, but can't figure out how to bridge the gap between them: Automation 1: When work item is created (SALES...
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Hi everyone, I need some information. I have a State field of type Select List (single choice) that contains several values. This field — and its values — is used in automations, filters, and appea...
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Hi team, TLDR: Is there a way to have multiple approval groups on one status on the parent ticket and only advance the ticket when one member of each group approves? Details: Our pr...
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Hello everyone, First of all, thanks for taking the time to read this. I have an automation where i search some assets that have Email as Attribute and some objects can have more than 1 email b...
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Does anyone have any guidance for creating an alert in JSM from a workflow in Slack. I've tried to send a "/jsmops" message to the channel, but it seems to be getting ignored. The same /jsmops comman...
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I've checked the following two items in our system as recommended by Atlassian and there are no work items that come up in these searches. Is it safe to say we will not be affected by the upcoming ch...
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Hello, I'm looking for some help with setting up group approvals for requests. I'm new to JSM (data center) and trying to understand the best way to do this. Scenario: The overall goal is to have ...
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Hi community, I need to measure the time a ticket spends between different statuses (e.g., from “Open” to “In Progress”, from “In Progress” to “Resolved”) and also the total time from creation to cl...
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I’m trying to run the following endpoint: GET or POST : rest/servicedeskapi/organization The call works perfectly when authenticated with my personal user account but it doesn't work whe...
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Ho we can enable multi-language like French, Portugese and other languages for the agents account in JSM Premium cloud instance
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I’m having an issue with importing a CSV file and preserving the original issue order. When I import the CSV and map Issue Type = Work Type, I also have an automation rule that updates the Request ...
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The system is down, it won't let me access the ticket console
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I created a new topic for the helpdesk and I cant delete it now! The support https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-topics-in-your-help-center/...
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How can I add new options to the existing attribute of type Select using JSM Cloud Asset Rest apiHow can I add new options to the existing attribute of type Select using JSM Cloud Asset Rest api &nb...
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I get an error when trying to upgrade from Jira Service Management to Service Collection. The form has two steps. On the first step, I select the site I want to convert and click "Next", b...
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Hello, On our main service desk page (https://xxx.atlassian.net/servicedesk/customer/portals), we have hidden the large banner with a search input in it (Customize > Edit page layout > Toggle ...
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Hi all, I want to have knowledge articles in our portal that logged in user (non atlassian) can see the article. Also interested for any/all. Maybe its just a misunderstanding but it tells me to ...
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Hi there, I am exploring the JIRA automation platform to figure out its capabilities for future projects, integrating our HR software to pull data into JIRA automatically. I am however stuck t...
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Hi, I am having trouble setting the Jira status to "In Progress" after a confluence form is submitted. I did add a transition field with the id of "In Progress" but even when I submit the form...
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I believe there is a significant issue occurring within our JSM Cloud instance. None of our project settings, email channels, or configurations have been changed recently. However, we are now experi...
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Hello All, I am looking for the methods and best practices to on board the Agents in LDAP, JSM and Asset Management, I am New to JSM and Jira please Guide me. is there any bulk import method...
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Hi everyone, i've to create a capacity-based workload dashboard for the IT / HR teams. The goal is to show actual workload by hours, not task count. This should include: Requirements Pull data f...
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Hello everyone, I'm having an issue with an automation, the flow of the ticket is the following: En estimation ticket is created and an amount of information is filled by the ...
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Is there any way—either through configuration, themes, or customization—to rename the “Send” button in request types in the JSM Customer Portal on the Free plan? If not, is this limitation the same f...
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Hi Community, I hope you are having a productive week. I am reaching out for assistance with a specific JQL challenge related to dashboard reporting: The Challenge: Duplicate Statuses in Two-Dimen...
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