Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hola, necesito ayuda para crear una metrica que me permita visualizar si cumplo o no con el SLA de resolución y primera respuesta
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Hi, Is there somewhere to get a demo of this feature if I am not able to join the early access program due to membership level?
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Is it possible to disallow email responses to 'email request' issue types? It looks as though, on an email request type, if someone replies to the email, it generates a subsequent, duplicate...
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How do you control whether the "View Issue" links within all customer notifications redirects the recipients to the internal portal view for the respective project/client, via https://xyzcompany...
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Bom dia, Good morning, team! We have a datetime field in Custom Fields, and when we create the column in Analytics, it is created as a String and does not allow us to create a segregation fi...
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what the name of the field is that lies between the status and the manual automation trigger dropdow
hello, where can i get this information to edit this? not sure if it is in the workflow... i didn't find it... Would be great, if somebody could point me to the way find answers like that mysel...
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¡Hola! He configurado tres SLA en mi proyecto, pero el de "Tiempo hasta primera respuesta" está generando errores. Hay algunas tareas que, por mucho que respondas con un comentario a cliente, el SLA...
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Hello Community! Could you please help me out for my query, We have to configure On-premise AD with Jira Asset management in order to import assets. could you suggest any documentation and Appropr...
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Hi All, Trying to implement Jira Rest API client using sprinBoot 3.x and Java 17 version. Getting the below error while implementing , came to know that JiraRestClient ( Asynchronou...
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why JSM customer doesnt received JSM portal email invitation?
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Hi Team, Scenario : When issue is created using Email channel Can automated mails be sent to copied mail ids while creating incident, when those incidents are created by support team using mailbox....
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Hi, I want to execute an automation action based on a custom field value change. What I have set up now: Trigger: When: Value changes for "Field A" IF {{issue.Field A.fieldChange.fromString}} e...
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Hello community! Please kindly consult me on my issue with integration of JSM and Jira Server. What we have as precondition: JSM cloud Jira Server v8.13.2 (available via Azure proxy with SOO due...
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Hi, Can you please point me in the direction of a training video covering the process of building a workflow for Jira service desk? Thanks, Julia
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Hi, I have been asked to configure a Kanban board for my company. Am confused should I create a team managed project or a company managed? Any advice on this would be helpful.
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Hello, Some users in our organization have a separate Jira license other than JSM. These users are JSM agents. For users with a Jira Service Management license, 1. Do you still nee...
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Good afternoon All! A user from the company that is starting to work with Jira Service Management have this problem. The jira Admin created a field named "Product", this field is a si...
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Hi - I've read several previous answers, and I've tried all sorts of things, but I can't get the automation to add watchers. What am I missing? Greatly appreciate your guidance.
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I work for an academic institution. We want to expand our current Jira service management and confluence implementations, but Atlassian will not work within our procurement process (Our curren...
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We have a IT Support system with multiple agents and I'm looking for a tool where a team lead can decide who is gonna be active for a specific time block and for the agent to be able to pause themsel...
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Associate an organization detail field to the service desk form
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When she is looking at one of the request create forms in Chrome, her cursor turns into a finger, like for a radio button interaction, but she can't interact with any of the fields on the form. ...
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How to link an organization detail field in the portal form
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Hello Everyone! I'm working on modifying our Jira Service Management project and I've hit a bit of a snag. I want to make sure that reporters (our customers) can reply to comments on their tickets d...
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Hi, A simplification of my use case would be as follows - As a portal user, I want to be able to create multiple entries of an object composed by 3 elements/fields (two dropdowns and one sing...
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