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Jira Service Management
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Dear Team, Due to no availability of Change calendar in Datacenter version, I would like to know if there any smart check possibilty where a change owner cannot assign same date\time if that is alre...
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I am on an internal IT team. My team has been using the virtual agent for several months now. Sometimes it's great but other times it gives very wrong answers and frustrates users even more. Eve...
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I need to remove the Jira license from users who have not logged in for more than 1 month. Is it possible to perform this review automatically or do I need to do it manually? In addition to this, ca...
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I have a single select custom field with a customFieldId of 20300. The field URL is: https://my-company/secure/admin/ConfigureCustomField!default.jspa?customFieldId=20300 It has two options...
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We have a regulatory requirement to report on any incident created by a change record. Is there documentation on how this is done? Ideally, would like to be able to report: Change Record, Cha...
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I am attempting to set up an automation so that when a specific canned response is used, it updates the request type and closes the ticket (for simple tasks like password reset links, etc) but my rul...
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I'm new to Jira and I would like to use it to manage my Team's projects but I'm not sure if it's possible to set it up how I want it. I've created my Team and I would like to create projects that ap...
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I currently have a team managed service project and I want to add Epics or Parent tickets to my project so that I can create a separate Kanban board feeding tickets through from my service desk proje...
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I have 8 projects each dedicated to a region. When I access the search bar and select "view all issues", I would like to be able to have a category that distinguishes which region each issue is assoc...
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Hi, How can I delete a customer from my JSM project? Not just remove, but to delete the entire account from my domain? Thanks,
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I wonder if it possible at all? The error message says: Issue can't be created due to the error/s Can't find Assets object NNNNN (though of course such object exists all right)
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Utilizamos o Tempo para registros de horas diárias e contabilizamos todo 1º dia do mês subsequente. Gostaríamos de saber se existe uma maneira de bloquear o registro de horas automaticamente no últi...
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Buenas, quería saber como puedo editar el correo electrónico que le llega a un soportista cuando se genera un it. En el correo actual llega información como quien lo creo el resumen, entre otro. Lo ...
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I try to update the issue description field using this EXAMPLE that is in official Atlassian documentation but it gives me error that "update" cannot be used for description. I try different...
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I have a workflow on my project that requires each task to move to the "Ready for Review" column before going into the "Approved" column, and then to the "Published Column" and I want to remove this....
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I want to synchronize specific fields between the main requests and the cloned requests. So, after cloning, if there is a change in the fields, they should be updated accordingly in the cloned reques...
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I have an Assets object custom field that contains one or more objects. Now I want to configure another Assets object custom field, where a single object (of the same type) can be selected, to only a...
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Through an administrator account i have made my account an adnmin but i still cant change the status of incoming tickets. i have searched everywhere. I have checked the project settings as wel...
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I want to increment a custom field when an issue is created, but I don't want it to increment if the issue is created by cloning; it should remain the same as the main issue. I've attempted to creat...
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I've set up a new filter within my project and have added a pie chart gadget to my dashboard to display the results of this filter, and the chart is displaying incorrect statistics. The filter is re...
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how to activate a user in jira
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I use a 8.0 MySQL databases with data. I would like to recover data into ASSETS because I would like to create links between some data and have a graphical schema. I saw that we can use External Sou...
1,567 views 4 0 Deleted user June 4, 2024 -
Hello All, I tried to make an automation doing follow-up with the customer. Example, if the status changed to Waiting Customer and no update for 24 hours an email will be sent to her. It is working...
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Hello, I have setup an automation rule which looks up some objects and then updates 2 text fields with attributes from that object (always finds 1 object). Now I want to improve the rule so...
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My aim is to integrate our Salesforce.com platform with our Jira Service Management platform. For this, I'm first using Postman to test my API call-outs, but I'm currently stucked on this problem: I...
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