Jira service desk project layout customization

[Mukesh Kumar]

I am wondering what are options available to customize the Jira service desk project's customer portal layout and theme. We wanted to add some brand specific customization like adding a home page in some specific layout and that should trigger it to the current default page. We also wanted to change layout of current default page.

[Jack Brickey · Accepted solution]

OOTB you are limited. Please review this article

you can do more thru addons , e.g. Refined Theme

[Francesc_Arbó]

Hi @Mukesh Kumar,

You can use the Refined Theme for Jira Service Desk app. You will be able to set up your customer portal as you want.

[Adam Wride]

@Globals - is that available for Jira Cloud Service Desk?

[Jack Brickey]

unfortunately no. if you are on cloud you are really limited on what you can do w/ the portal design beyond what is available OOTB. if you are on cloud you might wish to add cloud tag to this post

[Victor Mutambuki]

Mukesh,

To customize the Help Center, you'd have to be a JIRA admin as it's a global page.

To customize a particular service desk, you'd need to be a service desk admin.

Please review the following documentation.
https://confluence.atlassian.com/servicedeskserver033/best-practices-for-designing-the-customer-portal-861255493.html#Bestpracticesfordesigningthecustomerportal-Brandyourhelpcenter

Victor