Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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I'm trying to assign a ticket to a user but i'm unable to view them as an option in the assignee. I'm able to add them as a developer, but cannot assign the ticket to them.
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When trying to change the status from Waiting for Support to in Progress or any other status, I am getting " You don't have permission to transition this issue - Couldn't find the workflow - Try again
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Hi all, Our customer portal has this option to approve or decline the answer or offer. This was done by one of the jira consultants we hired. When the customer presses on Approve - J...
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Hello, I have a JSM project where after closing an issue someone will respond to say thankswhich re-opens the issue. I would like to put in an automation that is an agent replys to the th...
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Dear Support Team, I hope this message finds you well. I am currently using the Standard plan of Jira Service Management (Cloud) and have been informed about the upcoming changes ef...
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Hello Atlassian community, I have a customer who would like to work with Jira Service Management Portal, but does not want to communicate there all the time. Is there a way to make this work? The cu...
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I'm experiencing that the "search for issues" box in a Service project doesn't meet my expectations. The case: I want to search for issues reported by a specific user or by label in a queue, but th...
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Hi, I have 2 questions, firstly how do I select an annual premium plan, the option for this is a link to contact Atlassian. Secondly, we are schools academy trust in the UK with 13 schools. I under...
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Hello, is it possible to add a form or some custom fields to be filled by the approver when doing an approval step (even if the approver is just a customer)?
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Is there a chance I can convert an object to a string using smart value functions? {{customfield_10102}} gives me this: ServiceDeskApprovalsBean{id='14000', name='Manager Approval', final...
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I currently use JQL to fetch Jira data to Excel and then use this Excel to make a dashboard in Power BI. Does anyone in this beautiful community know of a way that we can use AI model to fetch data a...
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Hi, We need to have a Change Calendar in our Atlassian Wiki to show all changes to our customers. Problem, our customers are not all licensed JSM users. We can do an import of our AD user base in ...
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Hello! I wonder why the Linked Jira field starts to get this error. This was in a sandbox instance. The production instance seems to work just fine. Any ideas? Thanks!
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Is there a way to have the support widget automatically open and display the form when the page loads (rather than just have the button and the user has to click on it in order to see the form)?
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...tatement that checks if the custom field % 7 equals 0. If true, the ticket is assigned to a specific user (User X). •Otherwise, it assigns the ticket in a round-robin fashion. The P...
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Hi there, Currently I have a CSV import of data from another system that outputs user fields with multiple users like this name1@test.com;name2@test.com;name3@test.com for as many email a...
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Hi Atlassian Community! You’re invited to our next service management webinar on November 14. We’re sharing actionable insights from Atlassian’s State of AI in Service Management Report 2024. ...
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Hello, I have 3 Teams that are created. When I go to an incident ticket and go to the responder field I start to type the name of the team and nothing populates. Anyone know what I may be doing wron...
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Not necessarily a key since the item will have a unique identifier within Asset Management. More like a compound Name. Several examples We assign 3 digit numbers to our clients and typically displ...
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We implemented Jira Service Management (Jira SM) for a large operation with 193 agents on a single project. We use a custom Group Picker field to separate them. With more experience, we realized that...
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Hi Everyone, Our team received a request to create a dashboard that shows the 10 agents with the highest satisfaction survey scores. I have tried using both native JSM gadgets and rich filters...
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As the screenshots show this issue is now at over 1700 hours for Time to Resolution but it was closed and the resolution set back in March 2024. At this point I'm at a loss for what to do ab...
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Hi there an error message appears when attempting to add a user. the error message states, unable to invite deactivated accounts, remove or reactivate deactivated accounts, then try again. ho...
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Good morning everyone, I hope you're all doing well. I have the following challenge: I need to create an automation where, once the "Request Type" custom field is ...
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What is the meaning of the maximum number Agent in Jira SM license ?. In my case for example I have 10 Agents Standard .. means: 10 Agent maximum can I define/put on the system or ...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |