Jira Service Management - Right Hand Side

[Karim Mohamed]

Hi,

On any given Jira Service Management ticket, if the request type is empty, is there a way to customize the right-hand side and the fields on there ? 

When there's a request type, you can configure the fields but when it's empty, I'm not sure how to do so

Thank you

[Christopher Yen]

Hi @Karim Mohamed 

Unfortunately, issues without a request type do not seem to have an editable layout at this time.

Here is a suggestion record for Atlassian that you can subscribe to and vote on to let them know this feature would be useful for you:
https://jira.atlassian.com/browse/JSDCLOUD-9230