Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I have tried 'organization = empty' but this is not picking up the link of Organization Details linked to the Customer. This seems to only report on an Organization if the customer has already ...
-
Working in our Sandbox environment, we are attempting to set up the Service Management project. Pages 65-66 from 'IT Asset and Service Configuration Management in Jira Service Management' document sh...
-
Olá, equipe, Estou enfrentando um problema ao tentar acessar os chamados do meu projeto com o perfil ADM. O problema é o seguinte: Consigo entrar em qualquer chamado do meu projeto normalm...
-
JSM has two different methods for additional customers, besides the initial Requestor, to get notifications about a ticket. Request Participants Also Notify What are the differences between thes...
-
Hola buenas tardes necesito crear una regla para que los nuevos ticket creados, se asignen a una persona diferente segun el horario en que son creados. Si alguién me podría ayudar se los agradesco. ...
-
The recent addition of 'Add People' to a dashboard is generating Admin notifications for users that already have licenses, in some case multiple notifications. Notifications received when ...
-
Boa tarde, Muitos emails do nosso domínio estão na lista de supressão. Com isso os usuários não estão recebendo notificações. Poderiam verificar por favor? Agradeço desde já?
-
Hello, I have one question. I need to create a new JSM project and ideally use the settings of another one. But when I put "Share settings with the existing project" I can't find this project. I fou...
-
How to resolve this issue and Actual Jira software in preview show? Save Comment Request payload : { "body": { "type": "doc", "version": 1, "content": [ { "type": "paragraph", "content": [ { "type"...
-
Hello dear When receiving a request by email, a ticket is automatically created for support. But lately, we are facing a problem that manifests itself by creating a ticket each time someone ...
-
Is it possible to have a formatted default response in JSM Forms? It should look like the image below. Here's how it looks in JSM Forms,
-
Hi! :) I'm creating a filter (reports) and apparently if I get a template that contains sub tasks, there is nothing I can do to be able tosee the main task where that sub task is, or the other around...
-
Hi i need to make a report about how many support tickets were solved in 0-2 hours 2-4 hours, etc. I can have this information in a table, but i cannot use the jql functions to have series about dif...
-
Hi I'm trying to see if it's possible to split out a round robin in an automation, so that on finding Monday / Tuesday / Wednesday in {{issue.created.format.fullDate}} then it will assign...
-
Over the weekend a red warning has appeared at the top of the page saying "No agents left". We are fully aware of how many licenses we have - how can I hide this warning? Users are alarmed by it even...
-
We make designs for our issues in confluence and link that page to the jira issue. I want the customer to know about this confluence page so they can review the design. Is there a way to make it vi...
-
I've created a new automation rule to replace the legacy "comment updates reply status" rule but I am having problems with it not triggering. The rule is pretty straight forward so I don't really kn...
-
[deprecated] migrate to AUI dialog2 or use `current` prop from `jira/dialog/dialog-stack` module get @ batch.js?locale=en-US:3699 (anonymous) @ batch.js?locale=en-US:4446 e @ batch.js?locale=en-US:95...
-
It seems the API accepts email addresses for some user fields but not all. Can anybody help me understand this a bit better? From my testing "Raise On Behalf Of" accepts email addresses, single use...
-
Hi, is it possible to disable the hole Customer Portal in a Service Project? Much thanks in advance! Regards, Dennis
-
Hi all, I've a lot of projects on my Jira instance and I checked that some projects have a custom color cards defined on a kanban board. I tried to change my card color but the custom color don...
-
Hi all We store our SaaS Licenses in our CRM. I would like to get that data into JSM so when a support person looks at a ticket they can check licenses and end dates against the org. Howeve...
-
I am specifically looking to have an SLA breach email message appear in an existing HD TEAMS chat channel for visibility and resolution. I am not specifically looking to use the conversat...
-
We are currently using KanbanBoard and whenever the team tries to move Tasks, Defects or Stories to in Progress they come back with this error from the Jira Administrator: "This ticket is not part o...
-
The email notifications work as designed based on rule however my HD team does not look at the dept email queue. We use a dedicates TEAMS chat within the company as an approved channel for comm...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 8 | |
| 7 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |