Error "Unable to create new mail channel due to connection duplication", but unable to add new?

[Elizabeth Wiles]

I'm trying to create a new Jira Service Management project and I'm encountering this error. Is there another place I can update the mail connection for this new project so there is no duplication? Unsure if this is a bug or my own user error. 

---

[Anusha A · Accepted solution]

Hi Elizabeth, 

Thanks for your question on community!

I've opened a support ticket for you to further investigate this issue. You should have received an email with the ticket details. 

Have a great day ahead. 

Regards,

Anusha A