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Jira Service Management
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As the title says - I have a custom asset field attached to my Epic and need to create a JQL to find all issue that have not been filled in - I'm not looking to query the asset object, only the empty...
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Hello, Working on creating forms and rules for a ticketing system in my environment. Currently have all tickets submitted through specific forms be sent into one Project, currently used as a...
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Hi, We are receiving e-mail requests from our customers created in our SW which are linked to our JSM project as Emailed request. The problem is that the sender e-mail address is noreply@ourSW.com. ...
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Using the Free Jira Service Management and trying to setup the chat integration between Teams and Jira via Assist. When trying to create ticket via Assists in Teams, I keep getting error message stat...
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One of our status's is Marco Portal and this will send the ticket to Marco and put the ticket into a Sent to Marco queue but the resolution is still unresolved. How do I get this to automatically cha...
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We've connected the Assist app in Teams to our Help Desk in Jira, and it was working before- but we made some changes to service requests and in order to push the changes, reinstalled the app in Team...
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Hello! Currently I have a JSM project on a cloud instance, I need to move, copy or migrate this project to another cloud instance. What you want is for it to contain flows, custom fields, incidents,...
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We're looking to use JSM for our helpdesk for our work domain only, for internal support. Let's say we are @Work.com as the domain. Anyone who sends an email to our support email (associ...
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When a user click on a link in a ticket to open a file (excel, word etc) is there a way to have the file auto-download. Currently it is opening to a new tab but we would like it to download the file ...
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Good morning! Please see screenshot. For removing sensitive information from sitting in employee mailboxes (i.e. HIPAA), my manager is wanting me to edit these emails that are coming to watchers/agen...
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I was really excited to see the demo of Data Manager for Assets at Team 24 however I haven't been able to find any information about when it will be released in GA. I think I heard at the conference...
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Hello, I am adding attributes to an object and would like to add a field which specifies the criticality of a given piece of hardware. Therefore I want to create a 'Select' dropdown box for a user t...
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What is the purpose of the Object Hash as it pertains to Assets Discovery?
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Need direction to resources addressing how to move a form and workflow from one Jira org to another.
To be clear, I want to move both the form and workflow from one cloud org to another. I realize it's not intuitive, but that it can be done. Thank you.
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I have raw dates in a lookup table, similar to this: Key: Easter24 Value: 2024-03-31 Then I have a custom date picker field, let's call it DPF. I am trying to check if East...
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(Sorry sooo many questions raised recently) I need to design a form that has 3 drop boxes, within condition sections. The contents of the 3 drop boxes are same. I don't mind linking to 3 se...
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Dear Team, We have only 5 users after 30 days trial can we still use it for free ?? we don't wont additional users only 5 users we use did we have to pay any amount or we can use it for free
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Attempting to set up automation from resolving a ticket to creating a new task, the customer field (value) assigns the name to the assignee field on the newly created ticket. The automati...
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Since today I can no longer log working time directly in Jira (JSM & JSW) - the "Save" button is inactive, although all mandatory fields are filled in. I usually use the keyboard shortcut 'q...
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Assets objects of a certain object type not being returned when setting field in Automation for Jira
Hi, I am trying to set an Assets customer field 'Client' when creating an issue using Automation for Jira. I add the field as a field to set and when enter the name of the object it does not appear...
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Hello I have a Jira service management portal. In this portal I set up a description for the attachement field: I would like to modify it. For that, I go to "Project Settings"/"Request types": &...
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I have project on which two teams are working. I want to make sure that team A is not able to see issues from Team B and visa-versa. note: in issue creation i have added a field as provider ( Team ...
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Hi! My company using cloud jira. I need to configure notifications in JSM. I have installed Jira Cloud app on my android phone. I'm logged in this app, I can see notifications, I can configure th...
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Hello, I would like to know if it's possible to hide or remove the panels that are displayed on the home screen of the Help Center. Specifically, I am aiming to create two separate Help Centers rath...
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Hi, I have a question regarding "Time to resolution" field within Jira. When viewed as queue it shows time and date when the ticket will be breaching its SLA, but when exported or viewed as ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |