Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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Hi Community, I have a Jira Service Management account under Jira Software, where I’ve already created a support workflow setup for customer XYZ. Now, I want to add my client's Jira Service ...
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Hi. We have an issue where the registration date on time registrations made on tickets in JSM are sporadically changed from today's date to the 24th in a given month, sometimes 5-6 months ahea...
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It is possible to pause SLA using Custom field ?
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Why we are getting jsd-awssc-app.services.atlassian.com’s server IP address could not be found Error
Hi, In our ticketing portal, we are getting jsd-awssc-app.services.atlassian.com’s server IP address could not be found error on ad on. Can you please guide me how i can make it work? ...
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Hi, I want to use 1 queue per team in my incident management process, we have multiple teams to do incident management in different areas in our team. I would like to move issues to specifi...
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Hi everyone, I need to send an email to an outside client and I can pull all the data I need from JSON customfield_101** etc from the ticket but I can't figure out how to get the name of an as...
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Hello! As trivial as this might sound, my OCD cannot fight with it. Why is it that when I assign a custom icon for an issue type, it gets uploaded in low res? I am using decently si...
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I was wondering if it is possible to pull information from other fields into the summary field in Request Types when someone submits a request. I would like the summary to say "Ergonom...
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I have a short text custom field to capture manually entered value ex: 29 hours I need to convert this similar to time in status format ex: 1d 5h 23m Is there a way to convert to the above format? ...
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Slack integration with Jira Ticketing System (a.k.a. Jira Service Management) for external customers
Hi, Is there any good documentation (videos will be nice) explaining all that can be done using Slack as the chat tool for the Jira Ticketing System (a.k.a. Jira Service Management) with external cu...
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I want to connect the ticketing system with API, when testing using the administrator role it was successful. but when the role is changed, it fails and a notification appears, please contact your ad...
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I am trying to get the issue URL to be displayed in a Automation 'Send email' in the content field. When doing the same thing in the Customer Notification settings, I use the syntax, "[Displaytext|h...
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i want to creat a project in jira. at the level of creation after choosing EPIC i see only epic name
i want to creat a project in jira. at the level of creation after choosing EPIC i see only epic name and no summary about the issue created . where is my wrong in creating?
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Hello, I would like to limit the results for the Assets object custom field. I would like to limitthe results for User that he only will see the name of group in which he is a manager. I can managed...
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Using Assets Discovery Tool version 7.0.4.0 on Windows. I have multiple tomcat instances installed under E:\sw, so I have updated the default Windows_Application_Tomcat.pat pattern to use my root di...
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How do I filter the branches and premises of the Client Scheme in my form? my Scheme object Sucursales object Locales my form
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Hi Team, when recording time, the field Original estimate and Remaining time is available. I need another field that does not show me the original estimate but the budget approved in the meantime (...
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On a single project we have multiple large groups inputting tickets via the portal. They each have their own request types within the portal. We are using the Atlassian Assist Chat functionality to s...
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Currently, the tables in JSM/Proforma are static and can appear somewhat clunky. It would be incredibly beneficial if we could have a dynamic table/grid editor that allow users to add rows while mai...
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Hi, At a customer of us they have included a list for ordering Catering on a portal (not Jira). A user can then enter a number per item. For example, 3 beer and 2 wine. Now I am as...
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I signed up to use it for free, but I was busy so I couldn't use it, but I was charged money today. It's absurd. Please refund me. I don't think charging like this would be a good image for u...
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Hi, our Microsoft Teams is managed by 3rd party. When I try to setup "Chat", I need to approve the installation of Assist Bot in Microsoft Teams, but do not have sufficient permissions. I was alrea...
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We are implementing change management in our environment and seek insights on handling emergency changes. In ITIL, the Emergency Change Advisory Board (ECAB) addresses these requests as a subset of t...
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When selecting the link for the Satisfaction report, nothing happens. The url does pop up in the browser window but it never resolveds It just spins. Tried a background re-index and a system re-index...
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I'm currently in the process of creating a workflow for requesting a new mobile phone, but I'm unsure if it’s possible to implement this in Jira, especially since the flow needs to cross multiple dep...
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Atlassian Community Events
| User | Count |
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| 24 | |
| 9 | |
| 8 | |
| 7 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
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| 4 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |