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Jira Service Management
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Hello, I need to change the Calendar in my Jira Servicedesk for reporting. My reports are returning data also for weekends (Saturday, and Sunday), and I want to get data only from Monday to Friday....
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Hello. I am testing jira serivice desk and wonder if it is possible to display several announcements, messages, error messages or similar in the Customer Portal. In many cases, a single announcement...
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How to identify whether i have admin access or not ?
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We have a jira service desk server and we use 3rd party email providers like gmail(inbound) and sendgrid(for example, outbound). Everything works fine except that: some of our customers send emails ...
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Trying to create a custom automation where the rule will filter by a reporter's email address domain (for example @gmail.com) then send the appropriate custom notification. What is the correct ...
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I'm trying to restrict a transition when three conditions are true at the same time: the field "Order Parts" has a value of 'Yes' the field "Disposition" has a value of EITHER a) 'Rework at O...
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I have yet to find where these sub tasks are added on, I just know they get added onto every ticket and I'd like to disable them. Not every sub task in Jira, just the ones for my project and for spec...
1,041 views 4 0 Deleted user July 17, 2018 -
Beginning an effort to set up a knowledge base in JSD. In this screenshot of an issue, I don't get why these documents are showing as related, as none of my labels, nor the title, should cause t...
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I've created a change request JSD project. It is used to terminate existing employees/contractors. When terminating an employee, I need to ensure that only HR staff can create such a request. Anyone ...
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Once i log to my account i got Oops message and all is blak Log's referral number: b13b19d0-9845-442d-aa47-2838822d68cc
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Hello, We have created a new user creo@natexo.com The problem is that as a part of Production team, we need to assign to him tickets from the Production department project , but we can't. I...
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Hi all, I can't do a reopen from a ticket. What do I have to change in the settings? (see attachments) Many thanks for help.
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Is it possible to ask customers when they sign up from my invitation link to provide their phone number?
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We run a service desk where we have an enterprise customer operations team of above 200 people who may open tickets via email. In this case is it possible to allow anyone to email us for the tickets ...
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Hi there, We are looking for way to automate some processes by using JIRA and ticketing via e-mail. My question, is it possible to create a ticket via e-mail but not just a pure text?  ...
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I am configuring my second Jira Service Desk Project. I want anyone who emails this service desk to receive a Portal-only account. I also need to be able to have approvers on my requests. My pro...
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Hello from Mark, a designer working on Jira. We’re currently looking at improving how Jira is used for incident management. If you are in a technical team that manages or responds to incide...
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Like first response time and resolution time.
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Hi folks, I need to include a new section under the help page. However, I figured out that that I cannot update that page since it is not part of Confluence. Here is the example of help page: http...
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Hi I'm looking at automating some support calls so for example every Monday morning there is a support call to check the backup from the weekend Is this posible?
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Hi Team, i had a workflow named as problemwf, we have designed in a way like first we will link all the same issues to a problem issue type. Then if we update the status in the problem workflow acco...
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Hi All What is the difference with customers being added to the People or the Customer page? What would happen if i removed people from the People page, would they still have access to the Suppor...
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Hi. My company uses Jira Service Desk Cloud and Office365. Until this point we have had our users email IT-service@domain.com for support. This address has been set in Office365 to forward all mail...
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I wan to modify my customers login screen to give more information. I've seen so post about modifying the normal login from Jira Software so is it possible to modify the customers one?
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Monday morning after the change on the weekend, and our list so far is: - Various navigation links within Servicedesk lead to 404 error pages. That may be more a problem with ServiceDesk, but w...
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