Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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What is the best way to attach a completed form to an automated email to be sent to a group of executives for review. I want to send an email response through Jira and attach the completed form. Is t...
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We have two software applications with embedded JSM feedback widgets. The widget on Platform A is routing feedback to Project B, but we want it to go to Project A. How can we fix this issue? A...
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I am trying to review all board timelines for a master project but when I click on the master board, only data I manually added is what I see. If I click one specific board, I can see the timel...
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Hello, is it possible to create a dashboard natively in Jira or Confluence where I can view all tickets that were created and completed by day of the week? In addition to this view, I would like to c...
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Hello I 'm searching for help: one of our account used to create SR via API is said to have no permissions to do so. It can create SR via the portal or directly on the site ; Wh...
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Want to see what other people feel about the requirement to be on JSD Premium in order to support multiple help desks (the ability to have separate branded Help Desks)? We were excited to see that...
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When customers are submitting a request via mobile app, they can not add the "Description" in the first attemp. They need to submitt the ticket and then they have to EDIT ...
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Hi Community, I was wondering if there are currently any Jira tools in placed where a user submit some documentation to train the AI how to respond to tickets once created, that way there can ...
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Hi to everyone! We are using Service Desk as tool for out agents to ask help for some tasks which they were not able to resolve by themselves. Now we are looking into add some chann...
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...he issue I'm running into is that, while I can get the current value using {{object.SOX}}, I can't get the automation to recognize the previous value. If someone updates SOX from "False" to "True" for e...
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Hello, I’d like to find a way to trigger a webhook only when a specific user creates a comment on a ticket. Preferably without automation rules. Thank you, Adam
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Hey I have been asked if it is possible that Jira Automation could be used, so that when a user is tagged in a request (Not necessarily the Assignee/Reporter). If this could then also be forwarded t...
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Hi, I added a IT service desk general type project, I have a custom workflow that is added, but I cannot change the name of the status to match my workflow on Boards. Nothing comes up when I click t...
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Hello I am attempting to create a global automation that triggers when an Assets Object is created. Currently the trigger doesn't trigger for me. This is my very simple automation: I have...
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Hello Does anyone know why it says that there are no more agent slots remaining when I just have two people here? Is there some other place that an agent account can be hiding that I do not know of?...
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How to copy executed test cases with attachment from one project to another project
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...ame": "Résumez le problème", "description": "", "required": true, "v...
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Ich kann ja mit "Mehr+" weitere Filter hinzufügen, wie imBeispiel Spaltenfilter "Organisation". Diese Spaltenfilter-Ansicht möchte ich konsistent abspeichern. Leider verschwindet dies Einstellung gle...
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In Jira Service Desk, when creating an organization, it is possible to link a domain. This means that new users will be linked to that domain when they create a request. Now I want to bulk lo...
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Hello Atlassian Community, We recently upgraded both Jira and Jira Service Management (JSM) from version 10.0.0 to version 10.1.1, and since the upgrade, we've been experiencing problems w...
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I would like to automate actions when an alert is triggered on Jira Alert Manager. Specifically, I want to automatically create an incident from an alert received through our internal...
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On the PDF added into the request form with all the information in the request, the top line states the date and person who created the ticket. Is it possible to add something s...
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We have a number of customers that are being bought out by larger customers, these smaller ones still trade independently, however the new owners now would like to be able to see all the tickets in o...
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Hello, What are the key parameters that are considered while migrating projects from JSM to Jira software, also do my data gets affected while migration. Thanks in advance!
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Hello team, I could really use your help to find a workaround to my issue described below. What I want to achieve here, is to allow only a specific group to have access to "customers" and maybe "Ap...
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |