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Jira Service Management
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I would like to write a CRON expression to only trigger on a weekday between the hours of 0800 and 1800 and once every 45 minutes. I thought I had solved this using this CRON expression but it ...
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Hi all, I'd like to open access to jira project to all, so all the company members would be able to open tickets as customers, but so that they wont be able to see tickets of others and project...
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When Attempting to change the Due Date via the Command Palette (Ctrl/Command + K) all the suggested dates appear to be offset. Currently its 6:00am EST (GMT -5) on Sept 18th 2024. "Current", wh...
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Hi everyone, I currently facing the challenge, that I want to create a Queue to display: all Incidents, which are work in progress an belonging to my Team (dynamic) Th project has multiple Teams ...
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please help to email to support ticket automation
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When using an approval workflow, when any approver approves the request, a pop-up should appear asking them to add a comment. Is this possible in JSM?
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I am completely new with Jira Assets but I am tasked to design an object schema for our upcoming ITAM project within Assets. I created an object schema using the (very simple) template for t...
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Hi all, I know this is a little odd but would love to hear ideas. Basically we have a ticket we want to enforce PORTAL ONLY creation, there doesn't look to be a good way to do this. So as a work ...
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Hi everyone, Please help me this case: How to assign ticket automatically to available agents (like omni channel). It means that when agent A is handling the ticket 1, then the incoming tic...
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Hi Team, In Jira Service Management I need Dependency pick list what I need means, for example, A drop-down list is available b drop-down list Should in hi...
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Dear team, kindly provide atlassian subdomain
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Hello Community!, Actually we were generating report for Dashboard, we were trying to add all Asset types on single Pie Chart, however we were not able to select multiple object types. We have belo...
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I'd like to make an automation rule on JSM tickets when they're created - I want to have a condition "if the Organization was created in the last 6 months". I've been looking through smart values and...
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Hi there, I am looking at setting up a walk up kiosk type support form. I would like when the ticket is submitted to not sit at the view where it shows the submitted ticket but to actually loo...
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Hi Any user with user (agent) right has access to all projects. More so, my user with "Customer", and "User (agent)" role not only has access to a "Team-managed software" type of project but it can ...
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Hey Folks -- Hoping I can get a clear answer on this one way or another. I've been through the community, docs, and tried a variety of things to no avail. Q: When importing customers, can I i...
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In the old Jira we could tag a word. but in new one in our ticketing tools we can only lable a ticket and not able to tag. is there any way?
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Hello, I added Daraw.io diagrams to confluence pages. Is there a location or way for me to see the list of Draw.IO diagram files I created? Can I edit my Draw.io diagrams outside t...
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Atlassian Support wasn't able to recreate this, but I have users experiencing it (Windows 10 & 11 and in Edge and Chrome). When opening a ticket, from filter results only, the internal vertical ...
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Hello, I recently started a JIRA project for my one-man-band operation in a data/software role at my company and a customer service project all on the free (cloud?) edition. I will prob...
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Importing json using following json, only imports Name as test test, the email address, the public name is @Test Test, and it adds the user to 2 other groups and 1 other product, and gives part-a...
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Hello Community, I need your help with the following problem. In my project, I need to configure the workflow so that when transitioning from one state to another, it is mandatory to attach a...
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Hello all, I was able to export alerts yesterday, but unable to today. Is this something that is only available to a higher subscription? I believe we may still be on the free version a...
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Would it be possible to get assistance syncing AWS Security Hub to our Jira instance? So far we've set up AWS Service Catalog (no products though) Security Hub and Config IAM Users and Access K...
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We have a portal for our JSM instance which anyone can access. When the issues are created the reporter defaults to our site admin, instead of the email of the user (required field for submission). H...
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