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Jira Service Management
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Buenas, quería saber como puedo editar el correo electrónico que le llega a un soportista cuando se genera un it. En el correo actual llega información como quien lo creo el resumen, entre otro. Lo ...
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The steps in this article say to create a custom rule but I do not see that option. Create an automation rule to prioritize your incidents | Jira Service Management Cloud | Atlassian Support...
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Hi, I am trying to achieve the following: Trigger: a version in projects A, B, C or D (Jira Software) is released For: all issues that were fixed in this version - check: do they have linke...
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Hello Team, How to unlink issues in bulk?
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Hello, we discover this, because our email is repeatedly disconnected with this error (now it is at least once per 14 days): Retrying in 20 minutes - Email pulling has failed 6 times consecutively...
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Hey, i would love to see https://jira.atlassian.com/browse/JRASERVER-60438 aswell for Jira Service Management. Are there any plans on implementing that at any point for Jira DataCenter I also d...
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I automated my Jira service project so that when I create an issue, it is also created in the software project (both issue forms have a due date field). Now, I want automation such that if I change t...
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Hello community! I have a question We have email A and email B. A is connected to JSD Project as Incoming email and working good. We want make a redirection of messages from email B (which is now ...
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Hello! In our company, we have a digitized company library in Assets. When a book is borrowed, it is assigned to the employee's identity. When someone returns a book, the Library identity/object is ...
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Hello Team I am currently working on a Jira project and need to convert a group of users or with multiple users picker field, into a text field within Jira issues. Specifically, I need t...
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Is it possible to set export function permissions? For security reasons, I want to check if I have permission to export
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Hello, I would like to add a mandatory field to the claim closure screen as I have provided in the screenshot. Before closing the claim, I would like to fill this field so that it can be pulled to d...
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Hi, Please advise on the below issue we faced while extracting excel file report from jira
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We have a field called "UTM generation" which is select list dropdown field. Our requirement is whenever user select a value for UTM generation then automatically the values for below 4 fields shoul...
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Would like to change the current summary insights report in my team-managed project board from weekly/7 days to a monthly report. According to this page here, I should be able to, but I am not able t...
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Hi Community, We're kicking off JSM June by uniting our service management superheroes to put an end to bad service management. As a refresher, bad service management happens when dev, IT, and busi...
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Hi all, I'm wondering if anyone could help me with this issue. Currently there isn't a direct way to remove the JSM in built email that comes in the project. The only way to do remove this is by g...
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The title may not be very clear - I have automations for P1,P2,P3 issues on creation, however, if a P3 issue was to become a P2 issue and we had to change it, it would obviously not apply the priorit...
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I want to make comments required when approving or declining requests on the customer portal page.
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Could you please help share some ideas, suggestions or steps required to migrate data form BMC Remedyforce ITSM solution to Jira Service Management ITSM solution including but not limited to: Founda...
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After resolution, an email will go to the user to accept the resolution/happy with the resolution; if yes, then the ticket will be closed. The 2nd option to the user will be: the issue is not resolve...
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I want to configure a multiline text that adds the summary of each task that is added to this Story with a link named cause . They have suggestions on how to do it.
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While linking issues between via Jira Issue or Web Link, there are an option to add a comment like "Response to customer/ Internal comment". I would like to remove the comment section from the ...
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I'm trying to follow this guide for setting up an agent team/channel in Microsoft Teams. We recently migrated our queues from Halp to Atlassian and I'm working on learning the ropes in this new syste...
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I have automation that sets specific users as request participants to email generated issue. However the request participants that are added via email are being overwritten and I want to just a...
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| 25 | |
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| September 15, 2025 6:30 AM PDT |