Jira Service Management

I have a JIRA Service Desk Cloud. And I am testing the JIRA Mobile Cloud on my Samsung Note 8.  When we input comments via mobile, the comments always is Share to Customer, is there anyway to ch...

• jira-service-desk
• mobile

I am using JIRA Service Desk Cloud. Is there anyway that I can send email to watchers whenever agent add a new watcher to the request? I also have JIRA ScriptRunner.

• adaptavist
• atlassian-marketplace
• jira-cloud
• jira-service-desk

Hey guys, I'm Malik I'm new at JIRA Service Desk so bear with me :D On this article : https://confluence.atlassian.com/servicedeskcloud/reporting-on-slas-732528981.html I want to make the same th...

• jira-service-desk

We are trying to disable the Account verification email to new customers. We Tick the button but not work when you close the windows and reopen the Tick is disable again. We don't want to ...

• jira-service-desk

Hello,   I  have one SLA configured that starts when a Customer comments and finishes when I answer back. It works fine for me but It does not seem to work for one of my agents. I have f...

• jira-service-desk

JIRA Service Desk について相談です。 私達は "あらかじめ私達がカスタマーとして登録している"  お客様と、 "一版の" お客様を分けて管理したいと思っています。 カスタマーポータル（問い合わせを行う画面）は両方のお客様共通でいいのですが、 あらかじめ登録しているお客様については、登録情報に基づいて値が埋まるフィールドを用意したいと考えています。例え...

• jira-service-desk
• language-ja

We had been executed the test run, but we would like to move the executed test case from one test run to another test run as one set for web browser and the other set for mobile browser.

• jira-service-desk

I see many options in the service desk agent menu with html tags. for emplaple <u>h</u>ome. Can anyone help me? Regards 

• jira-service-desk

Still looking for a user that we can talk to about how they use the Jira Service Desk function. 

• jira-service-desk

When I try to edit fields at Request Type, got this message "You can't edit the request type because the issue type it's based on was removed. To restore the request type, add back its associated iss...

• jira-service-desk

I am trying to customize my JIRA SD customer portal with a little formatting.  I only want to add a line on the form to separate fields from each other.  Any ideas without adding a 3rd part...

• jira-service-desk

I have create new automation rules for high priority tickets to alert the service desk team. I was wondering if it is possible to customize the alert message that go out?

• jira-service-desk

We have just installed Jira Service Desk on CentOS, and we are not using it in production yet. The virtual machine that runs JSD has 8 gigabytes of RAM and has no other services running; the VM is d...

• java
• jira-service-desk
• performance

Here is our situation: We are moving a form into Jira SD to track employee information changes (i.e. job title change, work location change, supervisor change, etc.).As part of the migration we...

• approver
• automation
• jira-service-desk
• rule
• user-picker

We are hosting our Jira Service Desk solution (not a cloud!) The service desk has both Service Desk team role and Operations. Since I have limitation on the amount of SD agent we can add, i would l...

• jira-service-desk

Hello, I can't seem to find a way to get a report to show a list of cases raised by Customers.  Like Organization 1 = 3 cases Organization 2 = 5 cases Organization 3 = 10 cases I don't want ...

• jira-service-desk

Hello, I am trying to access JIRA Service Desk through the REST api with my web application. The problem I encountered is that I cannot query requests ("ticket lists") for a specific organizati...

• jira-service-desk

I created a customer transition button in my latest project. Unfortuantelly its not working as exepcted. I created a button to transition the current status to a new status. Can someone help me with ...

• jira-service-desk

I'm trying to enable Subtasks in Jira Service Desk, from Issues...Issue Types...Subtasks, but when I change it from Disable to Enabled it immediately throws a 500 error with "Sorry we had some techni...

• jira-service-desk
• sub-task

We're evaluating JSD Cloud but think we want to use JSD Server. But if we go with JSD Server we don't want to be months or years behind in terms of features. Therefore can someone please definitivel...

• jira-service-desk

Good Afternoon  We are trying to create a repot, however it seems not to be possible to get some info in it. In our case: 1. number of requested types vs other types  2. SLA reached / br...

• evaluator-resources
• jira-service-desk
• report
• resolution

Good Afternoon  We are trying to create a repot, however it seems not to be possible to get some info in it. In our case: 1. number of requested types vs other types  2. SLA reached / br...

• evaluator-resources
• jira-service-desk

Hello, I have the following problem. Users can report problems by email and the Customer portal. By sending a message with a problem, the Customer account is created in the system. Some of them also...

• jira-service-desk

Hi All,   I would to find out if there's a way to pull a list of approvers using JQL.  Example: Let's say there are 10 approvers, 8 approve and now there are 2 outstanding.  I woul...

• addon-com.codebarrel.addons.automation
• jira-service-desk

I have installed jira-servicedesk 5 agents licenses In the same instance i have also core jira server. I have 3  jira-administrators users.  All these users are using my service desk agen...

• jira-service-desk