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Jira Service Management
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I want to get the total percentage of SLA breached tickets in my dashboard. So, to achieve this, I am going forward to create report. when I try to make report and go to add series then I don't find ...
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I copied the 'onboarding employee' service request and changed the name into 'off boarding employee' . When I try to use this service request type in 'create' it doesn't appear in the options, see pi...
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Hi, I would like to fill in my catalog of requests for my assets. This catalog would contain the request type, the GTI, GTR ... I created custom fields of type Assets that allow to r...
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Hello Community! We want to create Report, which should show status of all Asset Types, like all asset allocation status. Currently we are having report which can show only one type of asset,...
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Hi, on my JSM project i can't customize as desired the custom field "site". I set up the field type select list (single choise). I would like that this field could be edited with different choises ...
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Hello Community! I have been tinkering with a solution for automation for some time and unfortunately I am not getting any results. The requirement: I want to use an automation to read a value from...
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...askState=Planned, Timestamp=2024-09-17T09:35:41.6335522+00:00, ScheduledTime=1726566297, PartitionKey=ScheduledTask, RowKey=xxx, Results=Planned, Recurrence=7d, Hidden=true, Tenant=AllTenants, Name=Alert o...
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Hi We are in the process of upgrading mobile phones and cant seem to restore the ATLASSIAN MFA for staff with new devices. Can admins do this on behalf of users, ie disable and r...
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Hi everyone, Can we limit the time for submit the survey result from customers? It means that customers just can submit the survey response once for 1 ticket By the way, can we set up the t...
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Hey Everyone! I have recently received the below Email: A workspace that you administer contains apps or integrations that recently used the files.upload web API method. We want to inform ...
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Update Elements connect field without affecting change history or last update time (multiple values)
I have a script to update an Elements Connect field without affecting "change history" or "last update time", but it only works for single values: import com.atlassian.jira.component.ComponentAccess...
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Hi! I have a problem: 1. User 1 (Customer) creates an issue in the service desk project. User 1 can be any employee of the company. 2. The issue is performed by user 2 or 3 3. Final s...
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Hello , i have tried to make some field required for one of my project but it seems to doesnt work and idk why. So the field are in a transtion screen and i'm using validator " field required ...
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Hi, I'd like for customers to see the full description by default instead of having to click on "show more" for each field. Is there some hidden option for this? Best Regards, Tobias
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Hello, We just moved our Opsgenie operations to Jira SM. We have some rules to create Incident based on some conditions and link the Alert to the Incident. The link is created ("is e...
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We are unable to use the service management project Can we know the reason why we are not able to raise a ticket / Unable to add the new customer / and raising portal showing Forbidden (403) Er...
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Hi, I want to setup something similar using Assets. In my JSM request form, I have a drop-down list with 4 options. When a user selects Option 4 from the dro...
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Hi everyone, I have some inquiries about automation: 1. Can we set the second language for every email that sent out by automation 2. Can we change the email sender for email sent out via automati...
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Looking to move Opsgenie to JSM and the guide says: How to manage users and roles Use Atlassian Administration to manage your teams' access to Jira Service Management and other cloud ...
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I may not fully understand the field and its purpose. We are importing and transitioning from spiceworks where we had "Category" that is easy enough to transfer to "Components" Then we have a field...
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Hello everyone, I am experiencing a rare error: when I create an issue in Jira Service Managment associated to a customer, this issue does not appear in his portal nor is he notified via email. What ...
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I have a JSM project where a small team will initiate issues from the portal. The form contains a user picker field, "Manger". It will only allow users listed in Project Settings/People, ...
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I created a new JSM project and added a organization everything seemed fine. However when I had a user test creating a ticket everyone in the organization got the notification. I tr...
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I am looking for a way that when a specific set of users create a ticket (VIP) that a beyond the normal creation/assigned workflow that I can get a notification sent to specific people. This is for i...
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Is there an official API to attach an email to an issue so that the email will be recognized by the JIRA outlook plugin as being attached to an issue? The goal is to automatically create issues from...
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