Jira Service Management

Hi I am experiencing where the top right search bar on the screen disappears when in a Service Desk project. This happens when you click on All open issues. Browser : Chrome   However when ...

• jira-service-desk

Hello, we're using Service Desk to collect issues from customers. We also use JIRA Software. We create linked Software issues from those JSD issues to control development. How can we sync thos...

• jira-service-desk
• jira-software

Hi together, I would like to know if it is possible to get mail notifications when Reporter and Assignee are the same user? Atm I am just getting external comments as mail notification. Is there a w...

• jira-service-desk

Hi! I'm able to preview an attached PDF @ service desk agent view (when working on a ticket). Following screenshot displays a ticket with a PDF attached.   When I click on it a preview...

• jira-service-desk

Error is Open -> pending org.ofbiz.core.entity.GenericTransactionException: Commit failed, rollback previously requested by nested transaction.   I did try to add in another status awaiting...

• jira-service-desk
• transition

I want to be able to pause the SLA if a comment is added to the ticket (for example, need more information from the customer) but when looking at the SLA metrics in Jira Admin I only see the ability ...

• jira-service-desk

I have a requirement where in I have JIRA Service Desk form which is available in Project A.  and I asked to create Project B and duplicate the form which is in Project B. Now, as a customer, I...

• jira-service-desk

Hello folks,  I'm managing my assets (computers, monitors and other stuff) using a model described here https://www.atlassian.com/blog/archives/jira-asset-management-overview, the manageme...

• custom-field
• customer-portal
• jira-service-desk

alguno de ustedes sabe como cambiar los estados para una incidencia 

• jira-service-desk

How can I assign a ticket to a service desk queue created I have 3 different queues.  So I can manually move tickets from unassigned to the various queues.

• jira-service-desk

Hello I'm using Service Desk 3.4.1 and i'm trying to run some reports on a Service Desk project I have. However the only series options i get are "Created and Resolved" which isn't enough, i don't ha...

• jira-service-desk
• report

Hi all, I am using JIRA Service Desk 3.5.0 and I try to connect to my MS SQL Server using Force Encryption. The JIRA SErvice Desk is installed as Service on the same Server as MS SQL. The problem i...

• jira-service-desk

When a user calls our help desk, we require our agents to fill out a ticket detailing the call.  Usually, the user's issue is resolved on the call.  Is it possible to create an issue in Ser...

• jira-service-desk

I am trying to use C sharp code to create request in service desk and set the reqeust type value for service desk request using REST API, but getting unknown field error when trying to create a ...

• cloud
• jira-service-desk
• rest-api

Is it posible to proxy Jira Service Desk specyfic customer portal via Apache ?? I want to share to our clients specific customer portal not all Jira application like in doc. https://confluence.atla...

• jira-service-desk

Hi, We currently use a hosted version of JIRA Service Desk. When an email is sent to our support mailbox it auotmatically creates an issue in Jira Service Desk. JIRA Service Desk handles...

• jira-service-desk

I have used "domain/rest/api/2/issue/issueKey/attachments" rest api to attach file to ticket.  But it is not visible on portal. When I create ticket with an attachment from portal it is visible...

• jira-service-desk

Good afternoon, no link works. Please help, thanks)

• jira-service-desk

Hello, I have a problem with which I want to hide the buttons tools on the dashboard page using javascript, When i execute this sript                   ...

• jira-service-desk

How do I create a Jira Servce Desk queue for each customer / organization ?

• jira-service-desk

Hello everyone, how can i customize the service desk portal like below? I've already google it but didn't finde anything about that? Kind regards Ricardo S.

• jira-service-desk

Hi, we are using Jira service desk and almost everything is setup and working fine. The only issue we have left is related to the 'resolution' of the issues. No matter in which state of our workflo...

• jira-service-desk
• resolution

Hi guys, I just created my first support project and I want to define the SLAs. The SLAs differ between working days, weekends and emergency (night) tickets. During weekdays priorities can be 1, 2...

• jira-service-desk
• sla

We had a Jira project set up with a mail handler previously. We were able to have the issue priority set to high based on the high priority setting for the email. We would like to do the same thing f...

• jira-service-desk

How is possible that is not possibile order data on queue page, clicking on header column ?

• jira-service-desk
• queue