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Jira Service Management
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Is there a way in Jira Service Desk to require an Agent to fill in a specific field when changing the status of a request to Done? Currently, when changing the status to Done, the Resolution, Linked ...
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Good afternoon, could you tell me in which JIRA option I can see the version I am using?
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I want to learn more about Opsgenie like Incident Managment Change Managment Alerts Post Incident What is the best way to go about learning about this features??
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...bsp; Please note - I am an Admin of the project, not a Jira Admin. The company does not currently have a true Jira Admin, so I am attempting to problem solve on my own. Thanks!
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Hi there. I am creating a new JSM report using a "Time to First Response" series and I would like to know what business rules the report uses to calculate the average time and breach Examples: ...
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How can I get the logs if someone made the changes in workflow if we have multiple Jira Administrators.
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Hello, I am still very novice as a Jira Administrator, which I find challenging after 10 months w/ my current employer. I would like to know if Atlassian offers monthly subscriptions to b...
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I work for SubCom in USA and I'm an ORG Admin and so is my colleague. Neither of us can any longer add any Customers to Organizations in our JIRA Projects since Tues. 5/21/24. It seems like that fun...
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I am trying to imbed a link to the issue into an automated email. The email is sent when the issue is created if a certain dropdown field has been selected. I want the link to go to the help desk por...
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Our organization used to have the unlimited license before we switched to the limited license when we moved to the Data Center. When we had the unlimited license, we were pretty generous with ...
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Hi Team! My team and I are using a post function scriptrunner for jira cloud to clone items for other projects. We are faced with a scenario in which cloning of items should only be done if the typ...
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Hi Atlassian Community, I was wondering if there are any clean ways to block internal, licensed users from logging JSM tickets using the "Create" button inside Jira and force-send them to our JSM po...
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Hello, I created an automation in which after a JQL condition I am cloning several types of issues, the task itself and its sub-tasks. The problem is that after cloning the task itself, when I open...
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Am I correct in stating the Assets Discovery scanning tool dose not do any mapping automatically? Anything that needs to have dependency mapping needs to be done manual.
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We frequently have need to view only the internal notes created by agents in an issue. I am looking for the ability to filter the Issue View Activity to only display Internal Notes. Is there a...
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Hi, We are trying to use the smart value: {{lookupObjects.(reference name).(attribute name)}} The lookup object returning is correct, printing in the table but no luck on getting the InR n...
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Hello there! The time has come to shut down our cloud Service Management & Confluence. The goal for which they were created has been achieved. Could anybody please let me know if there is a c...
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Dears, I want to allow some users to see and transit certain request type with certain criteria for example I want to allow them to see incidents that is opened for certain impacted system&nbs...
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Anyone help me on how I get this field to toggle on by default?
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Hi Everyone, I just created a form and trying to add a OR condition to show the field. Here is the example- If Request type = Test OR Employee Request = Mailbox Then Ac...
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Hi all, Our business just recently signed off to use JIRA and I am supposed to build my project page for IT Support. I am trying to customise the request types that the customers will be able...
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Hi All, Please clarify , when i check monthly pricing on the jira Apps, a payment per user means that it will be payment per each internal user of JSM no matter which role he is in, or...
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Is there a guide or other resource to explain how to achieve that without compromising security? (Avoiding frame-jacking, click-jacking etc.)
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Hello, I was wondering how to remove a user from being a customer from a specific project. The user is not added to a customer organization within the project so there is no obvious option to remove...
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I want to edit custom fields values in my project. I am "project lead" and IT says I should be able to edit, but I'm still not able to edit custom field values (trying to follow this tutorial). &nbs...
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