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Jira Service Management
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I run the service desk and for most issues, our project-wide SLA rules are just fine. However, there is a regular ticket type that gets submitted where we don't actually have to act on it until a dat...
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A little stuck and looking for some guidance. I have an assets object of "Applications" an Attribute of Applications is "Business Function" Business Function is a drop down select list. I am trying ...
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are there any working screenshots or demo available for this app? there seems to be no video tutorial or any guidance docs beside the main doc. Any guidance would be helpful - I am lo...
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Hi Is it possible to use scriptrunner with Assets objects in Jira Cloud? If not, is it contemplated that it will be possible in the future? Is there an estimated date? Thanks in advance
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Hi All, I have the Cloud version and I can found where I can configura Customers can only create requests for themselves from the Portal user
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Hello everyone, I'm currently investigating a problem with notifications on my Jira, and I'm struggling at finding the origin. It's self-hosted. We have multiple pro...
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Hi all, We are wanting to use Jira Assets to manage our laptops. We are using an Okta workflow with an API call to create User objects in our Object Schema. For creating laptop objects, I am importi...
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Hello, Can someone please let me know if we can hide the Virtual agent when we are testing it? I have activated it and started the test (not live) in one of the project portals but it is showing up ...
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I am looking for an option to give someone in our organization access to a form. The person is not the reporter or an participant. The person may have only access to the form, not to other comments. ...
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Hi, So I have an automation that when an issue is transitioned to a certain status, the requestor gets an email similar to below: "Please acknowledge that you have received your item from t...
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We have recently started using the virtual agent via the project portal and it seems to be working as expected except that the conversations are not recorded in the portal and the conversation is not...
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I am looking to print an extra value on the asset labels. This seemed to exist in the data center version. I cannot find this in Assets in Cloud. https://confluence.atlassian.com/servicemana...
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In user management, a client asked me if it's possible to log in as a proxy user for an inactive user. Can this be done?
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So I written the in Jira 1 instance webhook, in another Jira 2 instance using incoming webhook with automation. as per that summary and description its create in Jira 2 but my requirement is need com...
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Hi everyone, A few months ago, we deleted a user from our system. Now, due to some internal business issues, we need to extract the logs related to their activities and the times they were performed...
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Our data is located in Europe but the 'sender mail from address' and 'return path' are 'jira@mail-us.atlassian.net'. also location is US. see screenshot. Why is that?
314 views 1 1 Deleted user September 5, 2024 -
Remove board view in Jira product discovery
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Hi, I’m looking to calculate the average time spent on issues. After exploring apps and community answers, I’ve only found solutions for average time in status. However, I need to calculate the ave...
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Hello, In our system it is set up as follows: when a ticket is solved it gets the status ‘Successfully solved’ and Jira sets the ticket to the final status ‘Closed’ after 10 days Is there a w...
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i have one approval but approval email customer notifications cant received mail
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I have to retrieve worklog hours with date. Any suggestions?
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Good afternoon, I am trying to set up an email integration within Jira Service management, however when attempting to switch it on I recieve the error "Something is wrong.... Page cannot be displa...
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How can I add a validation for approver. The approver needs to add comment first before decline the approval of ticket?
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Hi All, Is there a method to display the third field on forms based on the values selected in two dropdown fields? Thanks!
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We have setup Jira to create an issue when an email is received. The problem is when a user sends a reply/response, it creates another new issue. Is there a way to strip out the "Re:" part of the ti...
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