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Jira Service Management
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How can I not send any emails to the requestor when they create an issue under certain request type?
What I am attempting: One project, 2 request types. 1 request type will act as normal, and send the email notification to the requestor: "We received your issue..." but if they come in through the o...
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Hi, How to make a JSM portal to a Featured portal or hide it I am at the help center by going to Go to Settings () > Products > Jira Service Management > Configura...
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Right now, the URL for the portal uses a serial number to identify the project (`https://xxx.atlassian.net/servicedesk/customer/portal/1`). This is pretty insecure, since a `/1` implies the existence...
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In our projects we have the "share with" field where we have the options to share the ticket with our entire organization or with no one. Sharing tickets with the entire organiza...
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I would like an agent from one JSM project to create a new linked issue in another JSM project where they are not an agent. Is this possible? I am able to do this as an admin but it looks like the ag...
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We had recently moved the JSM server to JSM Cloud and we had migrated all the data from the server to Cloud as per the document. Since there are few users who still have the old URL of the ticket in...
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Hi Team! I and my organization are researching ways to use a scriptrunner to comment on the linked item in project A, the existing content in the attachment field of the original item in project B. ...
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Hi We have some JSM projects which have invited customers, and some which are open to the public. Is it possible to create projects where only people who work in our company can access the portal t...
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I am trying to display a customer details record I created (see attached) in the issue view of a Request Type. When I follow the steps in this article, I don't see the field available to choose....
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Bonjour à tous notre entreprise a maintenant Jira comme logiciel de support. Nous avons créé des filtres personnalisée pour une meilleur visualisation. Mais malheureusement dans les filtres personna...
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I want to create multiple help centers, but with domains different from my cloud domain. Is it possible? Example: My current cloud and portal: help.123ABC.com I want to create 2 portals with the do...
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I have always set email request type for incoming emails. Are there any changes and I can't find? Project settings-> Email requests-> more (as describet here: https://support.atlassian.com...
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I read this link: https://support.atlassian.com/jira-software-cloud/docs/import-data-directly-from-trello-into-jira/ But I am stuck at the second point because I am no able to find "More" f...
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Hello, Is it possible to add time to first assigned as a time series for a report? My team wants to only capture that metric and I added it to the goals but it doesn't seem like I can popula...
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Hello everyone, I have a rule here where I'm trying to specify the manager of an employee. {{issue.customfield_10098.manager}} would be my approach but I have also tried {{is...
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We have included the service desk email account in a Google group from where we should be receiving tickets. However, not all emails are creating tickets. Some (few) of them randomly don't generate t...
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I am trying to create a manual trigger action that will allow me to change the request type of an emailed request. How do others handle this?
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Hi, it is possible to filter all asset objects which are updated by specific user?
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Hello, We are using the Free Plan of Jira Service Management. To edit the customer notifications, is it enough to upgrade to the Standard Plan or do we need the Premium Plan? Thanks
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Hello, I just finished setting up Jira for Teams and I'm having too many issues. First when I got to Channel, the Chat is "Inactive": But if you click on the chat or go inside, you will see th...
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Hi, In my service management project when I link an issue and make it a 'child of' I want the child issues to tranistion to the 'On Hold' Status. I have set up an automation to do this: &nb...
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Hi, we want to provide infos to agents on how to solve some kind of requests. These infos should not be available in customer KB because these infos are confusing for them. We know that we ca...
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Hi Everyone, in JSM you can create services But if you create them they are available for alle projects. How can I create them for just one project so they are not visible in all projects? ...
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Good morning, Can anyone shed some light on this? We use Jira Service Management Data Center on-premise. Since Yesterday, one of our service desk Agents cannot see the Assets-option in his Toolbar...
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My requirement is to be able to send a request externally with some options in the body of the request, and then go and modify one of the select options corresponding to issue e.g request url:&nbs...
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