Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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When receiving a ticket from a customer and I need to ask another department for some assistance in order to close the ticket, can I send an internal comment as a private CC to someone'...
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Hello, we want to use JSM to register some service request on a confirmation of an event. This is the scenario: A customer create an event, that is "assigned" to an agent. This event should be reg...
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Hi everybody, My name is Leo, writing you from Move Work Forward. At Microsoft Ignite in Chicago this week. Disclaimer: I am seeking your feedback and input. We made a proof of concept for Jira...
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I would like to find all tickets, within a specified time period, that I assigned to colleagues. I did not take ownership of these tickets, I assigned them directly from the ticket queue. Is there a ...
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Hello, can i control the visibility of a request type inside the customer portal, based on the user's login?
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https://confluence.atlassian.com/jirakb/automatically-create-incidents-from-alerts-in-jira-service-management-for-a-specific-team-1456342857.html Hi All how can we enable this f...
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Hi there, Is there a way to disable/ mute all notifications for one customer in Jira Service Management? A couple of our customers are 3rd parties who use different ticket sys...
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I want to know more information about this error we encounter when creating a Rule for taking actions against alerts. I cannot find Atlassian documentation about it and I need to understand exa...
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Hi All, Does anyone have any idea on how to convert HTML to wiki markup using auotmation rule smart values concept
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I am trying to add links to an existing field in the JSM assets schema called NinjaOne link. I import the links, but they work as text and not URL How do I import them so they are used as a URL for...
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Hi Community, one of our customers is requesting an improvement of an automation which transitions an issue from In Progress to "Waiting for Response" when an Agent enters a customer visible comment...
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I have fields, when the task is created, I don’t need them, how can I see what this field is and delete it?
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For automation I cannot trigger the rule for when an object is created or affected. When in global the trigger cannot be assigned to 'all projects'. I tried to follow https://confluence.atl...
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...orkflows/#api-rest-api-3-workflow-search-get is: { "isLast": true, "maxResults": 50, "startAt": 0, "total": 1, "values": [ { &n...
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What are the steps to enable customers to view requests on JIRA service desk which have been put in by other people from their organisation?
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CAN SOMEONE HELP ME ON THIS AUTOMATION IM NOT ABLE TO GET THE SMART VALUE OF THIS CONDITIONS ; TRIGGER : TICKET CREATED CONDITION : IF THE TICKET IS CREATED EVERY 6PM to 11PM AND THE ...
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Hi All, I am trying to search for an object based on the "Phone Number" and this is my POST request -Body: { "qlQuery": "'Phone Number' LIKE '111'" } On passing this, I...
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My costumer are not getting any email notification when I have replied or add any public comment. All the notifications are enable
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I have a service project with a board that I would like other internal users to have view-only access to. I tried multiple permission settings to no avail. I added users as admins t...
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I have 2 projects, Project 1 (ABC) and Project 2 (XYZ). Project 1 is a service desk project to receive tickets, but the team actually do the work in Project 2 (their software project). For each issu...
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We use JIRA tickets to track individual issue requests. I'm trying to build a report that would tell me how long each ticket takes from the time its assigned to a team player to the time they put it ...
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I'm trying to set up the access of the portal for an Jira IT Service Management. External Accounts with a specific domain can access the portal without any issue create an account with no problem....
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Hi Community, I'm working on a Jira automation that sends daily email notifications. Currently, the automation retrieves multiple issues and displays their keys, summaries, and other details in sepa...
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Any help on this topic? I'm not able to found an API REST or DC API to impement that.
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Hi everyone, Is there a way to display the Parent task (issue) summary (instead of the Parent task key) together with the Child task summary in a Service Management project queue? Currently...
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| Subject | Author | Posted |
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