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is it possible to edit the "from" setting for customer notifications in jira service desk.

is it possible to edit the "from" setting for customer notifications in jira service desk.

I found a system level setting but it only applies to agent notifications

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Hi Kim,

At the current time, I don't believe it is possible to change this within Service Desk natively. There is a feature request still open where some other customers have requested this ability. Please see https://jira.atlassian.com/browse/JSDSERVER-702 for details.

As a possible alternative, it might be possible to do this with a 3rd party plugin for Jira. I believe that the Jirassimo Emails Reminders Notifications can be configured to do this in a manner from looking at their documentation. But there could also be other marketplace plugins available that could do this.

Andy

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is it possible to edit the "from" setting for customer notifications in jira service desk.

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