How do you set Service Desk Issue priority to high when the email priority is high?

[Mac Welch]

We had a Jira project set up with a mail handler previously. We were able to have the issue priority set to high based on the high priority setting for the email. We would like to do the same thing for our Service Desk project on incoming requests through email. I didn't see any way of doing this when setting up the email requests within the project.

[Mirek]

Hi, 

Maybe not directly in the handler but using Automation might work. Here is an example how to achieve it 

https://support.atlassian.com/jira-service-management-cloud/docs/create-an-automation-rule-to-prioritize-your-service-desks-incident/