Jira Service Management

When raising a ticket on a portal the system always has the correct request type, but when raising it from the admin interface it always comes in with "Service Desk request: no match".  Ho...

• jira-service-desk

Hi there, I have a question regarding the customer notifications and can't find the answer. I customized the content (text only) of the customer notifications. When I send myself a test email, I&...

• customer
• jira-service-desk
• notification

I created a test project named "project 1" and integrated one email account where all our incoming emails would be received, and issues would be created automatically.   This worked fine on pr...

• jira-service-desk

I am currently looking at implementing JSD Server for a support desk who are part of a service provider organisation. What they currently have is all relevant Customer Information displayed on the t...

• jira-service-desk

Hi there, I noticed every email sent to our customers from JIRA Service Desk cloud start with a line in both HTML and plain text formats, and I'm unable to find a way to remove such annoying li...

• jira-service-desk
• jira-service-desk-cloud

Pulling my hair out on this one. When a tickets issuetype is changed, the Request Type field is not updating and just giving a No Match entry. I already have the Automation pluggin, but i cant figu...

• automation
• jira-service-desk
• request-type

I have created groups on jira service desk for my issues, but i would also need subgroups if that is possible ... 

• jira
• jira-service-desk

No logro realizar la integración de HipChat, al intentar hacer la conexión me aparece el mensaje de conexión LIMITADA , ya revise los puertos en el Cortafuegos y el puerto 80, 443, desactive el corta...

• hipchat
• jira-service-desk

Hi All, I've been having an issue within Service Desk Cloud that is frustrating me to the very core and I can't find anything online to help fix it. The problem is we use 2 separate project rol...

• jira-service-desk
• permission

We used Comodo Wildcard SSL certificate. After installing and configuring the certificates, the Atlassian JIRA Service won't start. Settings in Server.xml: <Connector port="8443" protocol="org.a...

• jira-service-desk

Hello, i have added a customer account in a project (jira service desk), but the account doesn't work, i have the following message :           Did you use the wrong accoun...

• jira-service-desk

Hello, i have added a customer account in a project (jira service desk), but the account doesn't work, i have the following message :           Did you use the wrong accoun...

• jira-service-desk

Hi All, Unable to configure email Channel - Service request via email - Office 365. Please help us with the configuration which needs to be selected for configuring the email channel.   Rega...

• jira-service-desk

I've wrote the following JQL and I need to get a same result as this from a MySQL query (our Jira Service Desk's database is MySQL). project = "ITZone Software Support" and created >= 2017-10-1 a...

• jira-service-desk

I work in a very big retail company, specifically in the ecommerce area. I work in Operations Continuity. Most of the time I'm the conection between First Level Support and the internal clients of th...

• jira-service-desk

I want to made some fields required in custom portal (in request types->edit fields. But I see it is impossible to keep email channel with required fields???? I don't need to customers create re...

• jira-service-desk

Hi all, Does anyone know if I can create also sub-groups for request type in Jira SD? My current challenge is that I am creating a service desk (server solution) for the company security informatio...

• jira-service-desk
• server

I need to have JIRA differentiate the environments to which a version might release. So, you might have a version released to an Integrated Testing environment, then a UAT environment, then a PrePROD...

• jira-service-desk
• jira-service-management

I'm trying to search within a customer's open issues and pull out the issues that are linked to other issues. What would the query for this look like? Thanks. 

• jira-service-desk

Hi guys. We are a digital agency, and I'm drawing a brand new flow to be tested, about request management from our customers and how we organize the work internally.   We have Jira Software + ...

• jira-service-desk
• jira

Hi,  I am trying to create different Resolved workflow transitions using based on the "Customer Request Type".  I want to make certain fields required for certain Customer Reques...

• jira-service-desk

We are using the SD functionality that creates a ticket from an email address. Is there a way to set up an auto response email that would  acknowledge that the  customer's email was receiv...

• auto-reply
• email
• jira-service-desk

In JIRA Service Desk queues or list of search results, is it possible to inline edit values?

• jira-service-desk

I've seen topics explaining how to export a list of issues to excel, for example here: https://confluence.atlassian.com/jira064/exporting-search-results-to-microsoft-excel-720416693.html. However, i...

• export
• jira-service-desk
• ms-excel

I would like to archive a queue in JIRA within JIRA without deleting it. Is this possible?

• jira-service-desk