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Jira Service Management
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Hey there, I have created an automation where a ticket in JSM project A is put into a specific status, the ticket will be copied to create a ticket in JSM project B. I have been abl...
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I created some groups, then added the group to "approver group" multi group picker but when I wanted to set up an automation such that based on a particular location, the approver group will be a cer...
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Hi, I am trying to hit a third part API, to get the usernames and store these information into Jira Insights. The third party API, returns only 50 results at a time (pagination). How can I use Jir...
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Hello! I'm looking to get some feedback on this topic. Atlassian created a Bug Report for this issue and I'm tracking it but have low confidence it will be fixed anytime soon. After reflecting on th...
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I create a product called "Apolo" I clicked on "Manage data field" I created the fields(Invoice Template, Storage), and enable the issue view. I went to Organizations, I selected "Vallio...
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Hey, I need a JQL query to filter issues that do not have the status "Closed". Currently, I am using the following query: resolution = Unresolved AND Organizations = "Org" Can you help me? Thanks!
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We are revamping several of our JSM portals, and I am editing the text for the portals and for the Help Center. Both of these use markdown. I used to simply use another project that had a markdown p...
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A question for the Atlassian admins here. Our instance has a number of projects sharing a common set of screen schemes. The owner of one project is requesting an additional field that should appear...
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How do I filter in Jira Service Management for processes for applications that are managed by certain attributes/objects? In our assets, application are maintained that have "service units / key use...
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Our customers who raise the bugs/support issues for us have been complaining about the ‘Select All’ option that is not available from the Status drop down as highlighted below. Please can you guide ...
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We have a internal application which is already configured with multiple SSOs from customers who login to the application and already authorised We want an ability for the users to raise Jir...
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Hello. I have platform from which my users can start online-chat with operator. When they do it - i create request in my Jira SD project and then operator can send them messages (webhook is setted f...
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I have created a Service project and set our Own Domain email, But if anyone is trying to send email from our domain, I'm getting an error message: "You don't have permission to access this ser...
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Hi, I would like to set up a validator in the issue workflow. Maybe someone knows how to check user permissions to create/edit an Assets object by groovy script? I couldn`t find any methods in the HA...
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Can you please help me with the Custom Field as it is locked and I need to unlock it, it is a Mandatory field for my use so I need it asap.
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Hi, I'm working on implementing a structure in JSM for our three departments and need some assistance with choosing the right approach. We aim to make our new helpdesk (currently on the free plan, m...
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Hi, I added additional fields to Organizations in JSM. I am trying to use these additional fields in JQL for searching. This is does not seem to work. Is there a way i can use the additional fields t...
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One of my customers is unable to log in to our Customer portal. The customer also uses his Atlassian services with the same email. User group access in our instance: jira-servicemanagement-custo...
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I dont understand the integration very well. In my siem I cofigured but I have this error Result: ERROR: JIRA_IO - Invalid source instance. please input a correct project...
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Hey There, Can anyone please confirm if it is possible to change the workflow through automation without altering the issue type and request type? Specifically, I have a custom f...
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Hey Can anyone please confirm if it is possible to change the workflow through automation without altering the issue type and request type? Specifically, I have a custom field called "Tier,"...
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...isplayName": "Subhash", "active": true, "timeZone": "Asia/Calcutta", "accountType": "atlassian" }, "created": "2024-07-19T12:28:37.131+0530", "size": 9304, "mimeType": "image/png", "content": "h...
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Hi Team, How do I configure the outgoing mail in JSM? I cannot see any screen visible in the settings system, and the outgoing mail option is not showing. Please let me know how to set up the outgoi...
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i am not able to send out reply to whatsApp number that created a ticket
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Hello, My company operates in multiple countries, such as Australia, Canada, and Pakistan. Each country has its own local ICT support teams (Tier 2 and Tier 3). However, we have one service desk (ti...
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