Invite Agents

[Nancy Engelken]

Hello, I'm new to Service Desk and am trying to invite agents to my team.  When I enter their email address they don't appear in the selection screen.  I have added them under People and given them the Service Desk Team role.  How can I get them add to my team?

Thank you in advance.

[Erica Moss]

Hi, @Nancy Engelken! Love the avatar. 🧙🏻‍♀️ I'm going to move your post to the Jira collection, where I hope you can get a good answer from the experts here. Feel free to introduce yourself, too!