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Jira Service Management
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I have a custom field in a team managed project called "Region". Its linked to a response on a form in one request, and it shows the options. Another form/request using the exact same field displays...
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In our Cloud JSM project, we are not able to see the reporter's email it only showing the reporter name in Jira issue view. In Jira DC when we hover cursor on reporter it shows the reporter profile a...
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I currently a watcher on a JSM Ticket but the Customer added me as Request Participant as well. When I selected "Don't notify me" in the Customer portal, it seems to have stopped me from gettin...
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In the documentation, the SCCM/Assets sync mentioned System > Asset Tag as a field it can import. What is this specifically mapped to in SCCM? Is this the SMBiosAssetTag within the Sys...
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Hello Team, I am using Jira Client SDK which I believe uses JIRA REST API to fetch issues and all. I am have a rate limit of 500 requests per 5 minutes( which by-the-way is not mentioned on any off...
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I am experiencing an issue with our Jira Service Management instance where the "Safe Customer Notifications" setting is not disabling for admin accounts. Despite multiple attempts to turn off this se...
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How can I use the value of an attribute from an object in an asset schema in an automation rule to m
How can I use the value of an attribute from an object in an asset schema in an automation rule to multiply that value by the value of a custom field? I have tried several ways, but the rule keeps sh...
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Hi, we have a customfield which is of user schema type and am trying to populate that via API. But unfortunately its accepting only accountId and not name,emailAddress or any other.. ...
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I have a requirement where i need to attach files in JSM form and push the files to azure blob storage.Also, i need to send another file with the metadata of the attached files. Any guidance on this ...
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I would like to have the virtual agent delivered through the widget on my FAQs web page with the escalation going to a ticket submission.
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Hi community!! Has anyone tried to access an asset attribute from an automation rule? I've tried, but it keeps throwing errors.
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Been playing around with virtual agent a fair bit integrating with our Slack channels. We currently have a few internal tools where we have slack channels for support and announcements. In o...
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Hi, We moved out mail to office 356 and now are connecting jira to office via the azure connection. However older Email between disconnecting old one and connecting new one are not showing. ...
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Hello, When using the "approval stage" on a workflow, we have two options: "if approved" and "if declined", but I need one more button: "approved with restrictions". Is it possible? Thanks
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Hello!.. Have created an Google operations suite integration in Jira service management. It has all the default incoming rules. When alerts are getting created in Google Cloud Alerting , it ...
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Hello, We have now had the problem twice that a comment for the customer was not sent by email to the email address stored in the ticket. I see the comment in the ticket. However, no email communica...
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Unable to add non jnj to jira board saying do not have enough license. How can I solve and have more licences? I want to add someone but it reached it limited. Until...
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I want to send out a summary email each week, containing the open tickets per user. I've got the automation rule set up, and it works, however I get an email per ticket, so for every open tick...
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Hello everyone. I am visualising all the EPICs present in my software project in JIRA in a list view (Menu > List). This view is very cool because it allows me to see all the EPICs in my project. ...
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Hello, we have created a customer in a service project from the API to test it, with an test gmail email, but we can't remove it. It appears in the list of customers inside the project but not in the...
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I want to have a Calendar or Timeline view that would show me potential Resource Allocation overlap, for example, a developer working on two sprints at the same time? Each "Resource" in this case wou...
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It's in Issue view but it not shows on Search Bar for Request form. Is there a reason for this? Maybe I need to change some configuration on field configuration to be able to search.
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As of June 2024, I understand that custom domains for Jira and Confluence are in EAP. Our organization wants to use a custom domain for our paid JSM instance, which can be requested. The ...
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Hello, I have a special form for an issue in Jira Service Management in which I add a field "due date". I want this date should greater than today + 5 days. Is it possible ? Thanks
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Our team has 5 users (3 Administrators and 2 Service Desk Team roles) and we have troubles updating statuses and priorities of the tickets. Currently, people can update only the tickets created by th...
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| 35 | |
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| Subject | Author | Posted |
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| 49m ago | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |