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Jira Service Management
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Hi, We have service desk project "ITSM". I created a Services and Teams. Service Name: JIRA Team Services - Do Not Use Team: JIRA Team Members: 10 users If any user sel...
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Hello, i installed Discovery tool manager on a windows vm and an agent on a different windows vm (to test the tool). For testing purpose i disabled the firewalls on both VMs. If i force trig...
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Hi, I am trying to undrstand Are Confluence users - payed users? If i remove a user from Agent role but keep his access to Confluence will we pay for these users and can we give access to confuence ...
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Hello, I hope to maintain the current workflow in our Jira Service Management without making significant changes. However, I am interested in creating an automation rule. The rule should ens...
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Do I have this right? Using the mighty Jira, world conquering market leader, dropdowns can only contain static values entered at design time. You can't fill it in response to a user's role, or an en...
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Initially, my goal is as follows: When an individual is added to an issue in the Customer Portal under "Shared with," my intention is for them to gain access to the ticket. At present, the permissio...
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Hi Atlassian Community, I hope you are all doing well. We have recently moved our Opsgenie into Jira Service Management: https://support.atlassian.com/jira-service-management-cloud/docs/start-shif...
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Automation rules(new Condition) for Adjust priority if a “critical” CI is linked
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HI Mates, I am running a schedule automation job daily one time to send a report for JQL example "Status" = Fail AND updated >= -7d I have selected following...
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Hi, I have some prior experience with Jira as a user working within an existing setup. However, I'm relatively new to Jira Service Management. As a beginner eager to learn and master JSM, I'd like t...
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"You don't have permission to access this service project" Although the user is a customer in this project
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Pls guide us how to resolve
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Dear all, My attenpts to create an instance of Jira service management has failed with the following error: (Issue ID for Atlassian use: cb0ee9526a754b4798bd5f71f44dd00a) I tried several tim...
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My Team mate who is admin to Atlassian Account at admin level. Now his account is blocked. What is the problem. It is urgent
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I have a TOR and I would like Jira to USE AI capabilities to read the document , come up with a main required tasks summary , and suggest list of activities to meet the tender requirement and possibl...
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I know in Automations you can schedule issues. Then setup a custom field and use an AQL to add assets to an issue within the automation. However my team is using JSM for Facilities and...
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I want to automate to add the custom fields in the tickets created in JSM. Example: I hava a custom field as “ Categories” and a parent option “Infrastructure Issues” and the Value “Container Regist...
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A project Should be removed from the customer portal for all agents and customers. The project should exist in JIRA but not in the customer portal for anyone..!! Objective: The goal is to ensure ...
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I have a field called "items" multiselect and values like (mouse, keyboard, monitor, phone) when I selected Mouse the mapped amount is 2000 and keyboard=5000 and monitor-8000. While creating a ...
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Any Hippa Compliant plugin for for 2 Jira cloud instance synch so that PIH information could not be compromised. We plan to synch to 2 Jira cloud instances and wanted to make sure that this so...
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I am trying to create multiple "assets" (over I am trying to create multiple "assets" (over 650). I will have 10 different asset types and I'm having a hard time with the avatar. I&nbs...
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I'm looking to display a warning message to a customer if they select a certain value for a custom field. An example use case would be: User selects "urgent" which will page an on-call engineer. We ...
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I am on the free trial for the Jira Service Management subscription by accident and want to cancel back to the free level. How do I manage the billing if it doesn't allow me to change plans?
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We are attempting to publish Knowledge Base articles on our customer portal we have published with Jira Service Management. It appears we need to update the permissions for "All logged-in users" in C...
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Do Project Admins not see the Search fields field on the right hand side of editing a request form, but an instance admin can see it? Screenshots attached.
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Atlassian Community Events
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| February 10, 2025 5:31 AM PST | ||
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