Jira Service Management

I've got a team-managed project.  Can I increase the number of customers listed per screen in the directory beyond the default of 50? https://xxxxx.atlassian.net/jira/servicedesk/projects/...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, My use case is I have defined custom values like firstName, lastName, companyName etc. in Jira Issue Collector. When I submit a ticket, these custom values are displayed on the right naviga...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, I am unable to view my tickets tasks  

• cloud
• jira-service-management
• jira-service-management-cloud

Hi! Whenever I create a new project it gets a [System] issue type scheme, this causes my issue types to get all messed up because I keep deleting the [System] ones (I have for example, "Change" inste...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello! Some time in the last year someone shared a very useful matrix with all issue types, their respective icons and the same for statuses. I cannot find it despite Googling to no avail.   C...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone,  This is my first post here! I am migrating our user base from our current ticketing system (HappyFox) to JSM. One problem I need to solve before I can move forward is properly...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello! I've noticed that the text "[System]" is prepended to some of the issue types:       Can I remove it without breaking any workflows or other internal systems? Not sure w...

• cloud
• jira-service-management
• jira-service-management-cloud

    Buen día, solicito de su apoyo para validar el siguiente error, al momento de generar un ticket en el portal de autoservicio Nosotros generamos un ticket seleccionando el campo "Tipo...

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center

A recent updat eseems to have moved the email log from the Project settings on a Jira Service Management project. Does anyone know where these were moved to?

• cloud
• jira-service-management
• jira-service-management-cloud

Has anyone who is using Opsgenie started the move to Jira Service Management? We keep seeing an alert to "Start our Move," but it appears to just be information on what to expect and the new changes ...

• cloud
• jira-service-management
• jira-service-management-cloud

I am currently setting up a new project and would like to add the Atlassian email for the project to a distribution list in outlook so that emails sent to the distribution list create tickets. Is thi...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I was wondering if someone ever tried to link a dropdown field and the values would come from outside of Jira. More specifically, the values would come from a SQL database. I was think Assets ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone After batteling to integrate the widget on my webapp, the widegt turns to have apparently a transparent background, I cannot find how to fix this. It is really difficult to read the t...

• cloud
• jira-service-management
• jira-service-management-cloud
• widget

Widget (Service Desk / widget that is embedded in a webpage) is showing an error when posting API details taken from browser dev tools to URL (redacted) https://jsd-widget.atlassian.com/api/embe...

• cloud
• jira-service-management
• jira-service-management-cloud

  Hi All, I need to get the details of the import using the API.  I discovered in the API documentation that the endpoint "Get importsource {importSourceUuid} executions {importExec...

• api
• assets
• cloud
• jira-service-management
• jira-service-management-cloud

Hello! Is there any way to bulk delete request types from the API on Cloud? I know how to handle the database on JSM DC but Cloud I'm kinda stuck with doing it manually which is a pain.   I'v...

• cloud
• jira-service-management
• jira-service-management-cloud

Hey All,   When inputting training phrases in the virtual agent, I seem to only be able to add one at a time.   Is there a way to bulk upload training phrases?

• cloud
• jira-service-management
• jira-service-management-cloud

I am having an issue with Jira automation that whenever someone provides satisfaction feedback on a ticket, the ticket changes status back to InProgress.  I added an automation rule that should ...

• cloud
• jira-service-management
• jira-service-management-cloud

Overview The following information is my approach on how I handled email signatures within my organization and how Jira processes them into tickets. One of the biggest complaints I've had from my us...

• automation
• jira
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi guys,  I am setting JSM for the 1st time and looking for an option to customise my Help Portal. I followed the guides but I don't see the option Portal Settings among Project settings. Ple...

• cloud
• jira-service-management
• jira-service-management-cloud

As an organization we want to get certified. In the certification main page there is this statement:   " Training and experience We recommend having at least one year of experience&nbs...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, I'd like to create a dashbord in power Bi for monitoring our project ticket, Inside the shop I found many connector, but unfortunatley are under payment. Is it possible with API or json ex...

• cloud
• jira-service-management
• jira-service-management-cloud

Buen día, me gustaría quitar de mi portal dicho título. Les agradeceré mucho su respuesta. Saludos

• cloud
• jira-service-management
• jira-service-management-cloud

Hello there, I know this has already been documented on this site. I'm afraid I can't do it - for me a video would be 100 times better than this short description. But that is just my opinion. When...

• administration
• delete
• jira-service-management
• organisation

  Hi, I am looking to set-up a demo of Change & Release process managed through JSM. We are looking to improve our process as we migrate to JSM cloud. Any feedback would be great. Thanks.&n...

• cloud
• jira-service-management
• jira-service-management-cloud