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Community resources
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Jira Service Management
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Hi Everyone, Hope someone on here can help with this issue! I'm trying to obtain the Help Centre URL from an issue on creation in an automation, so I can populate a custom field with the correct He...
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I am currently an Agent and Admin in Jira, with the capability to create JSM projects in Production. However, when attempting to create JSM projects in the Sandbox environment, I encounter an error.&...
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Hi, We have a gadget in a dashboard in which we use a filter. Among other things, the filter contains this query: issuetype = “[System] Incident” and (createdDate < endOfMonth(-1) and createdDa...
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Olá bom dia Gostaria de saber se tem alguma formula ou jeito de filtrar primeiro os chamados que foram rejeitados? Por exemplo, um chamado normalmente é passado para 2 equipes analisarem sendo a m...
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For some reason i don't have permission to set or to change the sprint in a ticket. I have Admin role (and additional roles) but it does not help. Any ideas?
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Hi! I am currently trying to have Automation comment a JQL query on specific issues. It seems that with cloud (we recently migrated from server) pasting the complete URL of a JQL filter into a commen...
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Hello Team, We have a condition in our workflow where, once the parent ticket reaches the "AO-QA Approved" status, a subtask with a different workflow is automatically created. I’ve set up an SLA n...
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Normally the process of adding custom fields and placing them on screens in Jira requires sys admin role / permissions. But some projects wish to define forms with some custom fields on short notice ...
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Hi, My organization have 2 Servicedesk portals on Jira Cloud - <org>.atlassian.net/helpcenter/hr/ - HR <org>.atlassian.net/helpcenter/it/ - IT But when...
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Hello Everyone, We have our Azure AD connected to our Atlassian so that everyone can log in using SSO. However, I’m facing an issue that I’ve been trying to resolve on my own for hours. Since we’re...
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I have 3 projects (Project A, B and C) The workflow is: Issue received in Project A -> Issue cloned to Project B -> Cloned issue in Project B is auto cloned to Project C The trig...
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I'm unsure if anyone has had any success with this? The CC option is present in the customer portal, and the other customers names appear in the drop down list. However, when asking customers...
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Hello Atlassian Community! I have a problem with incoming mails from customers. When they send an email on our helpdesk e-mail address, the issue is not created. In logs there is information: "Your...
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Dear, We have the ISP Azure connected to our jira service management cloud instance and users are synchronized well. But users synchronized with the ISP must connect the portal t...
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The standard "Team" field is currently not displaying within Jira Dashboard Gadgets, limiting our ability to filter or report on team-specific data across dashboards. Since this field is crucial for ...
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For example, I want to have an asset where if someone updates the attribute to "TRUE" it creates a second asset elsewhere with certain information on it. Now I know I can have a trigger for "O...
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Create Task and Subtask for existing EPIC
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Hello everyone, Nice to meet you all. I am currently considering using Jira Service Management to manage operational information and inquiry portals for several systems. As I am new to this service...
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I am working in a project and the client is looking for the way to manage the underpinning contracts they have. I was wondering if any of you can helpo me to understand how to manage and confi...
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Hello Atlassian Community, I have an automation rule currently running to check for any duplicate tickets using the Lookup issues JQL which I had sorted from this previous post proj...
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My sandbox JSM environment has the Change Management feature enabled, yet we can't create CRs and looking at our project settings the Change Management 'option/settings' isn't available, only Inciden...
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Hey guys! Give me a tip? Is there the possibility of customizing fields when transitioning from one status to another? When transitioning an issue, I would like some form fields to be visible o...
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Hello, I am reaching out regarding an issue I am experiencing while moving tickets between two projects in Jira. Currently, I am migrating tickets from a service project to a team project (b...
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Is it possible I can limit visibility to product so I am not getting access requests from users? I would like the users i assign to only have access to it, if this makes sense, thanks.
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Hello folks, I've only started using Jira Assets for a week, so apologies if I miss something. I'm trying to find a way to make reports on all or part of the assets I'm registering. Online p...
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