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Jira Service Management
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...ould be my "When" be? Also, I am wondering if I need to alter my settings to only run if both of the conditions are true (like adding an "and" between Data Approved Date and Legal Approved D...
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Hello, I'm configuring JSM for the first time and I have some questions regarding customer detail fields. My organization has a native CRM that holds all of our customer data. I've configured...
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Hello team, please find what my portal looks like: The "Topics" part, circled in red is different from the "portal-groups" part below, and I am not able to figure out why (it turns me nuts ;-) ...
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Hi all, as described in the summary, I would like to automatically create subtasks for each description line. I mean, if a ticket is open with 2 lines in "Description" field I would like to create ...
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Trying put the end date in an existing Epic. The date disapears after 1 s. I have the app Big Picture and turned off the sync, but still not working.
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There is a way to track the Total number of unique visitors to the help desk portal. We use a custom domain
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I have two separate workflow, one for tasks & Sub tasks and secondly for one for bugs. When I am making change to the workflow of bug it is affecting my Task workflow. Why so? Do I need to have ...
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I have an Automation to change the status from "Waiting for Customer" to "In Progress" if a service desk customer adds a comment to the issue. This works. But when I ask a question to the customer a...
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I would like to write a CRON expression to only trigger on a weekday between the hours of 0800 and 1800 and once every 45 minutes. I thought I had solved this using this CRON expression but it ...
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Hi all, I'd like to open access to jira project to all, so all the company members would be able to open tickets as customers, but so that they wont be able to see tickets of others and project...
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When Attempting to change the Due Date via the Command Palette (Ctrl/Command + K) all the suggested dates appear to be offset. Currently its 6:00am EST (GMT -5) on Sept 18th 2024. "Current", wh...
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Hi everyone, I currently facing the challenge, that I want to create a Queue to display: all Incidents, which are work in progress an belonging to my Team (dynamic) Th project has multiple Teams ...
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please help to email to support ticket automation
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When using an approval workflow, when any approver approves the request, a pop-up should appear asking them to add a comment. Is this possible in JSM?
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I am completely new with Jira Assets but I am tasked to design an object schema for our upcoming ITAM project within Assets. I created an object schema using the (very simple) template for t...
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Hi all, I know this is a little odd but would love to hear ideas. Basically we have a ticket we want to enforce PORTAL ONLY creation, there doesn't look to be a good way to do this. So as a work ...
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Hi everyone, Please help me this case: How to assign ticket automatically to available agents (like omni channel). It means that when agent A is handling the ticket 1, then the incoming tic...
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Hi Team, In Jira Service Management I need Dependency pick list what I need means, for example, A drop-down list is available b drop-down list Should in hi...
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Dear team, kindly provide atlassian subdomain
482 views 1 0 Deleted user September 17, 2024 -
Hello Community!, Actually we were generating report for Dashboard, we were trying to add all Asset types on single Pie Chart, however we were not able to select multiple object types. We have belo...
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I'd like to make an automation rule on JSM tickets when they're created - I want to have a condition "if the Organization was created in the last 6 months". I've been looking through smart values and...
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Hi there, I am looking at setting up a walk up kiosk type support form. I would like when the ticket is submitted to not sit at the view where it shows the submitted ticket but to actually loo...
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Hi Any user with user (agent) right has access to all projects. More so, my user with "Customer", and "User (agent)" role not only has access to a "Team-managed software" type of project but it can ...
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Hey Folks -- Hoping I can get a clear answer on this one way or another. I've been through the community, docs, and tried a variety of things to no avail. Q: When importing customers, can I i...
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