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Jira Service Management
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Custom fields have a different presentation than system fields I am tweaking our screens to make them more easy to read and I wonder why it's possible to change the way custom fields are shown...
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Hi, Cau you help me with showing more attributes for customers in our customer portal? Is possible to set more attributes for sorting issues? For example some dates (due date, ...) I can see...
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Ola Fiz uma sincronizacao do calendario do trello no google agenda, mas ele nao esta esta sincronizando. O que posso fazer para resolver esse problema? Obrigado!
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I can't seem to find a way to create a report for the previous day (not the previous 24 hours), but the day before. What I want is to have a report that shows the amount of completed/resolved tick...
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Hi, Has anyone please tried the code example provided in this link: https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html ? We aren't able to have it work. We have f...
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Hi, What will be the suitable role for second and third support levels 1- JSD agents 2- Jira core/Jira software users Please note that we have to track OLA (operational level agreement) for secon...
1,435 views 9 0 Deleted user June 14, 2018 -
Hello, we are using JIRA v7.9.0/JIRA Service Desk v3.3.0 and have the following problem: There was a user in our JIRA Internal Directory called "buerger". The account was set to inactive and later ...
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Hi, we've installed Jira ServiceDesk 3.13.0 on Jira Software 7.10.0. Our company has multiple Clients, which are organized in Jira Service Desk Organization with their own Version of our Software. ...
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Hello All, I just got familiar with this: https://aws.amazon.com/quickstart/architecture/jira/ AWS Quick Start DC for JIRA products. And I am wonder if the Base URL can be changed ...
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Hi, in "Issue Type Migration", I get always the Error "Invalid customer request value" (see attachment) I dont have any Idea, how to resolve this. Thanks a lot for any suggestions!
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Hi, As I see it I have two options for accepting email requests from non-customers. I can either automatically create a ticket or not. For email senders I don't know I do not want to automat...
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Hi, I have set up a custom email address but also want to use that email address for any outgoing emails. How can I do so?
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Hi, i may ask a very premature question. I have suggested to my boss about using JIRA service desk for our Service Management team. However, he keeps insisting that it is not ITIL certified especial...
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We are rolling out JSD for our IT support. There are a couple of categories (example - vehicle radio) where it would be great to have the client choose an available time slot to schedule the work ve...
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When I look at "issues assigned to me" or "all issues" for example. I would like to see the ticket priority as a column.
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I have a new JSD created (Cloud), with my flows, types of requests, screens, custom fields, among other things. It is totally new. The same desire to clone it, to be able to take it to another inst...
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Hi, I'm finding that having a 9-5 calendar and then out of hours calendar is not working against the SLA's and JQL data I'm defining its still showing the out of hours calender SLA when I'm testin...
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I want to set up the assignee with individual queues. The queue is then sorted by a set priority. issue Type and then priority. For example: Issue type incident priority Major and then issue typ...
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All incidents between 5pm and 9am the next day are paused, where I can configure that.
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Hi Team. I need to have multiple users attached to a service ticked raised via jira service desk. Please let me know if how this can be done. It doen't seem to be a feature on the Ticketing sys...
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We are using: Jira Service Desk Application 3.3.0-OD-1000.3857.0 What happened to the banner at the top of the Sprint page? Is it no longer supported? We want it back! Thank you.&n...
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Hello All, We are company which is using the JIRA Service Desk cloud instance: https://floservicedesk.atlassian.net We would like to change our Base URL which should not include atlassian....
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Hello, I have been taking care of our company JIRA server instance for many months now. I came across an unexplainable issue- I set up a simple automation rule Transition on comment.When I com...
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We have an approval email setup for one of our projects. The email sends but does not add the respective links we've insert via the variable templates. i.e. Hello ${recipient.name}, Th...
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As a Jira administrator, I am able to see View and customize option available under Project Settings> Portal Settings, for my Service desk project. But when I created a user and assigned...
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