Jira Service Management

My company uses the Atlassian Suite of Software from Bitbucket, Jira to Confluence. Recently, we deployed a Blazor C# Single Page Application to S3 Bucket as static web page. We embedded the JSM wi...

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• jira-service-management
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Buenos días, De repente esta mañana ha dejado de funcionar la opción de "seguimiento de tiempo" en Jira Service Desk Management Cloud. Si la petición no tiene tiempos asignados, entonces me deja aña...

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• jira-service-management
• jira-service-management-cloud

    I have around 12 filters which I export once in a month to get the latest data and append to the existing spreadsheet at the end of every month.Now , I am trying to automate this expo...

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• jira-service-management
• jira-service-management-cloud

Hi, For months now, an extra scroll bar is appearing in tickets in Jira Service management. This extra scroll bar doesn't have any function. It just makes 1/3 of the screen not visible.  &nbsp...

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• jira-service-management
• jira-service-management-cloud

  Today I went to edit a form and for some reason it is only showing me the smallest form size and I have to horizontally scroll in order to view the rest of the form. This was not an issue I n...

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• jira-service-management
• jira-service-management-cloud

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• jira-service-management
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Hi!   Does anyone have any experience with crating a template for an email requests for Jira admin?   Any idea what could be a good clear template i can suggest customer for opening tic...

• cloud
• jira-service-management
• jira-service-management-cloud

Buenos días a todos... Cuando se incorpora a mi compañía alguien siempre necesito agregar el cliente desde el área clientes en el portal y luego he de irme a assets a crear de manera manual el usuar...

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• jira-service-management
• jira-service-management-cloud

Hello, My organisation is likely to need to implement a series of groups to allow us to remove some complexity to our authorisations model. (Basically the group selected is dependant on the organi...

• cloud
• jira-service-desk
• jira-service-management
• jira-work-management
• user-group

I have a request from one of our teams to hide an ID field from Reporters until their request is resolved. Example: portal field to be hidden is: ID 1. Jim submits request 2. Support investig...

• cloud
• jira-service-management
• jira-service-management-cloud

  Is there a way to access the user and form details when a Jira automation is triggered by a form submission? I'm working with Jira Service Management (JSM) and I'm using the "Form Submitted"...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello I have two instances in production js.atlassion.net (jira software)  for the dev and jsm.atlassian.net (Jira service Management) for the supports. I have made an app link betwen my two i...

• automation
• cloud
• jira
• jira-service-management
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Hello! Wondering if there is a way to get a JSM alert auto created (without associating a JSM Project) as soon as a Slack message is posted in a specific channel?

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• jira-service-management
• jira-service-management-cloud

Is it possible to reorder content that displays on the Teams page?  I would like to push the ads to the bottom or even remove so that my added content displays on top.  

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• jira-service-management
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• teams

Are there templates or tutorials for setting up Jira Service Desk?

• data-center
• jira-service-management
• jira-service-management-data-center

Every time I resolve a customer request, the default behaviour is now to create an Internal note instead of a response to a customer. If the agent doesn't notice this, and make the extra click to cho...

• cloud
• jira-service-management
• jira-service-management-cloud

Data Center Jira/JSM 9.13/5.13 Issue contains a Asset custom field to pull in Company asset and its attributes.  One of those attributes is "contact name".  Have a placeholder text cust...

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• jira-service-management
• jira-service-management-data-center
• jira-service-management-server
• server

I created an organization and added customers to the org. How can a customer within the org see tickets created by other customers within the org? How do customers share tickets within their organiza...

• cloud
• jira-service-management
• jira-service-management-cloud

Our client got an auto response from our Jira helpdesk and used that email to try and email us.  Because they used a new email, there was no header and this failed.  Is there a way we can r...

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• jira-service-management
• jira-service-management-cloud

Hello, I have users associated with organizations and I would like their organization to be automatically classified when they open tickets?

• cloud
• jira-service-management
• jira-service-management-cloud

We have an expired full version of Jira Proforma and our accounts payable has changed the way we pay vendors. Jira supplied us with a evaluation license while billing is processed and our full licens...

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• proforma

Good morning! Please see screenshot. We use a lot of custom notifications in JSM, and we would never want the Assignee to be added to request participants, because this would double up some of our no...

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• jira-service-management
• jira-service-management-cloud

    Is there any way to have a sound play on the PC speaker when a new alert is coming in Jira service management 

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• jira-service-management
• jira-service-management-cloud

Hi everyone, I’m currently an admin in Jira Service Management and wanted to know if it's possible to implement a chatbot within the platform. I’ve been searching for a solution but haven’t found an...

• chatbot
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Everyone,  I've noticed today on any requests that I'm creating that a customfield "assignment Groups" has somehow started appearing on all new "created" request types. I've done some search...

• cloud
• jira-service-management
• jira-service-management-cloud