Community resources
Community resources
Community resources
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Jira Service Management
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With the recent release of Priority schemes, we've done some cleaning up and I am trying to remove the final project from a priority scheme that needs to be deleted. When trying to remove it I get an...
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Hi! I want to follow a process within the company on JIRA. I created a document that teams can edit and I want them to edit it through confluence. In the JIRA Service Management workflow, h...
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Hi trying to do an automation to say if a ticket is in the status "Pending Business" and if not moved for 2 days then an automation to move to "Done Rejected" i Have set up the below, ...
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Hi Community, Welcome back to the third Product Spotlight for JSM June where we’ll be focusing on asset and configuration management! This Community post shines a spotlight on two of our Jira Servi...
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I have priority for project "test" but for some request forms I want some options in the priority field are not displayed.
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Buenas tardes... Tengo dos preguntas en la base de datos de los activos de insight. 1.- Quiero crear un filtro dinámico según la selección del campo "Departamento" tipo objeto. para si es IT ...
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Hi, In my company, our agents are grouped by their departments (e.g., system admins, innovation team, resident engineers, etc.). Each department needs to be notified about specific issues. H...
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Hi Team, I use Jira for Future Ticketing and will need an assistance on pausing SLA. I have created a new status and I want to have the SLA paused on this specific status only. Can someon...
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Hi Community Members, I have created two custom fields, customfield_1 (which can store single value from the list - High, Medium, Low) and another customfield_2. I am trying to populate customfield...
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Hello everyone. I'm setting up a new scrum board on Jira and I'm having some issues trying to set the Squad field on the cards. There are some options that were created before (not by me, since it's...
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Is there a way of creating a automated notification to the service desk team when a request notification fails? I have a couple of email addresses that I have been testing my set up with and one o...
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Hi, Currently, we are using the Jira service management Free plan, we want to change the plan to the Standard plan with an annual commitment with 10 seats. On the billing page, there has been ...
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Is there a way to have a sound notification when a new ticket comes in for a certain project? I have looked everywhere in the settings, but I cannot seem to find anywhere you can do that. I wanted to...
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Noticed that the "search" in the navigation bar (this one) in Jira Service Management Cloud doesn't check the reporter field when you search. So if I search "John Smith", I only see tickets ...
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Currently, customers have the opportunity to generate requests from the Assist application. When displaying custom fields from simple lists, it does not display complete information. Does anyone else...
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Is it possible to set up queues for employees so that an employee receives one ticket at a time based on their skills and if they have set their status to 'ready'
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I'm often on a web page (we use Firefox for the most part) and would like to create a Jira issue with simply the URL of the page I am on as the summary. I've not found a way to do this but vaguely r...
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Perhaps some kind of table format. Specifically, I need to know which person spent how much time completing tasks and the time of status changes. If anyone has encountered this, I would be grateful f...
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I have set up an automation that sets the priority of an incident based on the impact and urgency, following that I want it to send an email to the support mailbox with the summary, description and p...
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Hello All, We are new to Jira and have signed up for Jira Service Management & Confluence. For some reasons, we created a new instance and transferred our data from the first instance (C...
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We have three different Jira Service Manager to act as helpdesks. We want our platform users to single-sign-on to the respective help desk based on their platform profile. We are using Salesforce as ...
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In other words, if an agent is configured to use two projects, does that count as one seat or two?
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So I was just given access to Power BI Connector for Service Management. I have created a new data series that I would like to look at what information it pulls. But when I click on the URL to open t...
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The smartvalues, that are listed in the Jira official documentation, such as the following, do not work in E-Mails sent using Jira automation: {{issue.status.changed.date}} {{issue.updated}} I'v...
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Hi Team, I have recently been trying to get the customer access portal link for my Jira board, so that I may share it with clients. However, I am unable to do so, and unable to find much help for ...
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| September 9, 2025 11:40 AM PDT | ||
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| July 11, 2025 4:42 AM PDT |