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Jira Service Management
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Hi all, I have a JQL: assignee IN () AND type NOT IN () AND status NOT IN (Closed, Resolved, Done) AND updated &...
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In Jira Service Management, I want to configure outgoing mail. In the Jira settings, the outgoing mail option only shows enable or disable, with no option available to configure the email acc...
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Hi Team, Can someone help me to resolve below issue? Customer is unable to see "Priority", "Description" in the Customer Service Portal column section where all the created requests show up. Below...
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Is there a way to display the Help Centres on your portal page? This would be a great easy addition to have.
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i can't add an approval step to a workflow with my test workflow. there don't have any bottom can include. but Jira Service Management default workflow have.
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Hi, We use JSM, to first level suport, and our development team and also our IT team is JIRA user. In our assets each aplication/version for each server/customer is actulized after deploy. S...
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I would like to stat on how many incident there were for each customer. I want to be able to see it in a graph. I want to add a series of reports, but I can't. Is there a s...
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I am new to JIRA and need help with the complete Jira Service Management Data Center installation. If there is any guide available, either text or video, please share it. Thank you in advance. So fa...
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Hi, In an assets object I have Next Event (which is a date). I have Event Notification (a number). What I want to do is in a lookup objects return the events whose event date is within no...
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I need to hide the "Raise this request on behalf of" default field I can't hide on request type, is there possible way to hide it so the customer can't see it?
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Issue Description: We are experiencing a localized issue affecting our system, which appears to be related to Jira. The problem persists users are unable to generate a preview of the file attached i...
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Hello ! I am trying to create a report that shows SLO for First Response Time (FRT) & Resolution Time (RT). Specifically by Agent. I tried using the basic mode for "Filter...
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Hi all, I'm having trouble with categories on my Jira Service Management portal. Whenever I attempt to link a Confluence space, an old category I created keeps appearing on the portal, and I can't fi...
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For my object type of "Device" once I set a value in a select box for attribute "Room", I get an error when I attempt to clear the value. I have the Configure > Cardinality set to Min 0, Ma...
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I would like to add a field to the customer portal with drop down option but each portal needs to have different drop downs. Could someone point me towards documentation that can help me with this?
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So I am going off this article here Add an organization to a service project | Jira Service Management Cloud | Atlassian Support The problem is that following the article, I do not see the Cu...
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Hey all, Just today it seems customers are not able to create a request on behalf of anyone else and cannot use user selection fields. I triple checked the global permissions and the project p...
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I'm trying to write a report to show issues that were reported after 5pm on the issue creation date. For testing, I am trying 10am to ensure a data set. I have a series that is based on Create...
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Is there a way to automatically populate the subtotal once all the total amounts are entered within this template?
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I have two screens applied to an issue type screen scheme. One screen covers the Create/View Issue Actions and the other for the Edit Issue Actions. On the edit issue action, I've removed some fields...
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Hi all, I need clarification on understanding the difference between Jira and Jira Service Management in my billing with regards to permissions and access. Is there any overlapping access between th...
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We are using the Automation - Manual Trigger - User Input feature to allow the employee to quickly draft a pre-filled email and send it out to multiple parties as needed. In the user input fie...
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Recent Atlassian changes with the Opsgenie to Jira Service Management transition are impacting our production on-call processes. A second, duplicate alert is being created from JiraServiceDesk and is...
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We wanted to know how we can set SLA, what is the exact meaning of time to first response and time to resolution, do we need create different SLA for single project or we can set it in a single goal.
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I recently had to change a legacy automation to the "new" automation type because I was locked out of editing. During this process I had to add "Resolution" to a screen because the field was no...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |