Client can't see our tasks

[Paweł Michlik]

Dear Sir or Madam,

We have created a Service Desk for our client. Unfortunately, if he reports an issue by phone and we set up a ticket with the content on the service
board, the client does not see this ticket. How should we configure the project in the service desk settings, so that the client can see the task we have created?
Thank you in advance for your help.

Best regards

Paweł Michlik

Supplement

When we create a new task in the project

https://crehler.atlassian.net/servicedesk/customer/portal/22

The client can't see our task

https://crehler.atlassian.net/servicedesk/customer/user/requests?status=open&reporter=all

[Jens]

The tickets you raise may not have a request type set. We've had this problem previously when we just add them using the + button in JSD. If you use the workflow described in the link from Jack the request type always gets set.

[Jack Brickey]

Please refeeence this article.