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Jira Service Management
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Hello, Whenever we manually change the "reporter" of an existing issue in one of the service projects, to the "customer", the customer could not see that issue ...
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Help creating report on how many tickects were passed from one status to another
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Hello community, we need to import in JSM a project currently built and used in Microsoft Access. The project goal is the scraps management, form the factory to the supplier. The flow is reall...
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I'm using the NVD integration but my environment does not have a direct connection internet so i wont be able to use any api key. So my question is how can i set the NVD integration to use an offlin...
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I want that administrators can bypass the mandatory fields when they create issues directly in the jira board while ensuring that customers must fill them out when submitting a request.
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If we purchase a Standard plan license and the license to a user, can we add this user to multiple projects to interact with support tickets from different customers, or the licensed user is limited ...
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Hi Team, I am unable to add email in Jira service management project only in one particular project. I am able to do in other projects. But in one single project i am unable to add email.
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I am looking for the best solution to synch the product creation into hubspot to jira project management. Does any of you have facing a similar issue ?
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Hello! I have automation when a pull request in incident is created: Using the condition, I check the name of the repository and the components field is automatically filled in. When ...
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Can i give permissions to Jira project admin role to add customer to a project? He ( a person i want to give permissions to add customers to a project) has an Agent role in JSM.
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Issues -> My Open Issues -> Columns dropdown After the Jira upgrade from 8.5.17 to 9.12.7, when we try to click on Columns dropdown to add the columns to the table, it is not showing the optio...
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I would like to confirm if I use the custom email account on the free plan that I will not be upgrade to a paid version.
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Is there any way to prevent the standard customer notifications (mainly the Request Created notification) from being sent to certain users or when a ticket summary contains a certain subject line (eg...
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Hi folks, Today I noticed that all my bugs are linked to EPIC and can't change it to User Story. This was not the case in my previous workplaces. I am always under the impression that the hierarchy...
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I have idea to send automatic reply to customer with button in the body comment, so the customer will guided to get a correct consultant to assign, if in this community have a same case or already su...
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I have a company that uses our Service Desk that split off a branch but uses the same e-mail domain. So I created a secondary rule that says if bob@x.com OR ted@X.com creates the issue, assign it to ...
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I have a custom field in a team managed project called "Region". Its linked to a response on a form in one request, and it shows the options. Another form/request using the exact same field displays...
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In our Cloud JSM project, we are not able to see the reporter's email it only showing the reporter name in Jira issue view. In Jira DC when we hover cursor on reporter it shows the reporter profile a...
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I currently a watcher on a JSM Ticket but the Customer added me as Request Participant as well. When I selected "Don't notify me" in the Customer portal, it seems to have stopped me from gettin...
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In the documentation, the SCCM/Assets sync mentioned System > Asset Tag as a field it can import. What is this specifically mapped to in SCCM? Is this the SMBiosAssetTag within the Sys...
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Hello Team, I am using Jira Client SDK which I believe uses JIRA REST API to fetch issues and all. I am have a rate limit of 500 requests per 5 minutes( which by-the-way is not mentioned on any off...
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I am experiencing an issue with our Jira Service Management instance where the "Safe Customer Notifications" setting is not disabling for admin accounts. Despite multiple attempts to turn off this se...
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How can I use the value of an attribute from an object in an asset schema in an automation rule to m
How can I use the value of an attribute from an object in an asset schema in an automation rule to multiply that value by the value of a custom field? I have tried several ways, but the rule keeps sh...
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Hi, we have a customfield which is of user schema type and am trying to populate that via API. But unfortunately its accepting only accountId and not name,emailAddress or any other.. ...
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I have a requirement where i need to attach files in JSM form and push the files to azure blob storage.Also, i need to send another file with the metadata of the attached files. Any guidance on this ...
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