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Jira Service Management
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In Jira service management, how do we prevent notifications for issues in a specific status? For example, if an issue is in the "Rejected" status, and a field of it updated automatically based...
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How do I stop the Time to Resolution clock when the ticket is on a certain status
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Hi, How can i stop customers from signing up or creating ticket using specific domain such as hotmail.com or hotmail.co.uk ? Is there a way to do this? Thanks, Rajan
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Hi. How can I upload a text file that contains a list of email addresses for blocklist? Thanks, Rajan
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Customers are able to log into their portals to submit tickets to our team. However, they are also able to cancel or resolve tickets. How do I remove those options from their portal?
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Hello there, I hope someone can help me out with this very simple question. (Can't find the answer anywhere :( I have an Asset type customfield on an issue that contains an Employee object fr...
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Hello everyone, I have a JSM project with ~10 organizaztions as customers; when it was set up the company decided to go with a single portal for all customers and then added 24x7 support for a few o...
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In our IT department, our tech services team uses a work management project (team-managed) to track the status of hardware deployments. I'm looking to see if I can use automation so that when they ma...
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Hello, I would like to import a list using a csv file for organizations. The problem is the fields type can only be text or dropdown. To give an exemple, I would like to import a list of conta...
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Hello, we need to change the initials of a user's name, because there are 2 people with the same initials "MM" as agents (team members) within the same project and that causes confusion. Our Jira is ...
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Dear community, I would like to ask if it’s possible in Jira Service Management with free license to create a form that doesn’t require login from customers. Specifically, I want to b...
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I want to disable responder alerts when assigning a person in charge. global policy can manage responder alert ? if request type = A and priority < High, disable responder alert
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When customers try to signup using their email on the customer portal for Jira Service management, they get the below error message. I have changed the channel setting to be Open, however, I still ge...
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Hello, would it be possible to restrict the access to other tickets from other customers via the organizations? For example: A demand of a new project for us is that some people would use ou...
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Hi, I am trying to add custom fields in Jira as reportable columns in the advanced request report view. I can search for additional fields in the report, but not custom fields. Not sure...
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Hi folks, We have started exploring JSM and here is my question. Is it possible to use only a specific notification channel based on an alert, let's say its Priority or tag or whatever? For instan...
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Hi Admins, I need to edit Team advanced roadmap (plan) field on issues. But I can't get any options of it. Does anyone know how to get team options and edit team field on postfunction? &nb...
751 views 0 0 Deleted user October 30, 2024 -
Hello, Is there any way of copying the sla data (for example: Oct 30, 10:30 PM ) to my custom field (format-- date time picker) Thanks
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The Error i get when i try to connect the Email to Jira: "SOCKS: TTL expired" The Email is an Exchange 2013 Email. Ty for helping
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We would like to share the request list by system with the Business owner who is not using JSM agent license, But when I try to share the filter to he/ she, not successful, he/ she only can go into t...
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Hi, All Using Team-Managed Projects ( we only use Team Managed) I have a csv prepared as below, I have been searching the Forums and resources trying to find a solution. We have Site Na...
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I need a way to display a PDF or Word document directly as an issue in the customer portal. I'm not talking about allowing customers to upload documents to an issue. Ideally, this issue reque...
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I'm trying to see if there's a way to add a new customer notification or manipulate an existing one. Basically, what we want to do is when a customer has a ticket in the status of 'Waiting for...
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Simple question, but ultimately I'm confused. Details are below. Any help is appreciated. --- Before migrating to the new Jira alerts, we had OpsGenie "integrations" for each team (and ...
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We currently have the 'request participants' feature enabled. People will have an email sent to them with a statement along the lines of "you have been added as a resource". Many people do not...
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