apps in ticket are not loading automatically

[Mark Lang]

In Service Management, when I view a ticket and have added some apps, they don't load automatically. I have to manually press the button for each app to load on the ticket, which is a bit frustrating since the data is needed for every ticket. Is there an option to enable this by default or is this something the app vendor controls ? I expected that once I enabled the app on one ticket, it would remain active and visible for all subsequent tickets.

[Joseph Chung Yin]

@Mark Lang 

Welcome to the community.  As you mentioned that those are associated to third party add-ons that you installed against your site, it is the best recommendation for you to contact those vendors' technical support for possible resolutions.

Sorry.

Best, Joseph Chung Yin