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Processor role access required in this group

Jones Alangaram
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January 6, 2025

How to provide processor role access in this group - L2_Global_Biz_Finance_PTP or ITSM_Dashboard_Biz_Finance_PTP

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Fabio Racobaldo _Catworkx_
Community Champion
July 20, 2026

Hi @Jones Alangaram  and welcome,

for my knowledge, there is no native setting to make the bot respond only when it is @mentioned in a response/request channel.

Atlassian Assist is designed to monitor configured request channels and automatically recognize help requests, create/manage tickets, and interact in those conversations.

Hope this clarifies,

Fabio

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